Manager Customer

LaShanda Gaston

Team Lead/Manager - Aditya Birla Minacs

Richmond, VA

acd4h0@r.postjobfree.com - 804-***-****

I am currently exploring the possibility of obtaining a position in a challenging environment, providing

opportunities for growth and advancement, where I can utilize my experience and skills toward becoming a

valuable team member. As a team player I am able to integrate and adapt effective people, situations and work

environment. My work is quick and efficient and I provide service in a professional and efficient manner. I have

included my resume for your review, and welcome the chance to meet you to discuss how I can contribute

to your company. Thank you for taking time to consider of my application. I hope to hear from you at your

convenience.

• Solutions-focused

• Diligent self-starter seeking to contribute expertise toward a supporting organization in optimizing

performance.

• Highly versatile; adapt quickly mastering new roles and responsibilities.

• Continuously pursues opportunities to learn and takes on challenges for further professional growth.

• Proactive Problem solving

• Relationship Building

WORK EXPERIENCE

Team Lead/Manager

Aditya Birla Minacs - Richmond, VA - July 2013 to Present

Process payroll, prioritized, planned and coordinated multiple simultaneous projects to maximize efficiency

and achieve critical timelines.

•Coach and motivate advisers while ensuring successful daily operations by building valuable relationships

with different personnel within various positions throughout the company

•Oversaw, managed, and coordinated matters involving personnel, and operational records further illustrating

organizational skills and sharp attention to detail.

•Exhibited critical thinking and analytical skills in developing a faster way to close out customer satisfaction

surveys as well as monitor and grade adviser's calls

Sales Supervisor

TLK GROUP LLC - Chesterfield, VA - July 2012 to July 2013

Instructed, motivated, and supervised a cross-functional team of diverse workforce to perform diligently under

stressful and hard working conditions.

• Played an essential role in resolving complaints and answering over 30 complaints daily.

• Achieved superior ratings on inspections from various managers and supervisors.

Risk Specialist (Collections)

Capital One - Chester, VA - March 2009 to April 2011

Entered data for credit card customers valued at over 2 million dollars weekly at 100% accountability.

• Maintained readiness and proper accountability through proficient knowledge of capital one systems and

procedures

• Worked manual dialing loans and credit card accounts.

• Collected money on delinquent Credit card and Loan accounts valued at over 1 million dollars with zero

deficiencies.

• Attended training and development meetings as well as instructed employees to take pride in their work and

leading by example.

Customer Support Coordinator

Circuit City Corporate - Richmond, VA - October 2007 to February 2009

Answered inbound calls for customer concerns and complaints

• Explain policies and procedures in regards to online orders

• Processed orders and payments

• Attended training and development meetings

EDUCATION

Associates in Paralegal Studies

Bryant and Stratton College - Richmond, VA

2004 to 2005

ADDITIONAL INFORMATION

SUMMARY OF SKILLS:

• Problem solving

• Complaint/Dispute Resolution

• MS Office

• Team Building &Motivation

• File System Development/Maintenance

• Financial Reporting

• Conflict Resolution

• Counseling

• Customer Support/Service

• Data Entry

• Document Preservation

• Documenting/Record Keeping

Contact this candidate