Customer Service Sales

f rank tabor

** ****** ** ********** ** ***** home 716-***-**** cell 716-***-**** ******@**********.***

career overview

Highly enthusiastic customer service professional with10 year’s client interface experience. Enthusiastic

customer service/telesales representative with in-depth knowledge of account management and t raining

.driven customer service with proven ability to establish rapport with clients.

core strengths

Strong organizational skills Seasoned in conflict resolution

Sharp problem solver Active listening skills

E nergetic work atti tude Customer service expert

Adaptive team player Telecommunication skills

•

accomplishments

• us navy : us navy honor guard

• Verizon wireless outstanding service award

• Bank of America bronze global service award

•

Work experience

Bank of America

• I have the general knowledge about the entire loss mitigation process to manage a large

portfolio of customers and the expertise in loan modifications specific to the investor segment

t he ability to clearly communicate the customer's current status and the steps that are required

i n order to make a Fair, Fast and Final decision Key Responsibili ties: Works in a relationship-

based environment; manages relationships within the internal department and with business

partners Manages more complex account relationships with emphasis on financial analysis and

credit action Works under the supervision of an experienced Team Manager Serves as a liaison

to administrative areas within the Bank Administers wire t ransfers, payments, deposits,

advances, etc Insure document compliance and security perfection, as well as collateral

monitoring and maintenance Implement procedures to meet production deadlines, successfully

executes service level agreements Excellent writ ten and verbal communication skills.

Dedicated customer service representative / cell phone repair technician-3

Verizon wireless / Flextronics

• Provided support to the sales team, ensuring all sales and service

objectives were met.

• Responsible for customer service in the digital equipment division, duties included answering

customer queries, problem solving and providing detailed information on new

• products.

Machin Machine operator Precision abrasives, Orchard

park

• 5+ years of experience of as a machine

operator.

• Able to do supervision.

• Able to lift minimum 25 pounds.

• Ability to meet critical deadlines.

• Having excellent training of machine

operator.

• Excellent organizational and team skills.

• Proficient with computer li terate such as

M icrosoft word, Microsoft Excel, Power

point, Internet.

• Responsible for other duties as needed

•

US Navy

• e-5 aviation ordanceman.

• Team leader,testing, t roubleshooting, complex weapons systems, on e-

a6, f-a18 aircraft.

•

E ducation

B ryant & Stratton

electronic repair

L ackawanna Sr high

H igh school diploma

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