Customer Service Medical
Resume:
Kristy K. Mollena
CURRENT ADDRESS
Gresham, OR 97080
Phone: 808-***-****
Email: acd471@r.postjobfree.com
EDUCATION
Oregon State University (OSU)
Bachelor of Science in Psychology
WORK EXPERIENCE
• CODA Substance Abuse and Drug Addiction and Mental Health Treatment:
Residential Counselor Mental Health –April 2014- present
Supervisor: Rachel Broesmer
o Supervise adult individuals with severe and persistent mental health issues
as well as addiction.
o Track residents whereabouts and make sure each individual is accounted
for at all times
o Encourage residents to attend all treatment and group counseling sessions
o Prompt clients to be an active member within the community guide
resident’s daily life activities (hygiene, nutrition, grooming, etc.)
o Management of money, medication, transportation and recreation.
o Assist with random room checks and UA sample collection.
o Document resident progress within EMR (Electronic Medical Record)
database.
• Northwest Behavioral Health Services: Adolescent Counselor- January 2014-present
Supervisor Assistant: Candice Waddle
o Supervise youths between the ages of 12-17 with behavioral and mental
disorders.
o Auditing charts, sorting, paperwork
o Monitor the halls, encourage kids to participate in morning activities (yoga
and meditation), encourage bathes regularly for personal hygiene
cleanliness
o Document youths activities, document every 15 minutes youths that are at
risk of harming themselves or others.
o Assist in intake searches and collection of UA samples
• Central Bark Doggy Daycare and Boarding- September 2012 –present
Central Bark Owner: Ben Jelline
o Engage dogs in stimulating physical activities of playing and running as
well as socializing appropriately with other dogs
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Kristy K. Mollena
o Manage and supervise large amounts of dogs at one time (10-40)
o Clean boarding kennels 13 units
o Sanitize and disinfect play areas, toys, bowls, trash cans, mops and
spa/grooming area during after hours
o Feed boarding dogs with correct amounts, give medications, walk dogs
o Perform dog baths
o Answer incoming phone calls and communicate messages effectively to
managers and groomer
• Regent Court Memory Care Center: Medication Administrator- February 2012-
September 2012
RN, Health Services Director: Erin McDonald
o Administer medication to 30-40 resident’s at a time (routine and narcotic
medications)
o Effectively communicate to facility RN, MD, EMS, hospice, management
administrators, residents, resident’s families and care staff verbally and
written
o Answer incoming phone calls or perform outgoing phone calls to families,
appointed guardians, pharmacies and appropriate medical professionals
o Supervise resident aide staff with/without management
o Worked with facility systems: Almsa, Silverchair, and MAR
o Process medical orders in the MAR system (new or discontinued
medications, diet changes, etc.)
o Operate fax machine to pharmacy, labs and medical professionals on
resident’s status, updates or needed medications
o Process event reports, incident reports, physical and behavior changes of
residents through computer system
o Disciplined in following state and facility procedures on elopement or
death of a resident
o Perform treatments/dressing such as bandaging skin tears or wounds
through specific procedures.
• Reagent Court Memory Care Center: Resident Aide- August 2011- September 2012
Health Services Support: Wendee Will
o Assist elderly residents with everyday activities (showers, peri care
feeding, walking, memory activities)
o Communicate with residents, family members and other staff constantly
o Caring for 1-16 residents at one time
o Interact the residents with one another through group activities such as
baking, word games, ping pong, bowling, etc.)
o Encourage a sense of independence within each resident
o Encourage residents to keep good oral and facial hygiene
o Trained in resident transfer with a gait belt and lift hoyers
o Able to change residents urinary catheter bag
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Kristy K. Mollena
• Reagent Court Memory Care Center: Kitchen Help/ Dishwasher- June 2010- September
2012
Dining Service Director: Andrew Rabago
o Provide help to cook when prepping for meals
o Multi-task on a variety of responsibilities at one time swiftly and with
caution
o Serve out meals to around 30-40 residents
o Wash the used/dirty dishes of 30-40 residents within an hour
o Stock the selves and cabinets in the four outside kitchens
o Clean the kitchen thoroughly: sweep, mop, bleach counter tops, wash
equipment, put dishes / utensils away, wipe down dishwasher and take
trash and recyclables out
• Intercultural Student Services: Oregon State University Student Worker Assistant-
2009-2010 academic school year
Supervisor: Maleah Harris
o Provided customer service and office assistance to staff, students, and
general public.
o Greeted people that entered the office with a smile
o Operated technical support to students, staff and guests with Microsoft
office software, Adobe files, fax machine and copier
o Answered and forwarded phone calls in a professional manner
o Scheduled appointments
o Processes incoming and outgoing mail through US postal services as well
as UPS
VOLUNTEER WORK
• Center Against Rape & Domestic Violence 2012-2013
o Advocacy help, answer hotline, clerical and receptionist work
• Ho’ala Hou: Substance Abuse Behavior Modification 2009
DarLynne K. Kaahanui
o Cleaning, painting, assist in transporting products, conversed with the adolescence
within the program, educate public on effects of substance abuse through public
events
• Corvallis Homeless Shelter 2007-2010
o cleaning, cooking, serving and conversing with the people who come in
• USDA Rural Development 2004-2011
Irene Lam
o Processed business reports, essays and transferring business files to computer
data bases, type 50 wpm, proficient in Microsoft Word, Excel, Powerpoint,
outlook, the Internet and email
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Kristy K. Mollena
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