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Engineer Customer Service

Location:
New Delhi, DL, India
Posted:
May 12, 2014

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Resume:

CURRICULUM VITAE

Harvinder Kumar Mob:- +91-971*******

E-mail:- acd3ek@r.postjobfree.com

P rofessional Summa ry:-

6+ years of experience in Optical Fiber Communication Industry in DWDM,SDH,

E thernet, Microwave technologies on different Vendor equipments-Huawei,Alcatel,

Nortel, NSN

that includes providing technical supports both hardware and software,planning

network services, network optimization commissioning and Acceptance testing,

t roubleshooting typical cases, co-ordination with different customers, clients and

E ngineers.

Technical Skill:-

• K nowledge of implementation and management DWDM, PDH, SDH, Ethernet

Services.

• Good understanding of ITU-T standards for Transmission.

• Hands-on and good understanding of multiple Protection Schemes in Optical

Network,

• Hands on different Vendor N MS/EMS-Huawei T2000,Alcatel,Marconi,Nortel,NSN.

• P roviding Technical (SDH) t raining and support to O&M Engineers and

Customers and subcontractors.

Experience w ith T ransmission Equipments:-

• H uawei DWD M: - DWDM 6800

• H uawei SD H: OSN1500, OSN 2500, OSN3500,OSN7500

• Lucent: - A MS, AMU, ADMC & ADMU

• Nor tel: - T N-1C, TN-4XE, TN-16XE

• NSN: - A trica (A-2140, A-2200)

• H uawei M icrowave: - RTN 620, RTN 610, RTN 605

• E r icsson: - M icrowave and BTS

Work Experience

Senior Engineer, Colt Technology I ndia Pvt. Ltd. 06-12-

2010 to present

Currently working in Colt Technology India Pvt. L td. as Sr. Engineer posted in

Gurgaon with responsibility of planning and provisioning of new services against

customer contract that comprises of the various technologies such as DWDM,

SDH,EoSDH and MSP.

Our department is provisioned for new customer services provisioning, Up-grade

and downgrade of customer services, Migration of customer services and on-call

support to technician on site.

The job responsibility includes:-

• Bandwidth planning and provisioning for all Metro, National and In ternational

circuits on SDH, DWDM, EoSDH and EoFibre technologies on multi-vender

equipments.

• Well equipped with Alcatel, NSN(At rica) and Nortel equipments.

• Planning and provisioning of SDH and Ethernet services.

• New mux insertion and testing of customer service.

• Node In tegration, Ring Creation & Topology Creation in NMS.

• Upgradation and Downgradation of services based on requirements.

• Defining working and protection path for circuits th rough the entire Fiber

Optics r ing

• Capacity monitoring, optimization, change management and replenishment of

new capacity.

• Testing of new equipments and customer solution.

• Planning and configuring the deployment model of the solutions accepted by the

customer on various platforms over the Pan European COLT network.

• Handing in ternal / external customer request (email, Phone conversation) and

assigning priority to customer satisfaction.

• MOT culture oriented approach.

Engineer, H uawei Telecommunication Ltd. 25-06 2009 to 30-

11-2010

(Payrol on Kelly Services 25-06-2009 to 18-

07-2010)

( Contact role on H uawei 19-07-2010 to

30-11-2010)

Worked with Huawei Telecommunication L td.(Third Party) as Engineer-Optical

network posted in Bangalore with responsibility of Transmission Project

I mplementation, provisioning and Maintenance on DWDM, SDH, EoSDH and

M icrowave (SDH & PDH) technologies.

The job responsibility includes

• DWDM, SDH, Ethernet, Microwave equipments implementation, configuration,

a larm understanding and maintenance.

• Worked on different DWDM node.

• Responsible to add new lambda in existing DWDM network.

• Node In tegration, Ring Creation & Topology Creation in NMS.

• Mul ti vendor integration, t roubleshooting and Commissioning.

• Defining working and protection path for circuits th rough the entire Fiber Optics

r ing.

• Worked with NOC team for different service providers and provided them on job

t raining on Huawei SNMS Software and different equipments.

• Planning for STM Ring in case of Bandwidth Choke.STM1 to STM4 upgradation,

STM4 to STM16 up gradation, STM16 to STM64 up gradation, STM1/4 t raffic

m igrations.

• Worked on different Protection scheme (SNCP, MSP and ASON).

• Hardware and software up gradation in SDH and Microwave Network.

• In tegration and commissioning of HUAWEI BSC and BTS in different

configurations and Migrate site from one port to other port.

• Leading the team to achieve the target with in time at minimum cost.

• Co-ordination with subcon for Installation Troubleshooting and Commissioning

• Given Transmission technical product t raining to Engineer, Customer and

subcons.

_

E ngineer, Skytel Telecom (P) Ltd 08-

2007 to 04-2009

Worked with Skytel Telecom (P) L td. as Engineer posted in Maharashtra and

worked on Maharashtra, Madhya Pradesh & Gujarat with responsibility of P roject

I mplementation of Microwave and BTS GSM (IDEA Network).

The job responsibility includes

• In tegration and commissioning of ERICSSON BTS (Indoor and Outdoor 2202,

2204, 2964 and 2954) in different configurations.

• Handling installation and commissioning ERICSSON M ICROWAVE for IDEA

GSM.

• Handling SWAPPING of BTS sites.

• Handling outdoor and indoor installation of telecom equipments in terms of

RF feeder cables, IF cables, GSM and MW ANTENNAS.

• Supervised of BATTERY BAN KS, SMPS, DG and PIU installation and

commissioning work.

• VSWR test of GSM ANTENNAS using SITE ANAL IZER test equipment.

• I extend external alarms for DG, MA IN SUPPLY, AC, BATTERY, DOOR

OPEN, FIRE AND SMOKE H IGH ROOM TEMP, etc.

• I co-ordinate installation teams and in tegration engineers .

Education :-

• Bachelor of Technology in Electronics & Telecommunication from Rajasthan

V idyapeeth University in 2013 (Part time).

• Diploma in Electronics & Comm. Engg. from Board of Technical Education

H aryana (Mandi AdamPur).

• Mat riculation from Board of School education Haryana.

_

Certification:-

I T I L® v3 F oundation certified .

Personal Details:-

Father’s Name : Sh. Gulab Singh

Permanent Add. : H . N O. 186/12,Street no. 11, Amar

Garh

Colony, Kaithal (Haryana,India )

Date of Bir th : Nov. 22, 1987

Passport : J4683119

Mari tal Status : Single

L anguages known : English, H indi

With a natural ability to be professional, owing to a bright, cheerful personality

w ith great sense of humor, having been imbibed with high family values

i ncorporating wisdom, contentment and ethics.

Place: G urgaon H a rvinder Kumar

D ate:



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