Sales Technical Support

Colleen J. Schafer

**** ***** ****** *****, ** **036 • 716-***-**** • ******************@*****.***

Professional Work Experience

Independent Education Consultant

Gynzy and Educational Resources

August 2013 - Present

● Supports VAR channel in the acquisition of new business primarily by delivering presentations in

pre-sales situations (Lunch and Learn Program)

● Demonstrates products functionality both formally and informally at Education Technology

regional conferences and trade shows throughout North America

● Creates exemplary models of lessons correlated to Common Core and State Standards

● Reviewed teacher feedback to assist with the designing and development of interactive tools

● Consistent virtual and live communication with the Flash development team in Europe

Instructional Technology Specialist

Teq, Inc.

September 2010 - August 2013

● Designed and delivered Professional Development sessions for national, state, regional and local events.

Topics included: Differentiated Instruction, Web 2.0 Tools, Google, Edmodo, Prezi, Common Core

Standards, STEM and Interactive Technology tools (whiteboards, clickers, tablets, document cameras)

● Effectively communicated and supported customers via phone, email, webinars, LMS tools and developed

web-based tutorials using Jing and Camtasia software

● Regular collaboration with Sales team: to set-up and organize large User Conferences events, delivered

presentations in competitive situations, recommended marketing strategies, nurtured relationships with

existing customers, provided technical support and expertise, discussed the educational value of

products

Education Consultant and Training Specialist

SMART Technologies, ULC.

July 2007 - August 2010

● Supported increased rate and volume in adoptions of SMART solution by providing decision-makers and

administrators with product demonstrations, guidance with implementation and technical support

● Shared best practices while successfully delivered trainings to resellers, distributors, government/military

agencies, businesses and countless teachers across North America

● Provided feedback in the creation of training materials, including student manuals and resources

● Performed special projects/tasks and completed documentation and reports in an efficient manner

Teaching Experiences

Biology Teacher, Charter School of Applied Technologies (2006-2007)

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8th Grade Science Teacher, Cooperstown Central School District (2004-2006)

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8th Grade and Pre-Biology Teacher, Dansville Central School District (2003-2004)

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Biology and 8th Grade Science Teacher, Hornell City School District (2002-2003)

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Education

Roberts Wesleyan College, Rochester NY NYS Advanced Teaching Certification (2002)

Gannon University, Erie PA Bachelor of Science, General Science (2000)

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