DON DUNCANSON

**** ****** **** **. ? Orlando, FL 32835

407-***-**** ? acd4tt@r.postjobfree.com

CAREER SUMMARY

Seasoned professional with Industrial Engineering degree, accomplished in

managing projects, processes, and people, including 18 years of

estimating, purchasing, scheduling, and vendor relationship management,

providing excellent service delivery for external and internal clients in

multiple industries. Highly organized with great attention to detail and

follow-up to ensure successful execution and results. An intelligent,

quick study with strong communication and analytical skills and a

continuous focus on process improvements. Specialties include:

? Implementations ? Project Management ? Client Services

? Estimating ? Purchasing ? Scheduling

? Problem Solving ? Process Improvement ? Vendor Relationships

? Operational Standards ? Systems Integration ? Financial

Analysis

? Electronic Payments ? Negotiations ? Job Costing

Key Accomplishments:

. Implemented nearly 350 new government and utility clients onto Point &

Pay electronic payments platform, including implementing integrated

payments with more than two dozen third-party software applications.

. Developed new estimating procedures for commercial printer

manufacturing operations and created complete documentation and

training, resulting in significantly enhanced accuracy and consistency

of job estimates, provided better scheduling, increased manufacturing

productivity, and increased profit margins.

. Scheduled, procured, and arranged more than 600 custom commercial

printing jobs annually requiring over $2M/yr. of outside purchases.

Managed vendor relationships to consistently meet delivery targets.

. Consistently planned, scheduled, estimated, purchased, produced and

delivered semi-annual $300K advertising projects involving nearly 200

member advertisers on target and per quoted price.

. Managed the bid and procurement process, scheduling, print production,

and shipping of printed marketing materials for Disney Vacation Club

and Disney's Group & Convention Marketing group.

. Negotiated acquisition of competing advertising agency, expanding

scope and increased market share 12%.

. Successfully planned and delivered large IBM computer installation

projects per plans.

PROFESSIONAL EXPERIENCE

THE WALT DISNEY COMPANY, Kissimmee, FL January 2012 - July 2013

Supply Chain Strategy and Operations - Project Manager

Contractor through Superior Technical Resources, provided quarterly

Merchandise Supply Chain metrics for fiscal years 2010-2013 for multiple

parks in dashboard reporting format along with drill-down line-item

details. Streamlined former two-month update process to one day using

integrated spreadsheets and complex formulas.

POINT & PAY, division of North American Bancard - Troy, MI August 2007 -

August 2011

Privately held Electronic Payments Provider; 12-15 employees at Point &

Pay, 400+ at North American Bancard

Implementations Manager, Account Manager - Project Manager for new client

implementations. Implementations included customized internet and

Interactive Voice Response (IVR) phone payment options, Point-of-Sale, and

systems integration with agency software applications to exchange customer

and payment data using API, web parameter passing, and data file import and

export methodologies.

. Project managed nearly 350 new merchant implementations, including 150+

in last 12-month period. Tracked status, details, and communications for

as many as 50 implementations simultaneously.

. Implemented greater than 200% more merchants and 400% more payment

modules in most recent 12 months vs. number achieved prior to assuming

Implementations Manager position.

. Introduced approximately two dozen new ISVs to using Point & Pay and

completed integrated implementations for more than 100 new merchants

across POS, internet, and IVR channels.

. Performed as Account Manager and primary contact for more than 250 new

merchants across the country. Increased revenue by adding new merchant

departments, products, and payment channels.

. Performed pre-sale and post-sale merchant and ISV support, answering

technical integration and implementation plan questions and provided best

references to match new sales opportunities.

. Created detailed implementations status file to track implementations

backlog and current status for all.

. Created detailed implementation task list template used to ensure

completion of all implementation tasks.

. Designed customized IVR call flow templates and created detailed

documentation for implementing IVRs.

. Created monthly summary reports to measure implementation and backlog

counts for senior management.

DON DUNCANSON acd4tt@r.postjobfree.com Page 2

THE WALT DISNEY COMPANY, Celebration, FL March 2006 - March 2007

Print Production Manager

Contractor through Aquent Professional Staffing, managed the bid and

procurement process, scheduling, print production, and shipping of printed

marketing materials for Disney Vacation Club, Disney's Group & Convention

Marketing, Disney Institute, and Disney's Youth Markets groups.

QUEBECOR WORLD - CENTRAL FLORIDA PRESS, Orlando, FL June 2000 -

December 2005

Commercial printing company of $48M and 200 employees specializing in

menus, catalogs and direct mail

Outside Purchases and Materials Purchasing Manager (2003 - 2005)

Scheduled, procured, and arranged more than 600 custom jobs annually

requiring over $2M/yr. of outside purchases. Managed vendor relationships

to consistently meet delivery targets. Provided a single point of contact

for job schedules, purchase orders, materials, logistics, problem

resolution, and invoice reconciliations.

. Successfully performed workload that previously required two people.

. Reduced A/P overtime 50% through proper reconciliation of purchase

orders and inventory.

. Established and maintained production materials inventory levels that

provided consistent P&L impact.

. Reduced carton expenses 15% by capitalizing on quantity price breaks and

pre-allocating cartons to jobs.

Estimating and Purchasing Manager, Special Projects Manager (2000 - 2003)

Managed departments responsible for providing all estimating and purchasing

functions for the company.

. Developed and implemented new press standards in estimating system and

successfully achieved a neutral effect on overall pricing. Improved

press productivity with run speed tables to measure performance.

. Converted all manufacturing operations estimating standards to new Hagen

system and successfully performed a detailed comparison analysis showing

achievement of a neutral effect on overall pricing.

. Developed new estimating procedures for all manufacturing operations and

created complete documentation and training, resulting in significantly

enhanced accuracy and consistency of job estimates, provided better

scheduling, increased manufacturing productivity, and increased profit

margins.

. Accomplished detailed pricing analysis to achieve targeted overall profit

margin increase by determining a new mix of markups to use for labor,

materials, and outside services for cost-based estimating.

. Reduced paper inventory $300K (17%) within one year of establishing

proper purchasing procedures.

BRANDON ADVERTISING, Myrtle Beach, SC July 1988 - June 2000

Privately held $14M advertising agency of 40 employees, specializing in

tourism and real estate markets.

Operations, Administrative, and Financial Manager

Managed all operational aspects of advertising agency as it grew from $4M

to $14M in billings, including accounting, job costing, pricing,

estimating, purchasing, production, scheduling, IT, facilities, and HR.

Performed as Account and Project Manager for large cooperative advertising

projects with 200 advertisers.

. Consistently produced and delivered annual projects involving nearly 200

member advertisers on target.

. Performed as Production Manager and achieved targeted profit margins

on all agency project work.

. Negotiated acquisition of competing agency, expanding agency scope

and increased local market share 12%.

. Created integrated spreadsheet budgeting model with departmental and

consolidated P&L statements.

. Planned and executed new computer and phone network installations and

physical move to new facility.

. Serviced agency personnel and business volume increases of 250% over a 12-

year period with only a 35% increase in production and accounting staff.

IBM CORPORATION, Jacksonville, Florida January 1982 - June 1988

Systems Engineer (1982-1985), Account Marketing Representative (1986-1988)

Member of sales teams responsible for selling and installing IBM's full

range of computer products to large regional banking, insurance, and

manufacturing clients in the Jacksonville area, including Prudential

Insurance, Florida National Bank, American Heritage Life, and

Allied/Bendix.

. Team exceeded sales quota objectives each year.

. Planned and led installation projects of mainframes, storage peripherals,

and software per target dates.

. Recipient of five Branch Manager Awards

EDUCATION

Bachelor of Science in Industrial and Systems Engineering, University of

Florida, Gainesville, FL

Postgraduate courses include Management, Marketing, and Dale Carnegie's

Leadership Training for Managers

Contact this candidate