Customer Service Human Resources
Resume:
Timothy A. Miller
Johnstown, PA 15905
814-***-**** (Home)
814-***-**** (Cell)
*******@**********.***
OBJECTIVE / EXPERIENCE
For over twenty-nine years I have been employed in numerous capacities supporting the provision of our
nation’s blood needs at the American Red Cross. I am seeking an opportunity to utilize my proven skills to lead
employees to success and achievement in fulfilling the corporate mission. Most recently I served in a senior
management level position reporting directly to the CEO with responsibilities for supervising all activities in the
blood collection department. In total, I have the following more specific key job experiences:
Chief executive officer;
Seventeen years in a senior management role supervising middle level management;
Managing logistics of 20+ daily blood collection operations including dispatching of staff, supplies and
equipment in a six state area from 8 locations;
Ensuring compliance with federal, state and local regulating agencies including the FDA, OSHA, DOT
and DOH;
Developing, implementing and measuring results of customer service programs;
Long and short-term strategic planning;
Collaborating and developing relationships with other community based organizations to plan joint
initiatives;
Working with and through boards of directors;
Developing and executing business plans;
Labor relations including leading the company’s contract negotiations, hearing grievances and
coordinating the company responses and representing the company in arbitration and labor litigation;
Budgeting;
Managing human resource issues including employment, benefits, WC, UC, FMLA, EEOC matters;
Developing price points and managing profit and loss;
Forecasting consumer demand and allocating resources for business growth development;
Development and delivery of employee training courses (job specific, regulatory & compliance, safety,
self-help);
Monitoring and tracking required employee training;
Highly skilled and polished public speaker;
Certified American Red Cross instructor;
Development and execution of sales and marketing plans to support the corporate mission and goal
achievement;
Development and execution of service delivery support systems to ensure customer satisfaction.
Summary of American Red Cross Employment Experience
September 2008 – February 2014 Director, Collections, Greater Alleghenies Region,
Johnstown, PA.
January 2008 – September 2008 Interim CEO, Appalachian Region, Roanoke, VA.
September 2000 – January 2008 Senior Director, Donor Services, Greater
Alleghenies Region, Johnstown, PA.
May 1996 – September 2000 Director, Collections, Johnstown Region,
Johnstown, PA.
August 1993 – May 1996 Education Coordinator, Johnstown Region,
Johnstown, PA.
June 1988 – August 1993 Donor Resources Representative, Johnstown
Region, Johnstown, PA.
February 1987 – June 1988 Operations and Scheduling Coordinator,
Washington Region, Washington, DC.
September 1986 – February 1987 Donor Resources Field Representative, Washington
Region, Washington, DC.
July 1985 – September 1986 Donor Resources Field Representative, Washington
Region, Winchester, VA.
EDUCATION
May 1995 Master of Business Administration
Indiana University of Pennsylvania
Indiana, PA
ADDITIONAL INTERESTS/AWARDS
President, Westmont-Hilltop High School Hockey Boosters
Baseball coach and umpire, Arbutus Little League, Highland Regional, Laurel Highlands and city of
Johnstown Pony Leagues
Business manager and board member, Cambria County Student Hockey League
Adjunct faculty, Pennsylvania Highlands Community College
American Red Cross Spirit of Excellence Award, May 1995
REFERENCES
Mr. Thomas Angle
Division Vice-President (retired)
1929 Brenlin St.
Johnstown, PA 15904
*********@**********.***
Mr. David Angeletti
Director, Integrated Security Programs
Abacus Technology
420 Bedford St., Suite 125
Lexington, MA 02420
814-***-**** (cell)
**********@**********.***
Mr. Thomas Wehner
Human Resources Executive (retired)
580 Theo Court
Johnstown, PA 15905
814-***-**** (home)
Contact this candidate