Customer Service Sales

cAREER oVERVIEW:

To obtain a position in the field of Law, Juvenile Justice or

Corrections to utilize developed skills and education that provides

the opportunity for advancement and growth.

Education

ITT Technical Institute Tallahassee,

FL

A.S. Criminal Justice GPA: 3.81/4.0

Dean's List 8 quarters straight

ITT Technical Institute

B.S. Business Project Management

Anticipated June 2016

CERTIFICATIONS

State of Florida Class D Security License #D1131492

Computer Skills/ Honors/Activities

. Microsoft Office, PowerPoint, Excel, Word

. The Homeless Shelter Volunteer

. Lambda Alpha Epsilon - National Criminal Justice Organization

. Graduated as Salutatorian with Highest Honor

Experience

Contemporary Service Center Tallahassee, FL

August 2011 to present

Event Staff

. Assist with logistics of the visiting coaches and teams

. Circulated among visitors, patrons, or employees to preserve order and

protect property

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises

The Shelter Tallahassee, FL March

2013 to March2014

Intake Specialist

. Provide information or refer individuals to public or private agencies

for assistance

. Submit reports and review reports or problems with superior

. Oversee activities of community services worker

. Attend community events and meetings to promote organizational goals,

donations or sponsorships

Crossmark Tallahassee, FL March

2011 to April 2013

Event Specialist

. Demonstrate products, methods, and services to persuade customers to

purchase products

. Provide product samples, coupons, informational brochures, or other

incentives to persuade people to buy products

. Sell products being promoted and keep records of sales

Palmetto Security Services Tallahassee, FL

August 2012 to February 2013

Security Officer

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises

. Write reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences

. Patrol industrial or commercial premises to prevent and detect signs

of intrusion and ensure security of doors, windows, and gates

Payless Shoe Source Quincy, FL July 2009

to September 2010

Cashier/Key Carrier

. Provided customer service by greeting and assisting customers, and

responding to customer inquiries and complaints

. Directed and supervise employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers

. Examine merchandise to ensure that it is correctly priced and

displayed and that it functions as advertised

. Verified Associates Time Sheet into Corporate Office Information

System

River Chase Quincy, FL August 2009

toSeptember2009

Central Supplies (Summer Youth Program Assignment)

. Received and counted stock items, and recorded data manually or using

computer

. Verified inventory computations by comparing them to physical counts

of stock, and investigate discrepancies or adjust errors

. Determined proper storage methods, identification, and stocked

location based on turnover, environmental factors, and physical

capabilities of facilities

. Cleaned and maintained supplies, tools, equipment, and storage areas

in order to ensure compliance with safety regulations

Pat Thomas Law Enforcement Academy Quincy, FL

February 2007to March 2007

Receptionist

. Greeted persons entering establishment, determined nature and purpose

of visit, and directed or escorted them to specific destinations

. Operated telephone switchboard to answer, screen, or forward calls,

providing information, taking messages, or scheduling appointments

. Performed administrative support tasks, such as proofreading,

transcribing handwritten information, or operating calculators or

computers to work with pay records, invoices, balance sheets, or other

documents

. Filed and maintained records

Dollar General Century, FL

April 2005to February2007

Cashier/3rd Key Holder

. Provided customer service by greeting and assisting customers, and

responding to customer inquiries and complaints

. Directed and supervised employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers

. Established or identify prices of goods, services or admission, and

tabulated bills using calculators, cash registers, or optical price

scanners

Contact this candidate