Manager Administrative Assistant

Pamela McNeill

Administrative Assistant/Office Manager - Marcel Watch Corp

Garfield, NJ

********@*****.*** - 973-***-****

WORK EXPERIENCE

Administrative Assistant/Office Manager

Marcel Watch Corp - Fort Lee, NJ - 2010 to Present

Handled smooth and efficient operation of office. Assisted company owner with personal finances and tax

preparation.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Attend meetings to record minutes.

• Greet visitors and determine whether they should be given access to specific individuals.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their

distribution.

• Perform general office duties, such as ordering supplies, maintaining records management database

systems, and performing basic bookkeeping work.

• File and retrieve corporate documents, records, and reports.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Make travel arrangements for executives.

Executive Assistant/Office Manager

Accurate Convertors - Passaic, NJ - 2004 to 2008

Secretary to President and Office Manager.

• Use computers for various applications, such as database management or word processing.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Create, maintain, and enter information into databases.

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or

maintaining documents, such as attendance records, correspondence, or other material.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when

equipment malfunctions.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to

their needs.

• Maintain scheduling and event calendars.

• Complete forms in accordance with company procedures.

• Schedule and confirm appointments for clients, customers, or supervisors.

• Make copies of correspondence or other printed material.

Customer Service Manager

Copy Right, Inc - Hackensack, NJ - 1996 to 1999

Oversaw 130 Copy Right Medical Records Representatives at over 50 area hospitals.

• Confer with customers by telephone or in person to provide information about products or services or obtain

details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,

as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned

adjustments.

• Solicit sales of new or additional services or products.

EDUCATION

College Preparatory in Preparatory & Business

Academy of the Sacred Heart - Hoboken, NJ

ADDITIONAL INFORMATION

COMPUTER SKILLS

MS-Office (WORD, Excel), Peachtree Accounting System

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