Customer Service High School

Sierra Saffold

**** ***** ***. ***

Kansas City, Mo. 64132

816-***-****

acd4ji@r.postjobfree.com

EDUCATION

****-**** *** **** **** School KCMO

****-**** ********* **** ****** KCMO

2008-2009 Manuel Career Tech KCMO

2013-current Wright Career College

WORK EXPERIENCE

Credit Guys 4/2014 - present

Lee Summit, Mo. 64063

Receptionist

-Take calls

-Updating portal

-email, fax, scan, mail

-process letters to be sent out

H&R Block 12/2013 –3/2014

Kansas City, Mo. 64105

CSO Care Team

- Customer service

- Processed payments

- Worked 10 screens

- Trouble shooting

- processing

- inbound calls

- Track down tax returns

- Data entry

World Wide Tech Services 07/2013-11/2013 (11.30/hr)

Overland Park, Ks. 66211

Swivel Team Dispatcher

-creating tickets in one system form calls in HP's system

-updating and closing calls in HP's system after they update or closed in another system

A-1 Premium Budget 05/2012-05/2013 (10.00+commission)

Kansas City, Mo. 64132

Collector

-inbound & outbound calls

-Updating records of debtors

-Tracking down debtors

-Contacting debtors via telephone or letter

-Listening carefully to the situations and issues related to debtors

-Negotiating payment plans

-Performing administrative duties

-Preparing debtor statements

-1st party collections

IRS 02/2012-05/2012 (13.00/hr)

Kansas City, Mo. 64108

Data Clerk--seasonal

-sort mail

-answer phone calls

-inputting data on computers

-customer service

-handling money

H&R Block 11/2011-05/2013 (12.00/hr)

Kansas City, Mo. 64106

Customer Service Rep.

-answering phone calls

-helping customers w/ various problems

-customer service

Securitas 03/2011-09/2011 (10.00/hr)

Kansas City, Mo. 64111

Security Guard

-observing

-patrolling

-answering phones

-customer service

-record data

Wal-Mart Super Center 07/2010-08/2011(8.10/hr)

Kansas City, Mo 64145

Sales Associate/Cashier

-customer service

-stocking

-labeling

-cashiering

-cleaning assigned area

M&R Childcare 9/2009-10/2010(8.50/hr)

Kansas City, Mo 64133

Childcare Provider

-preparing food

-cleaning

-helped children w/homework

-took children on outings

-customer service

- took calls

SKILLS

preparing food, cleaning, helped children, customer service, took calls, stocking, labeling, cashiering, cleaning assigned area, observing, patrolling, answering phones, record data, Microsoft tools, inputting data on computers, sorting mail, collect money

REFERENCES

JOHN EVERETT

EX-MANAGER

913-***-****

STEVEN VANDERSTEEN

EX-SUPERVISOR

763-***-****

RONALD GILL

PASTOR

913-***-****

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