Manager Project
Resume:
Rodney L. Grissom
***** ******* ***** ******, ** 33928 406-***-**** *********@*****.***
SUMMARY OF QUALIFICATIONS
Results orient professional with a dedication toward customer service excellence and building relationships
Continuously seek new ways to achieve standards tasks in creative and efficient methods
26 years of experience in the communications industry
Member of the Mitchell Vocational Telecommunications Advisory board
SKILLS
Structuring, creating and maintaining new departments
Technical documentation
Excellent Customer service skills
Network troubleshooting
Self-motivated
Management skills and experience
Leadership skills
EDUCATION
Associates of Applied Science in Management 2011 – Present
National American University Sioux Falls, SD
Associates Degree in Electronics Technology 1984-1986
New England Institute West Palm Beach, FL
- Graduated with GPA of 3.95
Dean’s List
WORK EXPERIENCE
Network Engineering Manager 2013 –2014
Triangle Communications Havre, Montana
As a member of the Cooperatives' management team, evaluate, formulate and implement programs,
policies and methods that promote and facilitate the effective and efficient delivery and achievement of the
Cooperatives' missions and goals.
Communicate and interpret the Cooperatives' Mission Statements, Strategic Goals and Objectives to
establish direction and obtain understanding and commitment by the employees under his/her supervision.
Lead and supervise all personnel activities of the the Network Engineering Department. Interview, select and
coach direct reports. Monitor work quality, evaluate employee job performance and recommend
appropriate personnel action. Promote a dynamic work environment. Identify employee development
opportunities and coordinate individual and departmental training.
Act as main point of contact for communication and coordination between the Engineering Department and
other managers and departments. Perform dispute resolution between department members and
customers regarding service issues and installations.
Participate in budget preparation and administration, coordinate purchasing and documentation, and
monitor departmental expenditures. Assist in the preparation and review of unit cost submissions and
resolution of discrepancies on DOT projects.
Provide directives to the Lead Engineer & Lead CAD Engineering Technician in prioritizing the departmental
workload and scheduling of available person-hours. Work with the Lead Engineer & Lead CAD Engineering
Technician forecasting the requirements for additional staffing.
Review the functions and activities of the Engineering Department and make recommendations to the
Telephone Engineering and Operations Manager that would help the department more effectively meet its
objectives.
Ensure right of way easements for outside plant construction are obtained from all property owners where
facilities are to be placed. Coordinate with the Right-of-Way department to ensure that easement
procurement timelines are met on large exchange upgrades.
Supervise the inspection of work orders and contract construction as directed. Assist in the completion of
outside plant contracts and final documents including verifying tabulation of staking sheets with contractors.
Coordinate to make sure all intra-company staff have the necessary information needed to process and
close all construction activity into the accounting and continuing property records.
Cooperate with and provide direction and assistance to external engineers, cost consultants, and auditors as
requested.
Coordinate the preparation of various maps and schematics for plant personnel as well as various
organizational reports. Maintain proper communications with all levels of plant personnel and provide
assistance in the resolution of mapping or design issues. Ensure that all the appropriate data is being
collected and committed to record via database or electronic land base format.
Be aware of company engineering and CAD procedures and policies and notify the Telephone Engineering
and Operations Manager of any problems encountered per interactions with other company personnel.
Provide directive in developing and standardizing a record keeping database that will increase the accuracy
and augment the current NISC database by providing the correct field populations in a timely manner. Lead
activities to provide the essential linking functionality for GIS mapping capabilities.
Stay current on new devices, technologies and customer applications. Lead others in the application of new
technologies and procedures. Promote a technology rich, dynamic workplace.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or
management.
Network Engineering and Operations Manager 2012 – 2013
KPU Telecommunication Ketchikan, Alaska
Under administrative direction, manages, supervises, and coordinates the activities and operations of the
Engineering staff and the Central Office within the Telecommunications Division; provides professional
telecommunications engineering support to the Telecommunications Division; coordinates assign activities with
other divisions, departments, and outside agencies; and provides highly responsible and complex administrative
support to the Telecommunications Division Manager
Drive KPU Telecommunications engineering and operations department in all aspects of budgeting, employee
reviews, forecasting, certifications for staff, technical training for staff and management of operations unit
Assists in the acquisition of necessary rights of way easements, permits, and landowner consents in coordination
with other engineering staff
Oversees and participates in the development and administration of the Central Office’s annual budget;
participates in the forecast of funds needs for staffing, equipment, materials, and supplies; monitors and
approves expenditures; implements adjustments
Create cost accounting tool to maintain and track financial data relating to specific projects
Create internal structure to allow my department to be functional, implementing processes where require
Responsible for timely and accurate recording of activities and maintenance of appropriate files, including job
orders, work order project status, communications, IPTV, MPLS, VoIP network, Data network and as-built maps
Design MOPS, testing procedures, cutover migrations plans for Migration of internal legacy and next generation
networks
Serves as the liaison for engineering staff and the Central Office with other divisions, departments, and outside
agencies; negotiates and resolves sensitive and controversial issues
Consults with telecommunications management on projects and planning functions necessary for efficient
project development and operational needs; coordinates projects with other KPU engineers and general
government engineering efforts
Attends and participates in professional group meetings; maintains awareness of new trends and developments
in the field of telecommunications engineering; incorporates new developments as appropriate
Supervises and monitors the work of engineering consultants
Supervises, plans, and engineers projects, operations, and service jobs, including the development of detail
specifications, procedures, and drawings use in the construction of a telephone plant
Migration of the networking alarming for the network into a NOC and call center environment
Director of Network Operations 2007 – 2012
SDN Communications Sioux Falls, SD
Provide technical support to internal Engineering department and external clients. Provide pre-sales support for
Engineering and Design through customer collaboration & presentation
Drive SDN Operations department in all aspects of budgeting, employee performance reviews, forecasting,
certifications for staff, technical training for staff and management of operations unit, Maintained and operate
MPLS network, core internet backbone, operate NOC center, fiber backbone and ATM network
Created internal structure to allow my department to be functional, implementing processes where required
Created MOPS, testing procedures, cutover migrations plans for Migration of internal legacy and next
generation networks
Member of the Network Management Committee for driving new technology into our existing network
Migration of the networking alarming for the network into a NOC and call center environment
Sr. Mgr. Professional Services 2005-2007
Tekelec/Genband Plano, TX
Provide technical support to internal Engineering department and external clients. Provide pre-sales support for
Engineering and Design through customer collaboration & presentation
Drive SSG Deployment in all aspects of budgeting, employee performance reviews, forecasting and management
of business unit
Recognize industry need for Installation Services and created Professional Services offering
Created internal structure to allow my department to be functional, implementing processes where required
Created MOPS, testing procedures, cutover migrations plans for Migration of legacy networks switching,
Network analysis and troubleshooting of customer‘s next generation switching networks and database builds
Initiated customer summary documentation for detailed network analysis and planning
Roll out of VoIP services on the T6000/T7000/T9000 product line and interfacing of Legacy switching platforms
to the next generation technology
Director of Technical Services 2002-2005
Martin Group Mitchell, SD
Started Martin Group Field Services department and grew the department to revenue of $1.2 Million per year
Initiated customer summary documentation for detailed network analysis and planning
Assist GM of Engineering Group in all aspects of budgeting, recruitment of future clients, employee performance
reviews, forecasting and management of business unit
Technical support to our clients on wide variety of the following equipment, engineering department, Nortel
DMS switching product line, Siemens EWSD, Mitel GX5000, DLC equipment, Sonet fiber equipment, DACS,
Channel Banks, ATM switches, Routers, DSLAMS and Migration of legacy networks switching, fiber and data
Network analysis and troubleshooting
Created and design the current as built documentation used by our engineering department
Engineering Manager 2002-2002
McCook Telephone Salem, SD
Consulted with the GM on the technology direction of the telephone company
Network design
Managed the technical budget for the engineering department
Documented the network
Provisioning support on DMS-10, Calix DLC, AFC DLC, Fujistu Sonet Ring, Marconi ASX-1000 ATM switch,
Paradyne DSLAM’s and Misc. central office equipment
Manager of Field Services 1998 – 2002
Martin Group Mitchell, SD
Promoted from Engineering Field Technician to Manager of Field Services
Technical support to our clients on wide variety of the following equipment, Nortel DMS switching product line,
Siemens EWSD, Mitel GX5000, DLC equipment, Sonet fiber equipment, DACS, Channel Banks, ATM switches,
Routers and DSLAMS
Design MOPS for Migration of legacy networks switching, fiber and data
Migration of legacy switching networks. Cut over services. Translations for the new class 4/5 switches
Provide Technical support to the engineering department
Chief Engineer 1997 - 1998
SD Public Broadcasting Reliance, SD
Maintained and provisioned over 1000 miles of microwave links
Maintained and repaired two Harris FM transmitters and two RCA TV transmitters
Prevented maintenance schedules on the equipment in the network
Senior Project Manager 1996-1997
IDB Systems Carrollton,TX
Provide technical design and customer support to the sales and engineering departments
Interface with clients on current and future projects
Manage the project budgets, technical and logistics aspects
Provided support fellow project managers
Provided customer training on systems deployed in the field
Systems Engineer 1994 - 1996
Andrew Corp Richardson, TX
Designed satellite earth stations for video, data and voice services
Provisioning and acceptance testing on satellite earth stations
Provided customer training on systems deployed in the field
Project Manager 1990 – 1994
IDB Systems Carrollton, TX
Provide technical design and customer support to the sales and engineering departments
Interface with clients on current and future projects
Manage the project budgets, technical and logistics aspects
Provided customer training on systems deployed in the field
Field Engineer 1986 - 1990
MCL Inc. Bollingbrook, IL
Provided technical support to the company current product line
Repaired and diagnosis problems with customer equipment
Worldwide travel for repair, and troubleshooting of product line
Provide onsite customer training for equipment
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