Customer Service Data Entry

Dorlisa M. Robinson

*** *. ****** **

Columbus Oh. 43219

614-***-**** Home 614-***-**** Cell

E-Mail: ***************@*****.***

Professional Objective

Position in which my area of expertise will enhance the Delivery services,

with the opportunity to grow within the company.

Qualifications:

Excellent organizational skills, dedicated with a positive attitude. Efficient with Microsoft and Excel programs.

Proficient with data entry, personal computers, word processing, database, spreadsheets and the use of office

equipment. The ability to manage multiple assignments with efficiency. Skilled in written, oral and

interpersonal communication. Capable of communicating with people of different backgrounds. Adaptable, able

to learn quickly, self-disciplined and self motivated.

Certifications / Licensure:

CPR

First Aide

Radiology License

Education:

Everest Institute, Gahanna, OH

Dental Assisting Diploma

February 2011

Experience:

4/2012 to Present; Maryhaven Engagement Center

Data Entry/Assistant

Responsible for answering multi-lined phones

Responsible for assisting clinical supervisor

Responsible for massive data entry

Responsible for coordinating supervisors schedule

Responsible for coordinating staff schedule

Responsible for recording all resident information

Responsible for monthly financial reports

Responsible for maintaining a 95% and up quality assurance rating

3/2011 to 5/2012; A1 Nursing Inc.

Home Health Aide

Responsible for taking care of an 11yr old boy with cerebal palsy

Responsible for administering meds, and feedings thru feeding tube

Responsible for light housekeeping

Responsible for ordering of meds and food

9/2010 to 3/2011; Sedalia Dental, Columbus, OH

Dental Assistant

Externship

Responsible for working chair side assisting with filings, extraction and endodontic.

Responsible for x-rays

Responsible for taking impressions

Responsible for making temporary crowns

Responsible for using alpha/numeric data entry for updating client charts

Responsible for pouring up of models and trimming

Responsible for making bleaching trays

Responsible for sterilization of instruments

9/2010 to 5/2011; Kmart Corporation, Columbus, OH

Customer Service Representative

Responsible for working the service desk

Responsible for opening and/or closing the store

Responsible for distributing money to all departments and cashiers

Responsible for collecting money from all departments

Responsible for balancing the cash drawer

Responsible for handling customer complaints

Managed associates breaks and training time

Responsible for running cash registers

Responsible for answering muti-lined phones

11/1997 to 8/2010; Ms. D’s Coiffures, Columbus, OH

Receptionist

Responsible for greeting clients

Responsible for alpha/numeric data entry

Responsible for answering multi-lined phone system

Responsible for maintaining appointment schedules for (5) cosmetologists

Responsible for keeping client information up to date

Responsible for distribution of supplies and selling merchandise

Responsible for inventory and ordering of beauty salon products

Responsible for use of general office equipment

References upon request

Contact this candidate