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Customer Service Technician

Location:
Philadelphia, PA
Salary:
25.00 per hour
Posted:
May 14, 2014

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Resume:

Darnell Johnson

**** ******* **.

Philadelphia, PA 19150

Home # 215-***-****

Objective:

To obtain a position within an organization that offers advancement and opportunity for growth

Work History

05/12-10/13 Injection Molding Operator, Greene Tweed

Running various types of plastic molds on an injection molding press ranging from an 85 ton to a

550 ton press. Setting up press to mold parts specific to job order also making pressure and heat

adjustments as needed to complete order. Machining first part on a lathe for inspection to ensure

parts meet company standards. Purging up press when switching to different materials to avoid

contamination. Operating gate cutters as some part need gates cut during press operation. Wearing

all personal protection equipment to ensure all safety protocols are being followed.

03/11-05/12 Self Employment Digital Solution Services

Setting up home entertainment equipment such as surround sound, blu-ray players, gaming

consoles, PCs, and laptops. Troubleshooting and diagnosing problems in PC hardware,

virus/malware removal. Building custom PCs and upgrading the customer’s hardware. Repairing

gaming consoles such as Xbox 360, PS3, and the original Xbox system.

01/10- 03/11 Arcade Moving and Storage Co. Inc.

Packing and loading box truck with the customer’s furniture and belongings. Unloading box truck

at storage facility or customer’s new moving location. We also handled evictions and residential

cleaning services. After moving job was finished I would stack boxes and clean storage facility.

08/08- 12/09 Multi-media Technician, Verizon Telecom

Installing and repairing traditional copper telephone and DSL services. After receiving workload

via Panasonic Toughbook computer I dispatch and travel to the destination using the vehicle

provided by Verizon. Daily duties involve testing voltage and stress on copper lines, pole

climbing, ladder climbing, drilling, wiring, swapping phone cable pairs at pole and central office.

Certified by Verizon in gaffing and ladder handling. Also working in all weather conditions year

around while utilizing all safety equipment and precautions needed to perform jobs as safe as

possible. Due to an unexpected layoff from Verizon I am currently unemployed.

02/06- 02/08 Communications Technician 3, Comcast

Troubleshooting and installing cable tv, high speed internet, and VoiP phone service in the home

and business. Completing a daily route in a company vehicle of about 6-8 jobs depending on

trouble call volume. Expert in wiring and re-wiring RG-6 and CAT-5 cable including wall-fishing.

Also installing digital cable boxes, high speed modems, and telephony modems to preferred specs

on customer premise. I also worked outside in all weather conditions climbing poles using a 28-

foot extension ladder and tools provided by the company. Tools such as a signal level meter,

cordless power drill, wire strippers, compression tool, fish sticks etc.

09/05- 12/05 Installation Technician, Direct TV/ Ironwood Communications

Installing and troubleshooting satellite tv in residential homes and places of business. Assembling

and mounting dishes on roofs or sidewall of house us a 28-foot extension ladder. Wiring RG-6

cable from dish to desired outlets installing and programming digital receiver to tv sets. Self-

supplied tools, company vehicle and gas card.

06/03- 09/05 Car Porter, Bryner Chevrolet

Greeting customers driving in for service and contacting a Service Consultant with the paperwork

explaining the customers problem. Driving the customer’s vehicle to assigned (technician

hydraulic lift or back lot). When the technician has repaired the automobile and customer’s bill is

paid I then park the vehicle in the service exit. I also jumped and towed vehicles that won’t start

to the service department for repairs. At the end of the day I cleaned all floors using a motorized

cleaning machine.

Education

Martin Luther King High School/ High School Diploma

Skills

Advanced troubleshooting of cable systems and equipment such as testing cables wires for

ingress, egress, and noise on the upstream signal using the DSAM signal level meter. Expert

Knowledge of PC hardware and software and operating systems such as Windows XP, Vista, 7, 8

and Mac OS. Understanding of VioP telephony and phone drop system all while demonstrating

outstanding customer service etiquette.

References Available upon request



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