Manager Customer Service
Resume:
Robin A. Lucas
Birmingham, AL 35244
*******@*********.***
Professional Overview
Thirty-two years of experience in insurance, financial services, and oil
and gas industries. excellent administrative, accounting, support and
customer service skills. Computer experience with Windows,
Quicken/QuickBooks Pro, AIM, ABS/Terrace Ogsys and Microsoft Office (Word,
Excel, PowerPoint, Access). Currently attending Jeff State for an
Associate's Degree in Accounting at night.
Summary of Skills
. Executive Management Support
. Extensive experience with travel
booking and heavy scheduling
. Skilled in QuickBooks Accounting Software
. Planning / Coordinating
. Microsoft Office
. Employee Motivation
. Business Correspondence
. Administrative Operations
. Energetic and Organized
. Self-Starter with Professional Manner
Work Experience
RT Specialty, LLC, Birmingham, AL
Office Manager, 2012 - Present
Provided high-level of assistance to CFO by facilitating office or
administrative activities including but not limited to scheduling and
organizing activities such as meetings with other members of senior
management, making travel arrangements, and arranging departmental
activities for all employees in accounting. Maintained the CFO's calendar;
worked independently and within a team on special projects. Handled
confidential and non-routine information. Sorted incoming mail and
prepared outgoing mail and determined level of priority for correspondence
and response purpose. Answered phone for CFO and directed calls as
appropriate. Directed services such as maintenance, repair, order
supplies, and wired money daily. Processed expense reports, and maintained
corporate credit card program. Organized and prioritized large volumes of
information. Opened office in Birmingham and help transition the
accounting department from Chicago, IL to Birmingham.
CRC Insurance Services, Inc., Birmingham, AL
Executive Assistant/Manager of Agent Database Utilities/Accounting
Assistant, 2005 - 2011
Provided high-level of assistance to CFO by facilitating office or
administrative activities including but not limited to scheduling and
organizing activities such as meetings with other members of senior
management, making travel arrangements, and arranging departmental
activities for all employees in accounting. Maintained the CFO's calendar;
worked independently and within a team on special projects. Handled
confidential and non-routine information. Sorted incoming mail and
prepared outgoing mail and determined level of priority for correspondence
and response purpose. Answered phone for CFO and directed calls as
appropriate. Directed services such as maintenance, repair, order
supplies, and wired money daily. Processed expense reports, maintained
corporate credit card program, and all company vehicles. Organized and
prioritized large volumes of information. Managed the database specialist
and covered their position. Responsible for maintaining the accuracy of
the information in the system and passing annual audits.
Tufts Energy, LLC, New Orleans, LA
Executive Assistant/Accounting Assistant, 2000 - 2005
Executive Assistant to the President and Controller of independent oil and
gas company with diverse interest and real estate holdings. Responsible
for business correspondence and preparation of reports. Coordinated
travel, supply inventory, general clerical duties. Reconciled bank
accounts and prepared deposits.
Albert Construction Company, New Orleans, LA
Office Administrator, 1997 - 2000
Responsible for all accounting/bookkeeping, construction coding, billing,
reports, calculated workers comp and general liability premiums to be paid
each month, typed estimates to include Xactmiate (an insurance estimating
program), scheduled sub-contractors and workers, handled incoming calls,
set and qualified appointments for salesman as well as implemented a safety
program for the company. Additional responsibilities included showing
apartments and condos for rent and purchase, collected and processed work
orders, collected rents, posted payments, paying bills, and balanced bank
statements monthly.
Paul Revere Insurance Group, New Orleans, LA
Office Manager, 1989 - 1997
Connecticut Mutual Insurance, Metairie, LA
New Business Coordinator/Assistant Office Manager, 1982 - 1989
Dave Brennan Insurance, Metairie, LA
Secretary/Receptionist, 1981 - 1982
Whitney National Bank, New Orleans, LA
Teller, 1981
References provided upon request
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