Customer Service Manager

Jennifer Willoughby 262-***-****

**** **** **, *******, ** 53142 acd53z@r.postjobfree.com

Objective:

To obtain a position in Human Resources where I can apply my education and experience

Experience:

2012 (July 23rd) to Present NorthPointe Resources, Inc. Zion, IL.

HR Administrative Assistant

Answer main switchboard, administer application process, type correspondences, provides

administrative support to staff and HR Dept.

2013 (April 15th) to Present NorthPointe Resources, Inc. Zion, IL.

Promoted to HR Generalist

Conduct interviews, applicant tracking/recruiting/selecting candidates, track turnover rate, enter and

update EE information into databases, understand and enforce corporate policies and employment

laws, distribute new hire paperwork, review invoices for finance dept., process benefit enrollments,

manage workman’s comp. reports/claims, track/plan and recognize employee anniversaries/parties,

create monthly newsletters, manage PACE driver certifications, train and supervise HR Admin.

Assistants, provide coverage when HR Assistants are absent.

2009-2012 Jazzercise Trevor, WI.

Class Manager

Assist the instructor with registration and public relations

2007- 2008 Aurora Medical Burlington, WI.

Advanced Certified Nurse Assistant

Trained new CNAs, recorded and updated information in patient databases, provided care to

hospital patients and assisted nurses

2005-2011 Student Kenosha, WI.

2001-2004 Full-Time Parent Bristol, WI.

1998-2000 In-Home Daycare LaCrosse, WI.

Child Care Provider

Managed full-time daycare business out of my home

1996-1997 Wendy’s Restaurant Onalaska, WI.

Manager

Trained, supervised restaurant overall, balanced registers, scheduled, kept inventory, frontline

(customer service, cashier), backline (food prep, prepare orders)

Profile:

• Experience with leadership duties in past and present positions

• Positive and outcome- driven professional with independent/ improvising judgment

• Multi-tasking, highly organized, detail orientated, creative, and trustworthy problem solver

• Willing to listen, motivate, and learn from team members/clients across all disciplines to

reach solutions and ensure excellent customer service

Education:

2009-2011 Concordia University Kenosha, WI.

B.A. Degree in Human Resource Management

G.P.A. 3.68 Graduated Cum Laude

2005-2007 Gateway Technical College Kenosha, WI.

One year Technical Diploma on 10/2006

Certified Nurse Assistant State Certificate in 2007-2009 #298239 issued by

Dept. of Health and Family Services & WI Nurse Aide Registry

1993-1995 Southeast Community College Lincoln, NE.

A.A.S. Degree in Business Administrative/Marketing

G.P.A. 3.7 Graduated Magna Cum Laude

Volunteer Experience:

2012-Present Membership Committee Kenosha, WI.

Recruit neighbors to join cooperative and distribute flyers to community prior to meetings

2000-2010 Bristol Elementary School Bristol, WI.

PTA Secretary, assisted teachers, assisted students with reading and activities

Skills:

Microsoft Word, PowerPoint, Excel, Outlook, diligent, fast learner, interpersonal, self-motivated,

team player, organized, honest

References and Transcripts: Available upon request

Contact this candidate