Customer Service Sales

Mapathe Kane

Cell: 443-***-****

acd5a0@r.postjobfree.com

Objective: Customer Service Super Star.

A challenging and rewarding position that will best utilize my skills,

Experience and education in the field of customer service, airline, sales,

Leisure tourism, hospitality, as well as offers growth opportunity.

SUMMARY OF QUALIFICATIONS:

• Strong motivation for a career and willing to learn.

• Good problem-solver and team player.

Abilities to work in diverse environment with or without supervision, following rules, policies and

procedures.

• Over 30 years tourism experience in ground services operations and selling destinations

vacations, Excursions, Tours for international Tours Operators in West Africa.

- Former Medical Emergency Evacuation Assistant for TSO (Paris-Dakar Car/Moto Racing),

Europe Assistance and Mondial Assistance in Senegal.

- Important portfolio services and connections in All Africa.

• 2 years experience in bilingual French, French Canadian, and Italian customer service,

exceeding customer expectations by answering questions, advising customers, solving complex

problems, and up selling products.

• 2 years experience in the field of security as a security officer, managing cameras to

control door and in-out traffic main lobby home mortgage bank, issuing badges for employees, visitors,

and vendors.

• 5 years experience in hotel, airline reservations, sales, and ticketing.

• Managed a tourism company, ground services operator, with staff of a 14 person office:

Assisting and accommodating tourists in hotels, organizing tours, seminars, and solving complex

situations for several international tours operators’ customers.

Career-related experience:

2013 – March 2014 - Volunteer work in Africa with ‘’GRAAD’’ an NGO helping children in the street

in Senegal. I succeeded to take a lot of children back to their families.

2012 – Student and Shuttle Driver for medical daycare services.

2011- Independent Shuttle/Sedan Driver with Maryland PSC License.

2008 - 2010 Volunteer work in Africa with ‘’GRAAD’’ an NGO helping children in the street in

Senegal. I succeeded to take a lot of children back to their families.

2007-2008 FreeLife International, Phoenix, AZ,

Bilingual French Canadian customer service, order entry,

Translation, correspondences. Increased sales and members by 20%.

2006-2008 AT System security, Desert Consolidated Security, Advance Security:

Security Officer, patrol of building and construction sites.

2006- Legally authorized to work in the U.S.

2000-2005 - Manager Best Tours Senegal, Dakar, Senegal, Owned Tourism Company, performing

ground services for international tours operator’s customers.

- Owned and managed two restaurants ’’Porto Fino’’ and ‘’L’Impasse’’.

EDUCATION:

-2011-2012, Liberty university and American Public University, VA: Completion of Sociology,

Quality Customer Service and Hospitality Management classes.

-2008 DeVry University, Mesa, AZ. Completed Business and Critical Thinking-Problem Solving

classes.

-2006-2008: Rio Salado and Scottsdale community colleges, AZ, CCBC and BCCC Communities

Colleges, MD.

- 80 credits hours in airline operations, customer service, Languages and hotel restaurant

management added to my foreign transcripts which have to be evaluated.

-ITT Tourism Francesco Algarotti, Venice, Italy. Tourism Expert Diploma, 2 years college Diploma

in Tourism. 1987-1988.

-Lycee Blaise Diagne, Dakar, Senegal. High School Certificate of completion, general studies. 1979-

1980.

CERTIFICATES: -US Airways: Certificate of successful completion of level 1, 2, 3 certification,

(reservations, ticketing, sales, customer service). 2007. Tempe, AZ.

-Rio Salado Community College. Certificate of Airline Operations: Reservations, Sales, ticketing,

Customer Service. 2007. Phoenix, AZ.

-FreeLife International. Certificate level 1 customer care associate. 2008. Phoenix, AZ. (order entry,

sales, customer service, translation, correspondences). I have been Customer Service

Super Star with company recognition.

APT PERSONEL - Mesa, AZ. Certificate of Leasing Consultant

SKILLS: Proficiency in Microsoft Word, Excel, Access, and Power-Point.

LANGUAGE SKILLS: Fluent speaking, reading, writing abilities in English, French, Italian, and

Wolof, Intermediate Spanish speaking, reading, and writing.

I am willing to relocate.

Contact this candidate