Customer Service Manager

Roshanta Loftin

Assistant manager - PLS Loan Store Hatteisburg

Hattiesburg, MS

**************@*****.*** - 601-***-****

WORK EXPERIENCE

Assistant manager

PLS Loan Store Hatteisburg - May 2012 to Present

Assist the store manager in implemeting strategies to help me store goals

-Assists the store manager in recruitment of CRS's to ensure store is staffed for maximum customer service

and store efficiency.

-SUPERVISE CSR activities included but not limited to their customer service, transaction processing,

maintenance of cash drawers and cash handling procedure.

-Resolved and document customer service complaints or refer them to the store manager for resolution.

Cashier/Customer Service

Wal-Mart Supercenter - Hattiesburg, MS - August 2005 to December 2011

o Greeted customer

o Completed friendly and accurate processing of all transition

o Performed skills in selling

o Prepared register are for customer transitions

o Assist customer with return and exchange

Office Clerk

Wal-Mart Supercenter - Hattiesburg, MS - May 2007 to November 2007

o Answered phone calls for reservations

o Assist customer with checking in and out of the hotel

EDUCATION

Certificate of Proficiency

Pearl River Community College Hattiesburg - Hattiesburg, MS

2009 to Present

Diploma

Bassfield High School ' - Bassfield, MS

1992 to 1998

ADDITIONAL INFORMATION

• Able to keyboard (35-40 wpm) and use ten-key calculator

• Proficient in Microsoft Word, Excel, Access, PowerPoint, and Publisher

• Experienced in business and computerized accounting

• Possessed good written and oral communication skills

• Knowledgeable in creating documents and business letters

• Accustomed to record management

• Progressed effective social skills

• Acquainted with accounts payable, bank reconciliation, accounts receivable, and payroll

Contact this candidate