Medical Receptionist

Makia Moulden

**** ******* **.

Annapolis, MD. **409

***********@*****.***

410-***-****

Objective

A highly qualified, energetic medical receptionist seeking to secure a full time position that will allow me to utilize exceptional customer service to provide support to the patients and make a positive contribution to the company.

Summary of Qualifications

• 10 years experience as a medical receptionist assisting 17 physicians in a prestigious medical practice

• Operates various types of office equipment (printer, fax, copier, scanner)

• Proficient in Microsoft Word, Windows 95-2010, Internet and knowledge of Excel

• Types 30-40 wpm

• Strong written and verbal communication skills

• Proficient in EMR/EHR system management

• Proficient in CPT and ICD-9 medical coding

Work Experience

Annapolis OB/GYN

Annapolis, MD 1/04-Present

Clerical/Front Desk Receptionist

• Greets patients and performs check in and check out procedures

• Updates personal and financial info into appropriate software

• Answer phones

• Schedule and log appointments

• Collects patient charges and money due on accounts, provide daily cash log

• Prepares all billing in computerized system for processing claims

• Maintains a clean, organized and safe front office environment for patients and visitors

• Writes referrals for mammograms, ultrasounds etc

• Performs any other duties necessary to provide efficient service to the patient.

• Follows all HIPAA compliance standards

NCO Financial Systems

Baltimore, MD 10/00-8/03

Office Assistant

• Assorted and distributed mail

• Managed a multi-line switchboard

• Maintained several client records providing client assistance over the phone

• Received incoming faxes from clients, distributed information to the appropriate collector.

Sunrise Assisted Living

Severna Park, MD 9/99-6/00

Care Manger

• Provided hands on care to patients

• Performed moderately complex duties such as bathing, grooming, assisting to the bathroom, mobility and feeding

• Observed any abnormal changes or patterns with patients physical, mental and emotional condition to provide documentation to the RN.

Education and Training

Annapolis Senior High School 9/89-6/93

Steiner Baltimore School of Massage and Esthetics 3/13-3/14

Currently pursuing licensing in Esthetics

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