Stephanie Douglas

*** ******* **** ******, ** L*T 0K7 905-***-**** acd3ip@r.postjobfree.com

Top Producing Sales, Marketing & Operations Manager

Dynamic Leadership Revenue Generation Market Expansion Bottom Line Results

15 Plus Years Of Accomplished Business Experience. Directing,

Managing, Supervising, Marketing, Business To Business (B2B), Business To

Consumer (B2C), Inside/Outside Sales, Contractors And Call Centres.

Highly Driven, Vision-Focused Team Leader. Passionate And Adaptive

Management Style. Hands On Or Off, Instilling Motivation, Obstacle Removal.

Consultative Selling Expert With Strong Background In Direct Sales And

Sales Management. Marketing, Prospecting, Negotiating, Closing And Superior

Client Relations.

Unmatched Ability To Stay Ahead Of The Curve. Strategic And Critical

Thinking, Innovative Mindset, Tactical Excellence, Analytical, Strong Awareness.

Research, Market Trends, Technology, Networking and Superior Lead Generation.

Expertise

Sales Force Management Business Development

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Strategic Market Planning Closing Strategies

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Account Development Coaching/Mentoring

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Relationship Building Lead Generation

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Professional Experience

iiHealthBrokers

HealthBrokers 01/07- Present

01/07-

National Sales Manager

National

Senior level leadership role for start-up, responsible for developing sales professionals while

pioneering modern technologically driven process to effectively transact insurance business virtually.

Recruit top-producing sales professionals, nationally from company inception. Full cycle

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recruiting.

Created and led a solution sales training model for both sales managers and brokers.

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Manage, coach and mentor staff, brokers and agents, nationally. Responsible for 20+

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employees and contractors.

Developed comprehensive sales, marketing, and business processes and materials to advance

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product, company and industry penetration.

Performed sales and training presentations with single and/or multiple audience in person as

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well as via internet-based desktop sharing webinars.

Constantly evolving methods of lead generation to maintain and increase flow of leads.

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Utilization of traditions forms such as print, referral, word of mouth as well as forward-looking

resources such as social media, networking groups and review websites.

Contributed to company Marketing; including a hand in web design, social media, networking,

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blogs and forums, testimonials and reviews.

Design Benefit Plans 08/05-01/07

Design 08/05-01/07

Regional Sales Director

Regional

Tasked with recruitment, training and ongoing management of 5 sales offices throughout region.

Travelled to a minimum of 3 locations each week with 24/7 availability.

Regularly hosted seminar style recruitment meetings as well as conducting training classes

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with 4-25 sales professionals both in person as well as desktop sharing/conference calling.

Supplied continuous coaching, resources, guidance and access to sales leads for all managers

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and brokers, aiding them in developing business, marketing and client base.

Instrumental in complete turnaround of under-performing sales team; set higher expectations,

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instituted individual accountability and provided “Lead By Example” coaching.

Managed lead generation through telemarketing, mail fliers, vender, internet and social media

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and overall marketing. Other responsibilities included motivation, escalations, reporting,

licensing, market research, organization of events, sales contests and continuous improvement

to operations.

Ajilon Professional 01/04-08/05

Account Executive/Recruiter

Account

Responsible for cultivating relationships with clients, exceeding sales quotas via business to business

(B2B) outside sales, and full cycle recruitment.

Prospect, cold call, retention; phone and face to face for the purpose of relationship-building

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sales. Advising clients on pay scale, market trends, training and employee development.

Network, market, recruit, interview, and successfully match professional candidates to client

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profiles and fulfill client orders for temporary, temporary to hire, and permanent positions.

Utilize consultative, solution based selling techniques to identify client needs and develop

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compelling proposals to help companies improve their overall hiring process.

Personally interview, select and manage candidates; working with the clients to ensure

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successful match. Perform screening, reference checks, process background checks and

process new hire contracting.

Quest Communications 05/99-01/04

Business Process Analyst / Inside Sales Representative

Observe and evaluate business Telecommunications sales call centre in an effort to improve quality

and sales practice. ~ Inbound Telecommunications call centre tasked with sales and service to

existing and new residential customers.

Met with and provided detailed reports to Senior Management, focused on improving call

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quality and increase sales.

Furnish detailed reports for all business call centres, Directors and VP of Business Sales.

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Established a call flow outline in an effort to optimize service and increase revenue.

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Exceeded monthly sales quotas with the sales of products and services with one time charges

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or recurring charges.

Daily intake of 75-100 average inbound calls. Required to maintain availability (open in queue

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time during shift) of 75%. Consistently maintained above 85%.

Utilized consultative approach to Identify sales opportunities. Cell phones, home phones (CPE),

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phone lines, packages, caller-id, call waiting, additional lines, call forwarding, internet ISP and DSL,

long distance etc.

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