Sales Engineer
Resume:
Paul Dhillon
** ****** ********, ********, ******* L6W 4J7
905-***-**** 416-***-**** *********@*****.***
PROFILE
Professional Services Consultant with strong technical, business and entrepreneurial skills complimented with drive
and vision. Strategic and analytic thinker who understands key company growth drivers, backed by an exceptional
track record of building and launching new programs and services. Skilled at translating complex concepts and
present the business value to customers.
AREAS OF EXPERTISE
Extensive experience in all phases of sales development, from prospecting to proposal development,
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product demos, RFPs, negotiation, closing deals and account management.
Strength in building customer relationships and exceeding customer expectations.
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Excellent communication, organization, presentation, consulting, documentation, business requirements,
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business process design, troubleshooting, project and time management skills.
Expert knowledge in various technologies such as VoIP, Unified Communications, Telephony, Signaling
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Protocols (CCS7, PRI, SIP, H.323 etc.), Wireless Mobility, VMware, IP Networking, MPLS, ACD and Contact
Center applications, Video Conferencing, AIN, Centrex, Cloud Computing, SaaS, and IP PBX (Nortel BCM,
Cisco Call Manager, Avaya IP Office, Mitel MCD 3300 and 5000 Communication Platform).
Networking experience in designing, installation, administrating and troubleshooting LAN, WAN, Cisco Router &
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Switches, Windows PC, Windows Server 2003/2008/2012.
PROFESSIONAL EXPERIENCE
IPLAN NETWORKS 2013 to Present
Sales Engineer
Provided pre and post sales support to win new business and retain existing customer base.
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Delivered solutions to customers meeting their technical and business requirements.
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Obtained Avaya Professional Sales Specialist (APSS) certification and became an authorized Avaya partner
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enabling Iplan Networks to sell Avaya IP office, video conferencing, contact center and networking solutions to
clients.
MITEL NETWORKS 2010 – 2012
Sales Engineer
Provided expert level assistance to the sales teams and authorized channel partners in order to win new
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business and grow Mitel's market share for virtual and IP enabled communications solutions.
Increased awareness and credibility of Mitel as a viable business communications provider by providing
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demonstrations and webinars on the Mitel product portfolio which included MCD 3300 and 5000 unified
communication platform, contact center solutions and applications, video conferencing and collaboration,
mobility and virtualization. This led to profitable relationship with customer and increased revenue for Mitel.
Demonstrated the advantages of the virtualized unified communication solution with integrated applications
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in the data center to win new business and generate revenue for Mitel.
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PAUL DHILLON
Upgraded and maintained the Mississauga showcase for demonstrating the Mitel products and services.
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MTS ALLSTREAM 2010
SENIOR BUSINESS CONSULTANT
Developed business case to obtain project justification from senior management and successfully managed the
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delivery of seven projects within scope, budget and time.
Successfully completed the implementation of the Resolve automation control system to auto route and auto
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close Managed Network Services (MNS) trouble tickets without human intervention which led to annual
saving of $480K.
Managed the successful launch of the IP Trunking project to provide IP connectivity to Allstream’s high
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performance network. The estimated annual customer saving was 40% on equipment, long distance
charges and network operations.
ROGERS COMMUNICATIONS INC 2005 – 2009
BUSINESS DESIGN CONSULTANT/MANAGER
Managed multiple projects from the concept to implementation stage. Successfully developed integrated
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business processes for new customer implementations such as LCBO, OLGC, RBC, York Region District
School Board, resulting in revenue growth and enhancing customer experience.
Managed the program for introducing the automated flow through Order Entry/Management system to
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provide business customers with ADSL, Cable, Wireless broadband, and MPLS access products. Major
components of the program included network build, application development, business processes
development, user acceptance testing, training development, alpha and beta testing. This application
provided better pricing, higher product margins and improved control over meeting and managing service
order intervals.
Managed a team of 6 Team Managers and 20 Technical Support Representatives (TSRs) in National
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Technical Service Delivery (NTSD) call center to enhance the overall Rogers Home Phone (RHP) service
availability and reliability. This improvement initiative involved development of new processes, guiding,
mentoring and training the team across two call centers to drive reduction in operational costs, reduce
customer base calling and avoid repeat calls for RHP service over the cable network. This led to an
estimated annual savings of $1.6M.
Developed and maintained all project documentation such as project plan, issue and action logs, risk
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management, communication plan, status reports, post implementation reviews, business case, product scope,
business requirements etc. Used the DMAIC methodology of Six Sigma for projects. Successfully delivered on six
major projects in 2009.
TELUS 2001 – 2004
CUSTOMER SYSTEMS ENGINEERING SPECIALIST
Supported front line sales executives in conceptualizing, qualifying and positioning complex integrated technology
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solutions for business customers. Provided consulting expertise in solution creation, financial assessment and
proposal development.
Recipient of the TELUS Pace Setter Award for developing the $70M City of Toronto Voice and Data network
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Request for Proposal (RFP) based on Cisco and Nortel technologies.
Designed hybrid WAN solution for Unisys and generated $1M annual revenue for TELUS.
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Deployed AIN disaster recovery solution allowing the customer to redirect traffic in case of PRI failure, enhancing
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customer satisfaction.
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PAUL DHILLON
Successfully delivered complex national and regional customer solutions utilizing a broad range of TELUS
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products and services including internet, voice, data, contact center and wireless capabilities resulting in
increased revenues for TELUS.
NORTEL NETWORKS 1996 – 2001
PROFESSIONAL SERVICES CONSULTANT
Provided pre and post sales professional services to enterprise clients such as AT&T Canada, Metronet,
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Futureway, Optel, Telus, Bell Canada and C1 Communication to win new business and be their trusted
advisor.
Managed deployment of AT&T Canada’s AIN interconnected platform for delivery of voice services.
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Achieved substantial cost and operating efficiencies, generating $4M annual revenue for AT&T Canada.
Managed the deployment of the International Gateway Switch (DMS 300) for OTC Australia. Worked extended
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hours on site to resolve service affecting problems to successfully complete the implementation to the satisfaction
of the customer.
Worked closely with Sales and Account teams to develop leads, scope potential projects, write proposals and
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statements of work, and attend client meetings.
Established strong relationships with customers and provided the first point of contact to resolve network and
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product related issues leading to customer satisfaction and incremental revenue.
Managed the delivery of multiple projects within time, budget and scope.
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EDUCATION & PROFESSIONAL DEVELOPMENT
B.Sc. Honors, Electrical and Electronic Engineering, South Bank University, London, UK
Financial Accounting, Management Accounting, Marketing, York University
Certified in Mitel NuPoint, Mitel MCD 3300 and 5000 Communication Platform
Cisco Certified Network Associate (CCNA) course at Network Expert
TIA Certified in Convergent Network Technologies (CCNT)
Deploying QoS for Enterprise Networks, Global Knowledge
IP Certification, Global Knowledge
Mitel Sales Professional Certification
Avaya Professional Sales Specialist Certification
VMware Sales Professional Program (VSP)
VMware Technical Sales Professional Program (VTSP)
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