Manager Customer Service
Resume:
CASSANDRA WASHINGTON
**** ******* **** ****** Hoover, AL 35216
Case Manager- L Williams And Associates, LLC 205-***-**** cellular* (205)
Birmingham, AL E-mail: *********************@*****.***
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Highly motivated and dedicated professional with over 14 years of work
experience. My career objective is to invest my educational and
professional experience within a company that will utilize my various
skills and experience as well as offer opportunities for advancement.
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Work Experience
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Case Manager Coordinator/Case Manager
L Williams & Associates LLC-Birmingham, AL
December 2010-Present
. Provide Individual family support, Sitter services transportation, and
mentoring to parents and foster children
. Provide documentation of the progress and interaction that takes place
between parents and children.
. Work closely with the Social Workers, Counselors, parents, and
children to help during this difficult time.
. Oversaw the Case Workers, this including assigning cases to all
workers.
. Manage times sheets, Progress Notes, Client sign-in sheets, and other
important files.
Help clients in the community with basic living skills such as:
planning a monthly budget, goal setting, basic housekeeping skills,
helping them to keep important appointments.
Media Consultant
YP, the Real Yellow Pages, formerly AT&T Advertising Solutions through
Aerotek (temp class) 10/2012-01/18/2013
. Handled accounts for existing and new customers
. Consulted with clients for their advertising needs
. Provided customer service
. Experience in Adsell Training
. Kept appointments with customers
Tutor/Mentor
Lend-A-Hand Tutoring Services- Birmingham, AL
Experienced in helping children grades K-12 achieve academic success in
school, including helping them to obtain their GED, taught ACT prep course
-Experienced in helping to motivate children for success when they lack the
necessary confidence to succeed.
-Experienced in Record keeping for a small business, setting appointments,
and multi-tasking.
Trainer/Team Leader
O' Charley's, Inc.- Birmingham & Tuscaloosa, AL
1997 to August 2013
. Implement ETE "Education through Excellence" program
. Team Leader
. Train new servers and assist the established servers.
Social Services Caseworker
Department of Human Resources - Birmingham, AL
July 7, 2008 to August 27, 2008
. Trained in Child Abuse and or Neglect, Family Preservation, and
foster care
. Completed Part I of court training so that local and state
policies are followed.
. Trained in documenting case records so that contacts with
families & children were accurately reflected.
. Trained to complete required forms so that services to families
& children were awarded timely per agency policy and procedure.
. Learned to arrange & provide services to families & children
driven by a timely ISP so that all actions are completed in the
time frames specified by agency policy.
. Became knowledgeable of resources so that families receive
quality services.
. Learned to manage time, maintain workspace & records so that
quality information could be located as needed.
. Performed job duties in a courteous and respectful manner so
that a professional and congenial workplace is maintained with
no valid complaints.
. Learned organizational skills for the office.
. Completed Assist Release II Computer Training and FACTS Training
. Successfully completed a fingerprinting with no prior criminal
activity.
Store Manager
Volume Cleaners, Inc.- Birmingham, AL
August 2003- December 2006
. Managed to promotion from Assistant Manager to General Manager
with 1year.
. Ensured the relationships with the employees and the clients ran
smoothly including building clientele and helped to retain
existing clientele.
. Implemented the employees scheduling,
. Organized materials, supplies, documents, schedules for the
whole store.
. Organized meetings with employees and with clients.
. Handled the account for the store.'
. Ensured the finished product was of high quality
. Hired, Fired, and Retain Employees
Teacher/Educator/Camp Counselor
JOHN B. NORMAN SENIOR CHRISTIAN ACADEMY - Birmingham, AL
August 2002 to August 2006
. Managed classroom for children ages 2-14. Led all the pupils in
daily devotion.
. Prepared lesson plans according to the grade levels and the
subjects that were being taught using the ABEKA curriculum.
. Successfully oversaw the morning care program. Assist with
Summer Camp
. Handled the accounts in the office and the lunchroom. Purchased
small office materials..
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Education
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Bachelor of Arts in Psychology
University of Alabama - Tuscaloosa, AL
August 1997 to December 2001
Advance Diploma in College Preparatory Course
Homewood High School - Homewood, AL
August 1992 to May1996
References furnished upon request.
Contact this candidate