Customer Service Manager
Resume:
VALERIE SOBONIAK
* * ****** ****** ***, L as Vegas, N V 89148
C ell: 7 0 2-748-0274 - v acd3ox@r.postjobfree.com
PROFESSIONAL SUMMARY
H ighly effective Account Manager bringing comprehensive background managing top accounts for a
w ide variety of companies in various industries. Coupled with a solid foundation of customer service
m anagement and a strong passion for sharing knowledge.
SKILLS
5 years as an SAP (R/3) / CRM (Customer Sales Through Service Certification
l l
S ervice Interface) peer trainer Dimensions of Professional Selling (Carew,
l
Creative instruction styles and techniques S ales Solutions Series)Certification
l
Coaching for Performance (InSideOut Situational Leadership II (InSideOut
l l
A dvantage) Certification C oaching) Certification
WORK HISTORY
Stores Buyer
02/2013 to Current
T itanium Metals Corporation – H enderson, NV
l Currently responsible for $15 million in MRO inventory
l Manage all VMI stocking programs and e -commerce procurement
l Identify, negotiate and manage MRO supplier contracts
l Attaining a 7% spend reduction for Stores inventory annually
l SAP mentor for Henderson personnel (Purchasing, Warehousing / Stores, Order Entry)
Account Manager
09/2010 to 02/2013
G rainger Industrial Supply – L as Vegas, NV
l Managed a portfolio of 46 accounts totaling $3.2 million in annual sales
l Effectively communicated MRO solutions and products for customer applications
l Partnered with manufacturer representatives to provide product and solution training
p resentations for customers
l Conducted customer business reviews to communicate the value of the products and services
( complete solution) offered
l Built and maintained customer relationships to create and maintain business growth
o pportunities
l Peer mentor, trained new account managers on SAP / CRM system to review sales and order
r eports, place and check orders and manage pipeline
Assistant Branch Manager
01/2008 to 09/2010
G rainger Industrial Supply – L as Vegas, NV
l Managed a staff of 34 customer service professionals in both a call center and counter sales
e nvironment
l Created and implemented CI programs throughout the office and warehouse for increased
productivity
l Conducted employee reviews and team member goal setting using SMART objectives
l Performed quality assurance monitoring with GROW model coaching for all customer facing and
c ustomer support team members
l Developed highly empathetic client relationships and earned a reputation for exceeding service
s tandard goals
l Ensured continual cross training throughout the branch for optimal daily service levels
Customer Service Supervisor / Safety Coordinator
11/2002 to 10/2007
S terigenics Inc. – G urnee, I L
l Oversaw inventory and office supply purchases
l Conducted facility tours and presentations for customers and regulatory officers
l Facility H/R representative responsible for employee orientations, benefits and work
c ompensation reporting
l Safety committee chairperson, responsible for five team members, accident investigations and
p lant personnel safety training
l Personally handled the largest 20 customer accounts, strong customer focus
l Initiated purchase orders using JD Edwards / Oracle (ERP)
E DUCATION
Business Communication
C oncordia University - M equon, W I
l Completed 18 credit hours
l 3.98 GPA
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