Customer Service Sales

Nicole A. Arrington

*** ******** ***. *** ** 718-***-****

New York, N.Y. 10039

******.*********@***.***

Profile

Unique ability to provide excellent and friendly service with emphasis on courtesy

and efficiency in all encounters, working well both independently and in a team

setting. Reliable, motivational, and attentive candidate with excellent learning and

retention skills. Seeking opportunity to be part of energetic and dynamic team,

who pride on making customer service a priority.

PROFESSIONAL EXPERIENCE

Payless Shoe Source, Brooklyn, NY Feb. 2014 - April

2014

Sales Associate

• Effectively greeted and assisted each customer quickly, while handling onsite

pricing, tagging and restocking merchandise in a safe and quick manner.

• Maintaining sales floor by sweeping, mopping, cleaning displays and registers,

emptying wastebaskets, and cleaning staff restroom and stockroom.

Whole Foods Market Dec. 2013 - Jan.

2013

Cashier

• Greeting and servicing over 800 customers during store grand opening in

Gowanus Brooklyn, servicing Brooklyn Borough President Marty Markowitz, in

attendance of opening ceremony.

• Knowledge of 20,000 square foot store layout, in order to assist customers in a

timely manner, even though stationed in the front of store most shifts.

Hollister March 2013 -

August 2013

Overnight Visual Associate

• Responsible for layout and restocking of selected merchandise, based on

nightly printouts and verbal direction of visual merchandising management.

• Consistently exceeded processing quota for on and off-site stockrooms. (290

items per hour)

• Stock shift lead trainee, during June 2013, requested by lead associate Isaiah

Jerome.

Gap Inc. Nov. 2012 - August

2013

Sales Associate

• Sucessfully implemented R.E.A.L selling technique during seasonal months,

November 2012 - February 2013, and was promoted to permanent part-time

employee.

• Consistently met daily quota of signing at least 2 customers up for GAP Cards

per hour during shifts.

• Exceed rate of items per customer sold using R.E.A.L selling, for Gap Kids and

Gap Baby departments.

Duane Reade August 2011 - Jan.

2012

Cashier

• Sucessfully serviced over 2,000, tourists and natives, in high volume Amtrak/

Madison Square Garden location, during peak hours of 3pm-11pm daily.

• Retained around 40 loyal customers at store location utilizing Duane Reades

mission statement to provide quick and courteous service.

EDUCATION / SKILLS

• CUNY Borough Of Manhattan Community College

-57 Credits in Study of Human Services (Social Work)

-Coursework Internships

Housing Works (1month) Brooklyn, NY

Jewish Homes Lifecare (1 month) New York, NY

United Cerebral PAlsy (1 week) New York, NY

• Familiar with Microsoft Applications:

-Windows Excel

•Proficient with MS Word, MS Powerpoint, HTML, Google Flash, IOS, All Internet

Providers, Adobe Reader and Adobe Photoshop

Contact this candidate