Donna Kappes
Ft Lauderdale, Fl 33308
acd56r@r.postjobfree.com
Objective:
To secure an entry level challenging and responsible position in a company using my talents to the benefit of
the company, and where I will have the opportunity for professional growth.
Skills and Qualifications:
Legal and Ethical Responsibilities
Demonstrate legal and ethical responsibilities
Maintain confidentiality of patient information
Follow industry policies and procedures affecting the health, safety and well being of patients .
Emergency Care
Perform emergency measures, including C.P.R. (Basic Cardiac Life Supp ort)
Physical Comfort and Safety Functions
Providing care for medical/surgical patients utilizing the nursing process
Providing care for pre-operative patients utilizing the nursing process
Safe administration of medications
Perform aseptic and sterile techniques
Provide care for maternal/newborn patients utilizing the nursing process
Provide care for pediatric as well as geriatric patients utilizing the nursing process
Perform supervised management functions
Phlebotomy Skills Course/Infusion
Sales and Marketing
Strong customer service and telesales skills
Experience with Web Based Applications and Windows
Good organizational skills
Ability to multi-task and prioritize in fast paced, high volume environment
Ability to handle sensitive and critical client information
Excellent verbal and written communication skills
Problem solving, decision making skills and leadership skills
Superior Closing Skills
Maintained accurate daily and monthly recors of sales
Consistently met and exceeded departmental sales goals
Consistently followed up with customers via telephone or email after initial contact
Education, Licenses, and Certificates
License Number- Clear/Active Issue date:
PN5188752 08/03/2009
Atlantic Technical Center Coconut Creek, Florida
Certificate of Completion Practical Nursing 2008-2009
East Carolina University Greenville, NC
1994-1996
North Carolina State University Raleigh, NC
1993-1994
American Overseas School of Rome Rome, Italy
College Preparatory High School 1991-1993
Employment
Vitas Hospice Care Ft Lauderdale, Fl
2009-2014
Bank of America Ft. Lauderdale, Fl
2003-2004
Carnival Cruise Lines Miramar, Fl
Cruise Consultant 2001-2003
Renaissance Cruise Lines Ft. Lauderdale, Fl
Personal Vacation Planner 1999-2001
Awards, Honors, or Community Service Work
Certificate of Appreciation 2010-2011
Outstanding teaching and preceptorship
Christine E. Lynn College of Nursing
Nurse of the Year 2009
Vitas
National Honor Society Member through NFLPN 2009
Student Member of NAPNES and NFLPN 2008-2009
The Customer’s Experience Leadership Award 2003-2004
Bank of America
Centurian Club 2001-2003
Carnival Cruises
Best of the Best 1999-2001
Renaissance Cruises
Centurian Club 1999-2001
Renaissance Cruises
References
Michael M. Marquez 954-***-****
Safety and Occupational Health Specialist
Compliance Safety and Health Officer
U.S. Department of Labor/O.S.H.A.
Patty Davis Ross 954-***-****
Social Worker
Vitas Innovative Hospice Care
Carole Rodriguez 919-***-****
Lean Six Sigma Black Belt in Training
Sensus
Michael Gottlieb 239-***-****
Sales Coach/Team Leader
Renaissance Cruises
Currently with Wells Fargo