Security Customer Service
Resume:
Rodney K. Robinson MBA, CISSP, CCNP, CISA
Area of Expertise
Project Management, Security Awareness Training, IT Audit, Quality Assurance, Business
Continuity Planning, Security Policies/Standards, Network Security, Technical
Support/Administration, Providing guidance on information security and Risk Management
related matters.
Career
Datrose (Kodak), 10/2013 –3/ 2014
Technical Support Specialist - RTP, NC
Maintained high levels of customer satisfaction, productivity handling over 55 calls per
week and averaging 11+ calls daily quickly earning a solid reputation for resolving
complex issues and providing exceptional customer service.
Provided technical support for all Kodak installed equipment, supporting over 7000
CVS stores throughout the U.S by responding to incoming calls and assisting store
operators with technical support for remotely managed Kodak Picture Kiosks and
Kodak APEX (running Windows OS with proprietary Kodak SW) as well as a suite
of printers and scanners
Walked store operators through all aspects of the troubleshooting including but not
limited to software installation, network configuration, malfunctioning switches and
NIC cards, system disaster recovery, monitor malfunctions, and OS failure. Also
talk store operators through removing or setting up newly delivered equipment or
entire network systems
Excellent communication and diagnostic skills consistently solved problems and
quickly gained a reputation for productivity, complex problem resolution and
professionalism.
NC Department of Health and Human Resources, NCFAST - 4/2012 -9/2012
Security Officer and Business Continuity Coordinator - Raleigh, NC
• Perform Information Security Risk Assessments on existing and future infrastructure
projects for the North Carolina Families Access Services Through Technology
(NCFAST) Agile based project ie. development, testing, future releases of the Software,
architecture and infrastructure, data conversion, interfaces, etc. The virtulaized system
architecture included: IBM Power 720 servers running multiple LPARs– Oracle
backend databases – MVS – COBOL – CICS - VB, Web Based – C++- ASP – Java -
Java Script – J2EE, Data Management – Oracle.
• Reviewed all technical documentation and provided feedback to ensure security
concerns were being met as well as understanding the application and various existing
infrastructure environments.
• Planned, developed and co-authored the Business Continuity Program (COOP) for
the NCFAST organization, to ensure all essential functions would continue to be
performed in case of a disaster.
• Acted as a single point of contact for all Security related matters specific to NCFAST
ie. development, testing, future releases of the Software, architecture and infrastructure,
data conversion, interfaces, etc.
• Responsible for tier 2 support of the Curam development environment user ID
administration via a centrally managed ID and access control system
• Work with Curam Application access custodians to ensure that access to the
applications & data was appropriate and assisted in the build out of the various user
groups used through the NC Counties by the DHHS employees.
• Active participant in staff meeting and future release business meeting with the PM
office.
Central Peidmont Community College 08/2011 – 01/2012
Instructor Assistant/Lab Assistant (Information Security Systems Security
Program) – Charlotte, NC
• Worked as a teaching assistant instructor in the Information Security Systems
Security Department.
• Have experience in teaching Information Security with good teaching strategies,
classroom management and a strong commitment to student development.
• Responsible for managing the network/security lab for all students as well as helping
with the setup of virtual box for home home labs.
• Providing after class study sessions and assistance with any homework or lab
assignments.
ATR contractor for Wells Fargo 08/2010 – 12/2010
Operational Risk Consultant – Charlotte, NC
• Perform Information Security Risk Assessments on existing and future infrastructure
projects.
• Provide operational risk expertise to complex technology processes.
• Conduct control review meetings with subject matter experts and risk business
partners and provide detailed status updates of assessments.
UNISYS 11/2008 – 06/2009
Security Operations Manager – Blue Bell, PA
• Responsible for the management of 26 security professionals, in the Americas, whose
primary functions were to perform routine changes and maintain configurations of
security systems and architectures, which included but not limited to ArcSight SEIM,,
Fortinet, Checkpoint (Nokia & Crossbeam) Firewalls, Dragon and Cisco IDS and
Message Labs web and email filtering.
• Were responsible for conducting network, local and web-focused vulnerability scans
for customers as well as our internal network using Foundstone Vulnerability Scanning
tools.
• Acted as an escalation point for activities that were not resolved in a timely manner
or which needed management involvement to help bring resolution to an issue.
• Established a successful product maintenance program and lead efforts to renew
multi-vendor service contracts while saving the company over $100K in unused
support services.
• Collected metrics and produce operational activity and trending reports for senior
management to allow them to analyze the productivity of the SOC
FISERV 10/2006 – 09/2007
Information Security Analyst - Philadelphia, PA
• Oversaw all ongoing activities related to the development, implementation, and
maintenance of the organizations policies and procedures ensuring they were in
compliance with corporate and regulatory requirements.
• Responsible for coordinating and managing the efforts of the CyberTrust risk
assessments, which included a technical, procedural and physical review process.
• Planned, developed, co-authored and implemented the Regulatory and Technology
Risk Assessment Methodology, to ensure ongoing security compliance based on SOX,
HIPAA, GLBA, PCI and other relevant standards.
• Participated in all planned data center fail-over testing events. Helped report metrics
on BC/DR compliance standing. Assisted in driving business continuity concepts
across the technology organization.
• Lead the development and deployment efforts for a comprehensive multi-platform
key management solution; providing the bases for secure transmission of customer’s
electronic data.
• Developed multi-layer protection for the Linux-based encryption key management
architecture and FTP hosting servers. Ensure automatic synchronization to backup
linux key management systems for redundancy and disaster recovery.
• Reviewed user permission levels to reduce privilege creep and identify orphans on
all active systems Unix, Linux, Windows, Cisco, Mainframe, third party applications,
etc)
CITIGROUP 1997 - 10/2006
Information Security Officer - Warren, NJ (Dec 2003 – Oct 2006)
• Successfully established and managed the Information Security Officer Function
directly responsible for 88 products across Network, Voice and Multimedia
Infrastructure Engineering
• Assisted all Information Owners on the annual assessment of the business risk
associated with each Information System/product under their control and in classifying
information and assessing process criticality.
• Conduct Information Technology security audits to ensure compliance with
information security policies and standards.
• Liaise with Information Technology departments to proactively review threats and
vulnerabilities relating to information security requirements, compliance requirements,
infrastructure risks and other sources.
• Responsible for the completion of the on site Third Party Vendor Security
Assessment of MCI/USAN in Sacramento CA. This vendor managed the NIVR system
for all of Citigroup.
• Facilitated awareness and training programs developed for CTI, which included all
10 Security Domains as mentioned in the CISSP certification material.
• Analyzed technologies, recommended vendors and built products to address specific
threat vectors including but not limited to:
Disk and Data Encryption – Intrusion Detection – Anti-Malware – Perimeter
Protection – Web Filtering – Web Application Firewall – Patch Management – etc..
Network Security Operations Manager - New Castle, DE, (June 2000 - Dec2003)
• Provided operational oversight of the Information Security Operations department
with a dedicated staff of five. Interfaced with business partners to determine how the
Security Operations department could best provide services and solutions for our
customers.
• Provided technical leadership to security staff and supported their personal and
professional development. Also ensured that staff members were recognized for their
achievements, and provided my assistance where needed with their problems or issues.
• Oversaw forecasting of staffing requirements, work schedules, and equipment cost in
support of future growth. Managed inventory of technical assets valued at up to $1M
• Developed comprehensive internal Process Control Manuals and ensured their
adherence to the corporate policy and standards.
• Participated in the development and the implementation of a web-based security access
request system
Network Security Engineer - New Castle, Delaware (January 1999 - June 2000)
• Responsible for assisting in the assessment of technical project feasibility, gathering
business requirements, and executing project plans for technical security deployments.
• Installed and configured firewalls as well as provided maintenance to existing
network infrastructures. Collaborated with developers to better secure company
products and assisted network engineers in the design of LAN/WAN infrastructures
including Regional proxies, IDS, and VPN.
• Trouble-shouted and resolved problems on various applications and operating
systems using Packet analysis to monitor live traffic.
• Team Lead for an enterprise-wide SNMP based application module rollout.
Managed all phases of the project from requirements gathering through user
acceptance testing and documentation development. Presented project status in weekly
briefings to senior management.
• Participated Business Continuity Testing (COB) specific to Security Operations as
well as continually helping business related testing to ensure their applications were
available incase of a major outage.
Technical Acumen
• Cisco (Routers, Switches) BGP - OSPF – EIGRP – ARP – VTP – 802.1q –
HSRP – SNMP – 802.1x
• Cisco FW – Etherchannel – Redundant Int – Virtual FW – Failover – NAT (8.2
– 8.3) adv Inspection
• Cisco VPN – IPSEC – EasyVPN – SSL VPN – Anyconnect – DMVPN –
GETVPN - Cisco IPS7.0
• ASDM – Windows Server 2012 – MySQL - Etherreal – Wireshark - Arcsight –
Metasploit
Educational Achievements
• M.S., Business Administration (MBA) - Drexel University - 2005
• B.S., Electrical Engineering - North Carolina A & T State University – 1996
• Citigroup Certified Third Party IS Assessors
• Preparing for the Certified Ethical Hacker (CEH8.0) exam
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