Administrative Assistant Customer Service

Pamela Hardy

Administrative Assistant / Receptionist

New Rochelle, NY

*******.*****@*****.*** - 914-***-****

• Administrative Assistant. Ability to build productive relationships and win customer loyalty.

• Experienced in handling multi-phone switchboard.

• Oral and written communication skills. Ability to multitask with minimal supervision.

• Proficient in MS Outlook, Word, Excel, Access, MS Solomon, Data Entry

WORK EXPERIENCE

Receptionist - Administrator

PAS Auto School - Town, NY, US - 2013 to Present

Read source documents such as attendance reports, client receipts and enter data in specific data fields using

keyboards.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors, or report them to supervisors.

• Maintain logs of activities and completed work.

• Schedule appointments for private driving lessons and road test.

• Answer multi phone lines.

Receptionist

Just Cats - Stamford, CT - 2012 to 2013

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Transmit correspondence or medical records by mail, e-mail, or fax.

• Arrange hospital admissions for patients.

• Receive and route messages or documents, such as laboratory results, to appropriate staff.

• Prepare prescription labels by typing or operating a computer and printer.

• Process invoice payments

• Answer telephones and direct calls to appropriate staff.

• Maintain patient's files

Customer Service Representative

Veterinary Emergency Group - White Plains, NY - 2011 to 2012

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

• Compiled and recorded medical charts, reports, or correspondence, using ImproMed.

• Completed insurance or other claim forms and process invoice payments.

• Transmitted correspondence or medical records by mail, e-mail, or fax.

• Received and routed messages or documents, such as laboratory results, to appropriate staff.

• Transcribed recorded messages, practitioners' diagnoses and recommendations into patients' medical

records.

• Maintained medical records, technical library, and correspondence files.

• Performed basic bookkeeping duties, and kept financial records using X-Charge.

• Answered telephones and directed calls to appropriate staff. Operate office equipment, such as voice mail

messaging systems.

Receptionist

OTA Management LLC - Purchase, NY - 1997 to 2010

Maintained calendar for conference room meetings, eliminating interruptions to co-workers and client

meetings. Arranged car service enabling clients to reach destinations.

• Allocated several daily invoices for accounts payable to ensure company was correctly invoiced by suppliers.

• Entered accounts payable invoices into Solomon, to create a log for efficient processing of checks.

• Processed daily trade reports reconciling clients' accounts, which led to efficient month end balance for

accounting.

• Backed up accounts payable by preparing checks for CFO to sign ensuring claims were paid in timely manner.

• As team player, reduced billing errors which resulted in bills being printed 1 day earlier and providing additional

time to accurately complete claims.

• Prepared tax forms for mailing, ensuring clients' ability to file tax returns in a timely manner.

• Maintained / ordered office supplies and equipment to sustain business operations; communicated directly

with suppliers.

• Annually, reevaluated office supply cost, resulting savings of 20%.

• Operated telephone switchboard to answer, screen, forward calls, providing information, and taking

messages.

• Collected, sorted, and distributed, prepared mail, messages, and courier deliveries. Resolving disputed

invoices resulting in company being over charged.

• Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them

to specific destinations.

• Provided information about establishment, such as location of departments or offices, and services provided.

EDUCATION

Business Administration

Monroe College - New Rochelle, NY

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