SCCM Analyst
Resume:
Prashanth
Prahalad
E-
mail:
*********.************@*****.***
Date
of
Birth:
07-
July-
1985
Tel:
+49
15213
043156
Authorization
to
work:
Germany
(D
Visa),
India
(Resident)
Language
Proficiency:
English,
Tamil,
Hindi,
German
Permanent
Address
Hofmarkweg
4
82008
Unterhaching,
Germany
Profile
IT
Operations
Analyst
seeking
to
provide
value
to
the
organization
(and
customers
in
turn)
by
Objective
managing
large
group
of
windows
based
machines
virtually
using
a
powerful
tool
from
Microsoft
called
“System
Centre
Configuration
Manager
(SCCM)”
Summary
Master
of
Science
(M.Sc.)
in
Information
security
group
(ISG)
at
Royal
Holloway,
University
Of
§
London,
United
Kingdom
(http://www.rhul.ac.uk).
Bachelor
of
Engineering
(B.E)
in
Information
Science
from
S.J.C
Institute
of
Technology
(S.J.C.I.T),
§
Visvesvaraya
Technological
University,
India.
ITIL
V3
Foundation
Certified.
§
Microsoft
Certified
Technology
Specialist
(MCTS)
in
System
Center
Configuration
Manager
2012.
§
Microsoft
Certified
Technology
Specialist
(MCTS)
in
System
Center
Configuration
Manager
2007
§
R2.
Information
Security
Foundation
based
(ISFS)
on
ISO/IEC
27002
certified.
§
Microsoft
certified
professional
§
Currently
working
in
Accenture
Private
Ltd,
Bangalore,
India
as
IT
Operations
Analyst
from
OCT
§
2011
–
Till
date.
Network
Engineer
at
DATACRAFT
Asia
Private
Limited,
India
from
FEB
2010
-
AUG
2010.
§
Software
Consultant
at
Accenture
Private
Ltd,
Bangalore,
India
from
Nov
2007
–
Aug
2008.
§
Advance
experience
on
Microsoft
Windows
Architecture
(XP,
2003,
ADS),
Red
Hat
Linux,
Cisco
§
Routing
and
Switching
(CCNA).
Advance
experience
on
Microsoft
and
other
tools:
SCCM
2007,
2012,
SCOM,
Orchestrator
2012
§
R2,
Intigua,
SCUP,
Hyper
V,
Citrix
and
VMware.
In
depth
knowledge
of
information
security
best
practices
and
standards,
(ISO
27001,
BS
17799,
§
IS0
27002,
NIST
Risk
Management
Guide
&
PCI
DSS
V2.0),
Risk
assessment,
Audit,
Identity
management,
Firewalls
and
compliance
activities
promoting
business
objectives.
2
Attended
(ISC) CISSP
boot
camp
training
course
at
Royal
Holloway,
University
of
London.
§
Proficient
or
familiar
with
a
vast
array
of
Security
tools:-
ISO
27001
frameworks,
PCI
DSS
Version
§
2.0,
Risk
Management
Tools
(CRAMM),
STREAM,
CrypTool-
1.4.30,
Nmap,
Metasploit,
Nessus,
McAfee/Norton
Virus
Protection
Utilities,
Microsoft
Office
Package.
*********.************@*****.***
Key
Skills
Security
Technologies
Operating
Systems
Hardware,
Networking
Programming
Unix:
Solaris
Basic
Hardware,
C,
C++,
Java
Cryptography
§ § §
§
Linux:
Redhat,
Assembling/Dis-
Perl
§ § §
IDS/IPS
§
Ubuntu,
Backtrack4
assembling
PHP
§
Network
§
Microsoft-
Windows:
Operating
system
§ §
security
HTML
§
95/98/7/8/NT/2000/ Installation
2003/2007/2008/200
Computer
§
SQL.
§
Troubleshooting,
§
8
R2/2012.
security
PowerShell
§
Networking
(N+)
and
§
Security
risk
§
Management
VB
Scripting
§
CCNA
§
Penetration
§
testing
Digital
forensics
§
Standards
§
Education
M.Sc.
-
Information
Security
Group
Royal
Holloway,
University
of
London
B.E.
-
Information
Science
Engineering
Sri
Jagadguru
Chandrasekaranathaswamiji
Institute
of
Technology
[SJCIT],
Chikkaballapur,
India.
Diploma
-
Computer
and
hardware
networking
professional
course
Jetking,
Bangalore,
India.
Secondary
School
Certificate
Sheshadripuram
High
School,
Bangalore,
India.
*********.************@*****.***
Work
Experience
Accenture
Private
Ltd,
Bangalore,
India.
( October’11
to
Present)
Role:
IT
Operations
Analyst
Tools:
SCCM
2007,
SCCM
2012,
Orchestrator
2012
R2
and
Intigua.
Environment:
Windows
Server
2003,
2008,
2008
R2
and
2012.
Responsibilities:
H andl ing
SCCM
Client
installations,
u n -
installations.
§
R emediation
of
SCCM
client
agent.
§
M aintaining
SCC M
reporting
console
and
monitoring
the
console
reflections.
§
K nowledge
on
Mixed
mode
and
Native
Mode
Client
Configuration .
§
U sing
SCCM
Scan
tool
to
identify
the
health
of
the
c lient
and
to
ensure
the
100%
client
compliance.
§
S ecurity
updates/ Security
Patch
deployment
through
SCCM.
§
R eport
generation
using
SQL
/MySQL
and
to
resolve
issues
based
on
reports.
§
S CCM
Log
file s
auditing
and
Softwa re
distribution.
§
A sset
intelligence
and
Hardware
inventory
through
SCCM.
§
S oftware
reports
generation
through
SCCM
Console.
§
P erforming
Up
gradation
tasks
in
the
location.
§
C onfiguring
and
d eploying
software ’s /packages
to
remote
machines.
§
W orking
towards
Non -
Compliance
SCCM
machines.
§
I n
depth
knowledge
of
how
collection s
have
been
created
in
console
for
the
location.
§
H ands
on
experience
on
BMC
remedy
incidents
related
to
SCCM
client
and
infrastructure
issues.
§
Maintaining
Location
Patch
Compliance
95%
or
above.
§
Designing
and
managing
the
infrastructure.
§
Operating
System
Deployment
(OSD).
§
Remediate
client
server
issues
related
to
WSUS
scan.
§
Active
directory
Administration.
§
Environment:
Windows
7
and
8.
Responsibilities:
§ Desired
configuration
Manager
(DCM).
§ Software
updates
deployment
for
all
Managed
PC
7
(Windows
7)
machines.
§ Software
metering,
Report
generation
using
SQL/MySQL
and
to
resolve
issues
based
on
reports.
§ Configuring
and
deploying
software
packages
/
Software
distribution
through
SCCM.
§ Designing
and
managing
the
infrastructure.
§ Operating
system
Deployment
(OSD).
§ Active
directory
Administration
Sequel
Mynd
Solutions
( February’10
to
August'10)
Client:
Datacraft
Asia
Private
Ltd,
India.
R ole:
Network
Engineer
( Project
Trainee)
Responsibilities:
Provide
Uptime
Services
through
Incident
Management
to
Over
4000
Clients
in
more
than
15
Countries
across
the
§
Globe.
End-
to-
End
management
of
all
Incidents,
Changes,
Service
Requests
under
Security,
Storage,
Wireless,
LAN/
WAN
§
*********.************@*****.***
Services.
Managing
Global
Incident
&
Change
Requests
for
Client
Networks
&
Organization’s
Processes
&
Procedures.
§
Investigating,
following
up
Incident
&
Change
Tickets
towards
the
Business
Operations.
§
Raising
change
requests
on
behalf
of
In-
country
managers,
Coordinating
with
CAB
team
and
document
controls.
§
Prioritizing
Incidents
&
Changes,
Coordinating
with
Escalation
Management
and
Problem
Management
Team.
§
Day
to
Day
hands
on
experience
on
IT
service
management
tools
such
as
NG-
ITSM,
Siebel,
Clarify,
Remedy
and
§
RFC’s.
Restore
All
Incidents
as
per
client’s
SLA.
§
Tracking
&
Preparing
Service
Level
Reports.
§
Conducting
Knowledge
Sharing
Session
during
Team
Meetings
for
Team
Members.
§
Resource
Square
Solutions
Private
Limited
(November’07
to
August’08)
Client:
Accenture
Private
Ltd,
Bangalore,
India.
Role:
Software
Packager
Responsibilities:
Creating
and
configuring
software
packages
for
delivery
to
end-
users.
§
Creating
packages
(.MSI
&.
MST)
using
Install
Shield
Admin
Studio
based
on
requirements.
§
Testing
and
Troubleshooting
of
various
.MSI
applications.
§
Packaging
files
using
the
tool
called
Re-
packager.
§
Usage
of
third
party
tools
like
Install
rite,
Picture
taker
etc.
to
observe
application
behavior.
§
Participating
in
Tech-
Review
&
Testing
the
Applications.
§
Role:
Solaris
Support
Engineer
Responsibilities:
Creating
Crontab
for
cluster
box
for
Periodical
shutdown.
§
Creating
Kerberos
account,
adding
user
to
net-
group,
and
adding
net-
group
to
rule.
§
Implementing
ACL’s
&
special
file
permissions
for
security
purpose.
§
Setting
user-
friendly
alias
for
the
new
users,
renaming
the
host
alias.
§
Creating
generic
UNIX
account,
creating
a
mirror
account
for
new
user.
§
Checking
LDAP/
Firmware
directory
for
box
owner’s
approval
for
executing
the
task.
§
Adding
new
printer
to
existing
UNIX
queue.
§
Managing
NFS
in
client-
server
architecture
with
Auto
mount
feature.
§
*********.************@*****.***
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