Training Management

Helena Froyton

Technical Writer/Instructional Designer

White Plains, NY

acd36u@r.postjobfree.com - 914-***-****

To analyze, design, develop, implement and evaluate traditional, blended and e-learning training and its

ancillary components by collaborating with Subject Matter Experts on content gathering for training projects

and computer-based training solutions with a sound instructional systems approach, ensuring that the content

is learner-centered, meaningful and effective.

WORK EXPERIENCE

Technical Writer/Instructional Designer

Siemens - Tarrytown, NY - August 2013 to March 2014

Developed Needs Assessment instrument for training request analysis and initial course decision making.

* Facilitated meetings with Subject-Matter Experts for conducting Needs Assessment and gathering training

courses' scope and content.

* Designed and developed Instructional Strategies and Storyboards for web-based and instructor-led training

courses.

* Conducted Analysis and Design phases on courses such as Quality Management System, Risk

Management, Complaint Handling and Product Development Process.

* Determined course's instructional goal, objectives, and placement of assessment questions to ensure

congruence between all sections of a course.

Instructional Designer/Computer Science Instructor

Temple Israel Center - White Plains, NY - April 2012 to August 2013

Participated in decision making face-to-face and web conference meetings with stakeholders.

* Provided and implemented recommendations and solutions to update new web site's format, content and

navigation.

* Developed learning curriculum and delivered content management system training for professional staff.

Instructional Designer/Computer Science Instructor

www.e-learningny.com - White Plains, NY - January 2010 to August 2013

White Plains, NY

* Developed beginner's Discovering the Internet online course using Articulate software authoring tool.

* Developed beginner's Discovering the Internet online content management system using Moodle.

Teacher Assistant

General Studies First Grade Class - Mamaroneck, NY - September 2007 to June 2009

Instructed and facilitated English reading, story comprehension and observe students' academic progress.

* Instructed and facilitated math concepts and provided exercises to enable students' understanding.

* Conducted dictations and story comprehension assessments to identify students' needs for instructional

opportunities.

* Observed students' development of critical thinking, problem solving and performance skills for necessary

intervention.

Instructional Designer/Computer Science Instructor

Touro College - Manhattan, NY - February 2004 to June 2007

Instructed and developed course on Fundamentals of Computers and Microcomputers Applications.

* Instructed and developed course on the Foundations of Instructional Design for teachers at graduate level.

* Initiated needs assessment and instructional analysis to identify skills and content knowledge of instruction.

* Reviewed target audience's entry behavior, prior knowledge, educational and ability levels.

* Provided direction on the flow of the instructional strategy and determining its five major components.

* Provided input on how the instructional materials should be designed and developed with ISD principles.

* Introduced the ARCS Model for the implementation of motivation strategies necessary for learning.

* Presented and discussed the Theories of Learning for identifying cognitive perspectives on learning.

Instructional Designer/Technical Writer

Rapac Network International Inc - Hackensack, NJ - May 2003 to August 2003

Temporary Contract Position

* Developed Courseware for RNI-2000 Fuel Management Operation and Reporting Software.

* Developed Systems Operations Technical Manual for RNI FuelOmatTM Management Runtime Software.

Instructional Designer

Carley Corporation - Orlando, FL - January 2002 to August 2002

Developed scenario-based e-learning courseware for the U.S. Army Signal School in Fort Gordon, GA.

* Conducted context and content analysis for the storyboard development of the WBT instructional material.

* Developed instructor and participant guides for the U.S. Department of Interior, Fish and Wildlife's

National Conservation Training Center.

Instructional Designer/Consultant

Facilitador - Orlando, FL - September 2001 to January 2002

Analyzed content and interactivity of the Sexual Harassment course for improvement and implementation.

* Facilitated in the development of the instructional analysis and guidelines of the Consultative Selling Process

Guided Discovery web-based training course for Citibank by determining optimal interactions.

* Developed Silver Hill Financial Small Balance Commercial Loans storyboards for instructional tutorials.

Instructional Designer

Anteon Corporation - Orlando, FL - February 2001 to January 2002

Developed on-line regulatory Electronic Performance Support Systems to provide on-the-job support for the

VBA.

* Facilitated discussion sessions to generate content, receive feedback and obtain SME validation.

* Conducted and developed a Usability and Validity Evaluation and Study to assess EPSS's effectiveness.

* Implemented recommendations regarding content, features, design and functionality of the EPSS.

Instructional Designer Teaching Assistantship

Florida State University - Graduate School - Tallahassee, FL - August 2000 to December 2000

Provided feedback on assignments and participated on threaded discussions with remote students using

collaborative tools on Blackboard software.

* Monitored overall remote student satisfaction and weekly performance for course evaluation and

improvement.

Instructional Designer Internship

Citibank-Latin America Training and Development Center - Fort Lauderdale, FL - May 2000 to August

2000

Gathered training course requirements from management and contractors through conference calls.

* Identified, gathered and validated content for the development of the WBT instructional strategy.

* Created web-based training course using Designer's Edge and Net Synergy to be offered globally.

Prior to Instructional Design Experience - Independent English Instructor, 9 years, Sao Paulo, Brazil and a

Teacher Assistant, 1 year, Graded School - The American School of Sao Paulo, Brazil

EDUCATION

Master's Degree in Instructional Systems

Florida State University - Tallahassee, FL

2000

SKILLS

Fluent in Portuguese, Proficient in Spanish and French

ADDITIONAL INFORMATION

*

I am a skilled Instructional Designer with experience designing, developing and facilitating web-based training

courses and Electronic Performance Support Systems in order to achieve the desired learning outcomes.

College level Instructor and Facilitator using the Blackboard e-Education Content Management System.

Master's in Instructional Systems from Florida State University. Exceptional interpersonal skills. Ability to

analyze target audience and demonstrate content in simple terms.

Areas of expertise include:

* E-Learning * Usability Testing * Kirkpatrick's Level of Evaluation

* Theories of Learning * Motivation Principles * Gagne's Events of Instruction

* ISD Principles * Instructional Strategy * All forms of Delivery Systems

SOFTWARE SKILLS *

* Visio, Authorware, FileMaker Pro 5.0, Designer's Edge - Net Synergy, Adobe Dreamweaver and Illustrator,

Blackboard and Moodle Content Management Systems, Articulate and Captivate software authoring tool and

Camtasia Studio recording and video software.

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