Susan Chibnik

**** ******** ******, 717-***-****

Harrisburg, PA 17111 acd4g7@r.postjobfree.com

SUMMARY

Experienced and knowledgeable Information Technology Professional seeking

to utilize acquired skills within a technical support role. Works well

independently, or in a team setting providing all facets of computer

support including troubleshooting, installations, business analysis,

testing, and maintenance. In-depth knowledge and expertise of numerous

software packages and operating systems. Skilled in providing Customer and

End-User Help Desk Support. Easily identify and resolve technical issues

and concerns. Excellent communication capabilities both internally and

externally.

PROFESSIONAL EXPERIENCE

Highmark, Camp Hill, PA 1998-2014

IT Infrastructure Analyst, 2004 - 2014

Created weekly, monthly, and yearly fax statistics using Microsoft SQL.

Created monitoring scripts for the IVR applications for connection errors,

wrong greetings, and wrong paths. Created business requirements and

functional requirements for the monitoring application. Developed and

maintained monitoring system documentation and a user's guide. Gathered

test cases and created test plans for different phases of the life cycle.

Created requirements for all system changes. Used an internal Change

Control system to track changes and tickets. Strong organizational,

administrative, and analytical skills. Ample strengths working with the

Biscom Faxcom software for creation of Fax Cover Pages and the generation

of new fax number roll outs. Routine duties included 24 hour on call

rotations and help desk support. Created fax users in Active Directory and

assigned them to groups.

IT Programmer, 1998-2004

Created COBOL programs for the internal staff customer desktop including

the creation of JCL to support the programs. Participated and provided

hand on support and guidance during 24 hour on call. Routine duties

included responding to any job abends, JCL errors, and customer tickets.

BC Mechanical Services, Inc

As Needed

Administrative Support Services

Created invoices and estimates for new work for both new and existing

customers. Maintained the Customer and Job Databases. Additional duties

included Account Payables, Account Receivables, and customer care concerns.

EDUCATION

.

Associate Degree, Computer Applications

Harrisburg Area Community College, Harrisburg PA

Assembler, Cobol, DB2, SQL, CICS, HTML, Word, Excel, PowerPoint, and System

Analysis and Design

Empirix Onsite Training

Empirix, Camp Hill PA

Essential training for the Empirix Solution for initial setup and script

creation

Faxcom Essential Training

Biscom Faxcom, Chelmsford MA

Best practices for Faxcom fax server installation, configuration, and

software upgrades. Implement rules for routing faxes to users and UNCs

SKILLS

Strong analytical skills. Ability to maintain confidentiality. Develop

and implement new systems. Strong organizational skills. Works well both

independently and in a team environment. Listens attentively. Punctual.

Solves problems and defines needs. Fifteen years experience in the

healthcare industry.

COMPUTER KNOWLEDGE

Assembler, Cobol, DB2, SQL, CICS, HTML, Word, Excel, Access, PowerPoint,

Biscom, Empirix, SharePoint, Lotus Notes, Outlook, Visio, and Microsoft

Outlook Communicator.

REFERENCES

John McDowell IT Engineer acd4g7@r.postjobfree.com 717-***-****

Amy Smedley IT Lead acd4g7@r.postjobfree.com 717-***-****

Jennifer Stong Senior Reporter acd4g7@r.postjobfree.com

717-***-****

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