Manager Human Resources

Timothy (Mark) Jones *** Exeter Ave., Longwood, FL 32750

http://www.linkedin.com/in/timothymarkjones

acd34j@r.postjobfree.com

Professional Experience

. 14 years at the Corporate HQ level in training and development and HR

positions, utilizing classroom facilitation skills, instructional

design methodologies and adult learning theories to create and present

training materials. As a corporate level certified trainer at Darden

Restaurants and Domino's Pizza, I facilitated nearly 150 training

sessions for classes ranging in size from 3 to 40 students. This

experience ran concurrently with 16 years in publishing and graphic

design in the restaurant, food services and litigation support services

industries, primarily involved in the creation of training materials

for trainers and trainees.

. Excellent PC skills with experience using MS Word, Excel, Access,

PowerPoint, Publisher, Front Page, Expressions, Outlook, MapPoint,

Photoshop, QuarkXpress, Corel Draw, PageMaker, Acrobat Pro and

InDesign, Oracle, PeopleSoft and ADP Payroll systems.

. Currently pursuing a college degree in business administration as well

as PHR/SPHR certification.

Work History

Proposal Production Manager, Sodexo Education Services

July 2011 - August 2013

. Managed a team of 15 production coordinators who created documents for

new sales and retention efforts in the education market. We produced

over 600 sales proposals in FY2012 and nearly 1000 in FY2013.

. Responsible for the simultaneous project management workflow of

multiple multi-million dollar projects based upon given timelines,

shifting work when needed amongst available coordinators and

maintaining the master job log. Equitable distribution of job flow was

a key responsibility.

. Responsible for personnel management of production coordinators,

including interviewing and hiring, training and development,

performance reviews, disciplinary actions and conflict resolution.

Training Program Coordinator, Darden Restaurants, Inc.

July 2000 - October 2009

Provided administrative and graphic design support to various

departments within the Human Resources Division at the

headquarters for this Fortune 500 company. In addition to my

role in the editing and publishing of award-winning training

materials, I provided the following HR administrative

support:

. For six years, I reported to the Olive Garden Sr. Director of Training

and six Division Training Managers with assignments that included

facilitating training classes, tracking training effectiveness,

tracking certified trainers in 600+ restaurants, analyzing Customer

Satisfaction Survey results and reporting on trends that would improve

if enhanced or focused training sessions were developed and

implemented.

. For one year, I reported to the Smokey Bones BBQ Director of Training,

where my duties included the administration of a SCORM-compliant

electronic learning management system (eLMS), revising existing or

posting new online test modules to the eLMS, sending access credentials

to users of the eLMS, retrieving test results and recording trainees'

certifications in PeopleSoft. I also coordinated many aspects of the

manager-in-training program, from sending customized new hire packages

to training restaurants, arranging long-term (12 week) housing for

MITs, arranging travel, lodging and per-diem for MITs and training

personal.

. For two years, I reported to the LongHorn Steakhouse Sr. Director of

Training. I provided access credentials to manager candidates for

online management aptitude and profile testing like PeopleAnswers and

MAT. I worked closely with the Darden IT Department to import all

LongHorn certified trainer information into Darden's PeopleSoft payroll

system. I was responsible for many aspects of the manager-in-training

program, from sending customized new hire packages to training

restaurants, arranging long-term (12 week) housing for MITs and

arranging travel, lodging and per-diem for MITs and training personnel.

Timothy (Mark) Jones resume (cont.)

Operations Manager, The Presentation Group, Inc. 1996 -

2000

. Supervised the process of design, production and delivery of large-

format legal exhibits for trial attorneys, I interacted our sales

force, as well as attorneys and their staffs to meet their daily needs.

. In addition to being the lead graphic designer, my accountabilities

included deadline management of all design and display jobs, from

receipt through design to final large-format production and delivery or

electronic publication, as I owned the job board and directly

supervised 25 employees in the following departments: Graphic Design,

Medical Illustration, Computer Animation, Proofing, Print Production,

Inventory, Shipping & Delivery.

Inventory Control Manager, C & C Computers, Inc., and

Software City 1993 - 1996

Responsibilities included the balancing of incoming inventory

versus open purchase orders; proper pricing that reflected

competitiveness while maintaining sufficient margin; valuable

inventory serialization and security; efficient RMA handling

and timely stock rotation. Previous positions included Retail

Sales.

Franchise Group Administrator, Domino's Pizza 1987 - 1992

After receiving as General Manager several sales, service and

development awards, I served as Administrator for this nine-

store franchise group. My human resources experiences with

this company include the following duties and

accomplishments:

. Certified Training Facilitator - conducted about 65 New Employee

Orientation and Domino's Driver Safety classes, and over 30 Manager-In-

Training Core Classes in subjects ranging from finance to HR to sales.

. It was my responsibility to monitor the OJT progress of all Managers in

Training.

. I was Payroll System Administrator for 220 employees, certified in the

administration of the ADP Payroll System.

. I developed and maintained a system of personnel filing that had not

previously existed. I was responsible for all matters of record keeping

compliance regarding W-4's and I-9's, driver MVR's, vehicle

inspections, and performance reviews. Notably, I was in this position

when the federal government introduced the form I-9 into employment law

- I had to fill out I-9 forms and verify data on over 200 employees,

and dealt with the termination of 10 employees whose student visas had

expired.

. I successfully evaluated and selected a major health insurance policy

and maintained the eligibility requirements for our covered employees.

. I created and maintained the filing system needed to meet the

requirements of Workers' Compensation coverage.

General Manager, Area Operations Supervisor, Franchise Area

Consultant 1982 - 1987

Various Pizza companies in California and Oregon

. Pizza Kwik, as Area Operations Supervisor, Franchise Area Consultant,

Multi-unit Manager

. Pietro's Pizza, as Unit Manager

. Shakey's Pizza Parlor, as Area Operations Supervisor, Multi-unit

Manager

. Domino's Pizza, as Unit Manager

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