Manager Technician

Jeffrey D. Williams ****.******.********@*****.***

Jeffrey D. Williams

*** **** *****

Owens Cross Roads, AL 35763

Email Address: ****.******.********@*****.***

Telephone: 256-***-****

Background

I was born and raised in Huntsville, AL. I love working as part of a team, as well as being able to

accomplish personal goals and tasks. I have worked in the community in collecting necessities for the

homeless, as well as assisting in coaching many different child-based sports programs in the community. I

have a wide variety of skills, including a retail background, technical knowledge of computers and

electronic systems, and experience production based settings.

Skill sets

• Strong oratory, verbal, and grammatical skills, with a back ground in public speaking, a personal

interested in writing, and a never-ending desire to formally and properly express myself

• Background in team based structures, including sports and volunteer activities within the

community

• Plethora of experience in constructing, modifying, and publishing documents based in the

corporate realm for interior and exterior distribution

• Deep and involved background in all Microsoft Office products, including equivalents such as

OpenOffice (Excel, Word, Visio, PowerPoint, Outlook, Groove, and Access)

• Working background in both Windows (server operating systems and generic distributions),

Linux, and basic Unix operating systems, including configuration, utilization, maintenance, and

problem-solving

• Utilization and general installation of network monitoring programs EMC SMARTS, NetIQ, as

well as development and documentation of a new network monitoring software entitled Oasis that

consolidates network information into a single, manageable interface

• Strong background in management at a retail level, including Journey’s, Buckle, and Cellairis

• Worked as a functioning piece of the assembly team at a profitable metal production facility

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Jeffrey D. Williams ****.******.********@*****.***

Work Experience

United States Space & Rocket Center (March 2014-April 2014)

Company Description: Historical Museum/Space Camp

Job Title: Crew-Trainer

Reason for Leaving: Over abundance of Crew-Trainers

Duties:

• Responsible for escorting kids(Trainees) through Space Camp

• Providing Trainees with informative, yet fun, views on Space facts and the history of the

Space Program

• General day-to-day tasks in a camp setting

• Working with management to plan and execute activities for Trainees

• Keeping on-site living facilities clean and usable

Southland Precision (July 2013 – January 2014)

Company Description: Production facility based in metal fabrication

Job Title: Assembly Technician

Reason for Leaving: Moved out of area

Duties:

• Responsible for reading and understanding blueprints

• Functional assembly of parts via blueprints, including the functional and safety testing of

said products before being distributed to customers

• Functioned as the incoming and outgoing stock technician, keeping detailed records of all

materials coming in and all parts sent to customers

• Learned how to ensure the quality of the parts manufactured was as desired by the

customer based on customer specifications, which were separate from the blueprints

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Jeffrey D. Williams ****.******.********@*****.***

• Worked in coordination with other companies for future and prototypical builds

Lowe’s (February 2013 – June 2013)

Company Description: Construction based retail store

Job Title: Co-Lead Stock Technician

Reason for Leaving: Schedule conflicts with school

Duties:

• Responsible for intake and distribution of stock for entire facility

• Vital part of a team responsible for the organization and setup of the store’s product,

including merchandise moves, restructuring, and introduction of new product lines

• Specialized in the organization of appliances, as well as assisting in inventory counts of

valuable appliances (washers, dryers, refrigerators, etc.)

Syntervision (June 2011 – April 2013)

Company Description: Offers a global network monitoring structure for corporations to streamline and

monitor all network traffic and utilization

Job Title: Technical Writer/Assistant Operational Manager

Reason for Leaving: Re-structuring of the company

Duties:

• Day-to-Day conferences with the Operations Manager concerning any issues within the

infrastructure of the business or internal hardware, and how to relay said information to the

current customer, be it within the corporation or outside, and how to relay the issues to team

so that proper corrective actions can be taken

• Developed, reviewed, and had final sign-off on any official Syntervision documents, as

well as keeping a virtual and hard-copy library of all documents and information created, as

well as being the point-of-contact for any customers to contact with information requests

• Assisted in, as well as learned, an overabundance of daily procedural tasks, including

basic management of both a development team and an operations team

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Jeffrey D. Williams ****.******.********@*****.***

• Compiled a reference guide, referred to in-house as an Operational Playbook, that

documented as procedures held within the company, and kept the guide up to date to

accurately represent the corporations day-to-day activity

• Assisted the development team in constructing portions, and testing the overall output, of

the network monitoring software Oasis, including software and hardware testing and

debugging

• Exposed to the functionality, purpose, and configuration of softwares including NetIQ,

Remedy Help Desk, EMC SMARTS, and also played a part in the understanding and

phasing-out of the software WebTrends, which was replaced by the SMARTS and Oasis

monitoring

• Responsible, along with the Operations Manager, for controlling all employee account

information, including email accounts, documentation site, network logins, etc.

• Configuration and upkeep of the multiple network environments within each customer's

facility, including hardware (switches, routers, servers, storage, fiber-switches, firewalls, and

power control via in-rack PDU’s, etc.) and software configuration of the customer's network

(network access login's, proper PC configurations for customer's desired monitoring, etc.)

• Worked as a member of the Operations team to communicate issues reported via the

Remedy Ticketing system to the customer

Benchmark Electronics (2007 – June 2009)

Company Description: PC Board/Full-Box build facility

Job Title: Help-Desk/ IT Division Member

Reason for Leaving: Better opportunity for my future

Duties:

• General IT help-desk functionality, as well as day-to-day interaction with IT specialists to

identify, solve, and communicate the problem as they existed

• Constructed personal ticketing system, based out of Access, to be utilized by the IT team,

including upper personnel and software specialists

• Functioned within a production based environment, including non-traditional computers,

(computers controlling robotic arms, computers controlling rolling tracks, etc.)

• Utilized anAS400 system in a configuration then migration role

• Learned the proper ability to run CAT-5, CAT-5E, CAT-6, and coaxial cable, as well as the

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Jeffrey D. Williams ****.******.********@*****.***

ability to terminate, test, and run in a clean, managed format

• Coordinated closely with key individuals responsible for ITAR to development an ITAR

database, as well as educating the facility as to what ITAR means to the facility

• Began learning, functioning with-in, and problem-solving an enterprise phone wiring, via

AT&T

• Responsible for keeping “hot-spare”, re-formatted, and fully-functional computers to be

dispersed at will to other Benchmark employees as necessary

References

Jennifer Housley 256-***-**** Supervisor

Jeff Elmore 256-***-**** Supervisor

Parker Carnohan 256-***-**** Co-worker/Friend

****.******.********@*****.***

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