Customer Service Sales
Resume:
Kristin A. Forte
Las Vegas, NV 89117
702-***-**** Mobile
acd5am@r.postjobfree.com
Objective
To secure a position within a company that will require me to utilize my skills, abilities and experience
to ensure the company’s success.
Skills
Timberline Accounting Systems, M3, Microsoft Excel, Word, Power Point and Outlook, analytical
thinking and planning, accuracy and attention to details, organization and prioritization skills, problem
analysis, use of judgment and ability to solve complex problems efficiently.
Education
College of Southern Nevada,
Associates of Business, Accounting, January 2006 - January 2009
Professional Experience
The Downtown Grand
Las Vegas, NV
Accounts Payable
February 2014 May 2014
• Responsible for overseeing the day to day operations of the accounting department in
conjunction with the Finance Manager.
• Reconciles work by verifying entries and comparing to system reports.
• Charges expenses to accounts and cost centers by analyzing invoices.
• Process check requests.
• Maintains accounting ledgers by verifying and posting transactions.
• Reconciles monthly statements.
• Reports sales taxes. 1099 maintenance.
• Prioritize invoices according to cash discount potential and payment terms.
• Assist in month end closing.
• Maintain files and documentation thoroughly and accurately, in accordance with company
policy and accepted accounting practices.
• Process P.O.’s with corresponding invoices, up to 100 plus line items.
Banana Republic
Las Vegas, NV
Visual Specialist
March 2013 March 2014
• Responsible for execution of all company standards including shipment processing and
receiving, replenishment, itemized restocking, stockroom organization and adhering to visual
standards.
• Responsible for driving results and enhancing the customer experience by ensuring all styles
and sizes are represented on the floor.
• Utilizes the seasonal Concept Book to create a compelling
store experience.
• Assists store leadership in cash wrap operations to ensure maximum accuracy and compliance
with company procedures.
• Maintains brand standards and integrity in all areas of visual display.
• Implements all in-store visual display presentations as per current seasonal direction.
• Ensures window presentations are consistent with current seasonal direction and marketing
images and signage are implemented correctly.
• Completes all cashier required transactions with accuracy and efficiency.
• Handles complex customer service situations in compliance with the company’s policies and
procedures.
Pottery Barn Kids
Las Vegas, NV
Visual Merchandiser
March 2012 December 2012
• Efficiently executed the critical Merchandise & Visual process which included the receiving of
all product, merchandising of product on sales floor, and maintenance of the store’s visual
presentation to company standards.
• Ensured sales floor was fully stocked, correctly priced, and safe per company guidelines.
• Maximized sales opportunities by providing excellent customer service and collaborating with
others.
• Processed inventory and maintained backroom up to company standards.
• Advised customers on how to decorate/inspired imagination.
Springbrook Golf Course
Battle Creek, MI
Shop Manager
February 2011 December 2011
• Responsible for all personnel and the detailed operation of the pro shop, golf course and rental
equipment.
• Insured customer satisfaction by utilizing excellent customer service skills, helping customers
have a positive experience and ensuring that all customers adhere to course policies and
regulations.
• Responsible for managing 6 employees, maintained effective working relationships with staff
and officials.
• Managed and supervised assigned operations to achieve goals. Planned and organized
workloads and staff assignments.
• Assigned duties and inspected work for exactness, neatness, conformance to policies and
procedures along with safety and health standards.
Pro Sports Outlet
Las Vegas, NV
Area Manager
January 2009 January 2011
• Responsible for two stores and 12 employees with 2 managers.
• Guaranteed regular presence in stores in order to support store managers and staff.
• Responsible for hiring and on boarding of new employees.
• Responsible for all store operations including: payroll, tracking monthly books, customer
service, opening and closing of store, merchandising of entire store, shipping and receiving of
all transfers and incoming shipments.
• Motivated and communicated sales goals with team, as well as implemented way to maximize
the store’s sales
• Prepared monthly reports to owners in regard to performance, loss prevention, maintaining
store inventories and proposing and implementing possible corrections in case of variance.
Aliante Station Casino
Las Vegas, NV
Poker Room Cashier
August 2008 March 2009
• Responsible for promoting positive customer relations.
• Responsible for accurately and quickly handing a variety of money transactions by receiving
and exchanging cash, checks and gaming chips from guests.
• Responsible for fill and credit transactions.
• Responsible for preparing the cash drawer reconciliation and accounting records.
• Promoted good employee relations by being a professional and supporting team player.
MGM / MIRAGE Project City Center
Las Vegas, NV
Hard Cost Accountant
November 2007 December 2008
• Responsible for verifying all requisitions have been supplied with adequate documentation.
• Insured that proper documentation was maintained as required by the owner's standard
operating procedures.
• Responsible for validating fees and other charges were within contract parameters.
• Responsible for confirming wage rates against union wage postings and approved employee
profiles.
• Certified that material and equipment billing had proper supporting documentation and met
contract requirements.
• Worked with contractor staff to ensure billing formats and documentation was consistent with
requirements, including providing training to the contractor staff.
• Maintained follow-up procedures for items requiring a response within a defined period of
time.
Molasky Pacific, LLC
Las Vegas, NV
Corporate / Project Accountant
July 2006 November 2007
• Responsible for aiding in the process of account payable using Timberline software, verifying
validity of payables submitted against contracts, and conducting account payable aging reviews
in a timely fashion.
• Responsible for compilation, processing and publishing of project bank draw paperwork and
performed any necessary filing as needed.
• Responsible for aiding in records retention and all other project/task deemed necessary at the
time.
• Responsible for understanding and tracking construction laws and documents.
• Responsible for handling all corporate overhead expenses, verified and processed payroll for all
departments,
• Prepared and disbursed checks utilizing "Create a Check" and prepared weekly allocations of
monies within the company to report to management.
Copeland Sports
Las Vegas, NV
Store Director
June 2004 July 2006
• Responsible for 1 store with 20 employees.
• Responsible for hiring and on boarding new employees, motivating and communicating sales
goals with the team.
• Responsible for all store operations including opening and closing the store, merchandising of
entire store in line with Corporate standards, shipping and receiving of all transfers and
incoming shipments, ensured all policies were properly implemented.
• Responsible for customer satisfaction by providing excellent customer service.
• Set and met sales and merchandising goals, implemented say to maximize store's sales.
• Prepared, reviewed and approved expense reports, responsible for payroll, tracking monthly
books.
• Reported monthly to the Regional Director in regard to performance, loss prevention,
maintaining store inventories and proposing/ implementing possible corrections in case of
variance.
References available upon request.
Contact this candidate