Customer Service Maintenance
Resume:
David C Potter
San Diego, CA 92101 US
Mobile: 240-***-****
Email: **********@*****.***
WORK EXPERIENCE
DCP Photographer
San Diego, CA 92101 United States
01/2011 - Present
Lead Photographer
Duties, Accomplishments and Related Skills:
As an accomplished Lead Photographer for DCP Photographer I have worked under an array of
different programs and projects including Land Rover, SimpleFi, THiNK, several Health Clinics and
Gyms. My experience is built around customer service, organization, professionalism, creativity,
empathy, precision work, and a thorough knowledge of highly technical equipment involved in
project.
ADMINISTRATION:
I perform routine record keeping to forecast and document budgetary needs and expenditures.
I fill and file appropriate paperwork and forms to ensure accountability of worked performed as well
as ensuring that personal information of clients is secure.
I use an extensive array of automated devises and software to handle billing, time keeping, record
keeping, data storage, marketing material development and implementation, appointments, events,
and clients vendors and venues contact information, reports, and project milestones.
CUSTOMER SERVICE:
I conduct client intake evaluations to identify clients’ needs and expectations.
I receive, brief, and counsel clients on services provided by the company.
I listen to the clients concerns and ideas to best create a result that exceeds their expectations.
I address and resolve client complaints as to maintain a positive relationship with the company and
the client.
I take pride in my work.
Client Corporation
5257 Buckeystown Pike
Frederick, MD 21701 United States
05/2009 - 05/2010
Settlement Negotiator
Duties, Accomplishments and Related Skills:
As a Settlement Negotiator my job was to interface between the debtor/customer and their creditors
to reduce the debtor/customer’s overall liability as well as ensuring voluminous amounts of
paperwork and record keeping were kept current and customers were notified of any changes and
modifications to their settlement.
CUSTOMER SERVICE;
I would schedule client appointment with appropriate department, address complex questions and
advise on debts consolidations and restructuring practices.
I would interpret and give counsel on current regulations and programs offered to assist in debt
resolution.
I addressed the clients’ very personal and usually stressful financial situations with patience and
empathy.
I was recognized by the company for having Outstanding Customer Service scores and client
feedback.
ADMINISTRATION;
I developed standard operating procedures and guidelines that greatly increased the overall
efficiency and effectiveness of other customer representatives.
Through automation; I would fill and submit required forms and send to appropriate organization or
client.
I would modify and update software to better assist in the form filing and submission.
I created and maintained required spreadsheets to document individual client settlement details
while ensuring that client personal information remained confidential.
TP Durkin Sheet Metal Inc
511 N Bentz St
Frederick, MD 21701 United States
04/2008 - 10/2009
Salary: 28,000.00 USD Per Year
Hours per week: 30
Metal Worker
Duties, Accomplishments and Related Skills:
Assembled and installed HVAC sheet metal units in residential and commercial properties. Work
included measuring facility requirements, drawing plans, cutting and fabricating units and
installation.
United States Army Medical Research Institute
for Infectious Diseases (USAMRIID),
810 Schreider St
Fort Detrick, MD 21702 United States
05/2005 – 05/2006
Office Administration Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
USAMRIID conducts research on worldwide biological threats to public health. As the Office
Administration Assistant, I ran the medical equipment maintenance office’s database maintenance
programs.
ADMINISTRATION;
Through office automation practices and adhering to Department of Defense regulations and
procedures, I managed the maintenance cycle of over 5,000 items of medical equipment.
I scheduled and coordinated maintenance appointments with multiple third-party contractors to
repair or perform preventive maintenance tasks on medical research equipment.
My daily duties included data entry, word processing, email, processing work orders, answering
phone inquiries, security checks and escorting clients, filing and scheduling.
I performed routine follow ups with in-house engineers and staff to be sure mission-essential
equipment due for maintenance would be available for scheduled appointments.
Contact this candidate