Customer Service Sales

Brandi R. Camden

**** ********** *****, ********, ** 23236 804-***-**** acd4qo@r.postjobfree.com

Summary

Customer-oriented accounts receivable professional with 5+ years of experience in financial and

trucking industry providing auditing, training, and cash applications experience and knowledgeable in the

health care sector.

Highlights

• Experienced in Excel • Advanced in People Soft

• Knowledgeable in Access • Financial reporting

• Knowledgeable in Word Perfect • Dependable

• Knowledgeable PowerPoint • Detail Oriented

• Knowledgeable in Quicken • Quick Learner

Accomplishments

Accounts Payable/Receivable:

• Daily monitoring of Corporate accounts [i.e. Bayer Material Science, ThermoFisher

Scientific, Praxair] to ensure proper billing and rating.

• Key problem resolution contact for corporate clients to assist and resolve any and all issues

occurring within the accounts.

Experience

Vangent

Customer Service Specialist June 2013 to March 2014

Chester, VA

Assisted with enrollment of the Affordable Healthcare Act (ObamaCare) as well as enrollment of

Medicare beneficiaries. Processed claim applications, advised on escalations and any other issues that

arose daily with beneficiaries. Cross trained new representatives that came on the floor.

UPS September 2008 to June 2012

Senior Problem Resolution Specialist

Richmond, VA

Responsible for accounts receivable for large corporate companies. Responsible for ensuring accurate

billing and resolving any issues presented by the customer. Handled over 120 accounts totaling over

$8 million, as well as being responsible for assisting the company in obtaining new business with

current clients. Trained newly hired collectors on the floor.

Venturi Staffing March, 2008 to September, 2008

UPS

Collections

Richmond, VA

Handled over 100 accounts in the accounts receivable department ensuring accurate billing and rating.

Reviewed contracts and submitted billing disputes. Daily review of large corporate accounts as I was

the primary point of contact for the customer. Processed large sums of money on a daily basis as well as

researched and resolved misapplied payments.

Venturi Staffing November, 2007 to March, 2008

UPS

Customer Service

Richmond, VA

Inbound call center for UPS Freight that customers, service centers and sales representatives call into to

place orders, track shipments or voice concerns over their shipments. Assisted customers in locating

shipments, placing orders, and provided information about their account. Responsible for a high level of

customer service in a fast-paced environment.

Venturi Staffing November, 2003 to November, 2007

Martin Call Center

Customer Care Service Representative

Richmond, VA

Outbound customer care representative to customers with diabetes. Placed calls to our customers who used

diabetes testing meter, to ensure it worked properly, assisted with set up, resolved any technical issues. Also

assisted customers with diabetes management, offered tips on personal care and better ways to manage.

Trained new representatives on call quality and meter usage.

First VA Bank Colonial August, 1999 to May, 2000

Head Teller

Richmond, VA

Senior supervising teller over one other teller at branch within Chesterfield Towne Center Mall. Handled

deposits for all the stores within the mall as well as making change daily for these stores. Handled large

sums of money, totaling some days over a million dollars during the holiday season. Also cross-sold bank

services to our customers as needed to better assist our customers’ needs. High level of customer service

given.

First VA Bank Colonial April, 1997 to August, 1999

Teller

Richmond, VA

Branch teller assisting customers with deposits, withdrawals, opening accounts, and reconciling their accounts.

Cross-sold bank services, several months earning highest sales of the month award. Handled large sums

of money on a daily basis for corporate customers such as Ukrops, K Bee Toy Stores, and Jared Jewelers.

Education

John Tyler Community College

Midlothian, VA USA

Manchester High School 1995

Diploma

Midlothian, VA USA High

School Diploma

Reference Available Upon Request

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