Customer Service Sales

Veronica Sosnowski

SMB Sales Manager

Porter, IN

********@*****.*** - 773-***-****

Driven, results-oriented and multi-faceted Sales Management Professional with experience in maximizing

revenue through new business development with key level executives, partners while coaching my sales team.

WORK EXPERIENCE

SMB Sales Manager

AVEPOINT INC - Chicago, IL - 2011 to 2014

Created and fostered strategic relationships with partners to help drive new business development and

generate more

revenue.

• Evaluated and coached Team Leads and Account Executives with building strong strategic account plans

for increased revenue.

• Developed and implemented sales plans for targeted

accounts in each of the regional areas.

• Coordinated with Marketing several events focused in our

industry to drive lead generation.

• Conducted training programs to educate sales professionals regarding new product releases and to further

develop sales leadership.

SMB Account Executive

AVEPOINT INC - Chicago, IL - 2009 to 2011

Positively impacted profits by managing major key accounts and maintaining long-term professional

relationships.

• Sourced leads for new lead generation.

• Actively prospected and exceeded activity requirements of 50 dials per day.

• Prepared and deliverd sales and technical software presentation to customers via livemeeting.

• Developed partnerships with the SharePoint community consulting partners.

• Attended ongoing training for SharePoint Platform, and AvePoint's DocAve Platform.

• Provided technical advice to customers on all installation and technical requirements of software.

• Mentor new employees

• Top revenue grossing SMB rep in the Chicago office.

• Ranked 15th in the company globally in fiscal year 2010

• Ranked 8th in the company for revenue booked for small and medium sized businesses in fiscal year 2010.

Account Representative

TRIBUNE COMPANY - Chicago, IL - 2006 to 2009

Generated clients as an inside sales representative by calling on local and national businesses.

• Maintained accounts by keeping track of product balances and informing clients of new products for

recruitment advertising and branding packages.

• Attended ongoing training in Sales, Mentoring Program, and Customer Service.

• Involved in entire sales cycle, from initial contact, price negotiations, closing, and follow up.

• Maximized sales by achieving 156% of quota in 2007 and 105% in 2008.

• Awarded Sales Rookie of the year in 2007.

• Awarded Presidents Club Trip in 2007 and 2008 for my sales achievements.

• Mentored and trained new employees.

Enrollment Counselor

UNIVERSITY OF PHOENIX - Phoenix, AZ - 2005 to 2006

Called on prospective students to secure enrollments for online program.

• Performed client relationship management through extensive telephone contact. Assisted students with

applications, financial aid and online course procedures.

• Maximized student enrollments and retention rates through counseling and motivation. Selected high quality

candidates.

Inside Sales Representative - Printing Company

AMATA - Chicago, IL - 2003 to 2004

Managed business to business accounts and served as liaison between customer and production operations.

Provided customer service, resolved issues in a timely manner and dealt with escalated customers.

• Maintained emphasis on quality assurance prior to production stage in stressful and high volume work

environment.

• Developed optimal quotes for special projects.

• Selected to manage company's largest key account (The American Bar Association) due to exceptional

interpersonal communication and public relations skills.

• Met shipping deadlines through solid organizational skills.

INDIANA UNIVERSITY - Bloomington, IN - 2000 to 2004

B.A., Organizational Communication /

ADDITIONAL INFORMATION

Expertise New Business Development Customer Service

Key Account Management Problem Resolution

Client Relationship Management Quality Assurance

Marketing/Public Relations Production Operations

Motivation Database Management

• Deal effectively with diverse businesses and identify/meet special individual needs. Demonstrate strong work

ethic and commitment to quality assurance.

• Deliver service excellence and maintain customer relations. Instill customer loyalty and confidence through

persuasion in deadline oriented setting.

• Perform multiple tasks simultaneously. Detail oriented. Proficient in Windows, Word, Excel, PowerPoint and

Outlook, and Salesforce.

Contact this candidate