PETER S. WISE

***** ***** **** ? Shaker Heights, OH 44122

Home 216-***-**** ? Cell 216-***-****

acd33e@r.postjobfree.com

HUMAN RESOURCES & BUSINESS OPERATIONS LEADER

Business oriented executive with a consistent record of accomplishments in

Operations, Human Resources and Foundation Management. Recognized for

collaboration and creating business solutions through practical application

of HR principles and/or operation plans. Strong management, leadership,

and analytical skills with proven expertise in complex human resource

issues, developing strategic direction, recruiting and developing the best

talent, performance management, managing multiple locations, and creating

the right work environment. Demonstrated accomplishments and experience

in:

Talent Acquisition and P&L Responsibility Foundation Management

Retention

HR Policy Development Multi-Site Management Budget Management

Employee Relations Strategic Planning Cost Reduction

Succession Planning Labor Relations Process Improvement

Payroll, Compensation & Training & Development Change Management

Benefits

SHARE, Cleveland Heights, OH 2012 to Present

Share is a full-service direct marketing and consulting firm providing high

quality outbound telephone fundraising, inbound toll-free programs, and

donor/member surveys. With offices in Boston, Washington DC and Cleveland,

Share is a leading partner to top political, cause-based and publicly

supported organizations.

Human Resources Director

Responsible for hiring, training and development, compensation, benefits,

payroll, AA/EEO/compliance, workers compensation, employee relations, and

labor relations in multiple locations in 3 states. Additional

responsibilities include call center operations, accounts payable and

facilities management.

. Implemented new health benefit programs - maintaining comparable

benefits at a reduced cost.

. Implemented new performance management program for managers.

. Negotiated new labor contract; managed labor relations including

grievance process.

. Created the employee website and the new employee manual.

. Managed transition of Accounts Payable and Payroll from Boston office

to Cleveland office.

MEDIA WEBCONNECT, Solon, OH 2005 to 2011

An advertising and fulfillment company providing revenue generating

products to radio and television stations. Beginning as a start-up company

in 2005, Media WebConnect generated over $13 million in revenue in 2010.

Partner / COO

P&L responsibility for all facets of the company including Human Resources,

Website Development, Client Services, Accounting, Data and Voice

Technology, Facility Management, Customer Service, and daily production.

. Built back office functionality from ground up and managed $2.9

million operating budget.

. Expanded operation infrastructure and implemented automated processes

to accommodate client growth.

. Led recruitment / hiring process, implemented comp and benefit

programs, and managed employee relations.

. Contributed to Sales & Marketing efforts that grew revenue to $13+

million in 5 years.

. Spearheaded creation of websites (company and client) including design

and implementation.

MBNA AMERICA BANK, N.A. 1984 to 2005

The largest independent credit card issuer with over $121 billion in loans;

employing 28,000 people; an international financial services company

providing lending, deposits, and credit insurance products; and a Fortune

100 Best Companies to Work For each year since 1998. MBNA was purchased by

Bank of America in 2005.

Executive Vice President, Cleveland, OH (2000 to 2005)

Human Resources Director, Central Region, Cleveland, OH (1993 to 2005)

MBNA Foundation Director, Central Region, Cleveland, OH (1999 to 2005)

As member of regional executive team, held dual role responsibility for

Human Resources supporting 2,700+ people and for multi-million dollar

foundation giving program.

Human Resources

Responsible for hiring, training and development, compensation, benefits,

payroll, AA/EEO/compliance, workers compensation, employee relations,

health and wellness in multiple locations in 3 states. Additional

responsibilities for food services, day care, people services such as

fitness programs, company picnic, and financial advisor services. Managed

total staff of 46 and a budget of $3.7 million.

. Exceeded regional performance goals the final 10 years in cost per

hire, number of hires, and turnover.

. Developed and implemented recruiting strategies and staffing plans

that grew 2 start-up sites; one to 2,400 (Cleveland) and the other to

300 (Akron).

. Achieved zero EEOC violations in 10 years. Educated business managers

on HR polices, performance management, and compliance. Defended and

settled 100% of cases before litigation.

. Directed staff on implementing proactive strategies including

responsiveness to employee inquiries, proactive communications and

training programs, and thorough investigations. Developed HR

strategies including succession planning and employee development

supporting business objectives in achieving regional growth.

. Facilitated training of managers (mentoring program) improving

leadership effectiveness and individually coached managers on specific

situations in accordance with company's commitment to managerial

growth.

. Implemented Applicant Tracking System (ATS) and HRIS (PeopleSoft).

. Aggressively managed STD, LTD and Workers' Compensation to reduce days

lost.

. Conducted due diligence on acquisitions and assimilated acquisition of

120 people - converted employee polices, job descriptions, and

compensation; educated employees on MBNA policies and procedures.

MBNA Foundation

Directed all Foundation programs including a multi-million dollar corporate

giving program by formulating giving strategies consistent with corporate

objectives while furthering the philanthropic objectives of the Foundation.

. Oversaw the 1999 start-up of the MBNA Foundation in Cleveland -

recruited staff of 10 and developed strategic plan, daily operating

processes, and department operating budget of $750,000.

. Managed $4 million community donation program, $1 million scholarship

program and $1.8 million education grants program.

. Managed employee volunteer program. Coordinated United Way and

Foundation fundraising campaigns.

Investor Relations Manager, Newark, DE (1992 to 1993)

Responded to stockholder inquires; provided reporting to senior management,

rating agencies, and the investment community; assisted with quarterly

reports, annual report, and press releases.

Expense Reduction Manager, Strategic Planning, Newark, DE (1991 to 1992)

Identified expense reduction opportunities in all areas of the bank;

performed cost studies, workflow and automation analysis; developed

implementation plans; and assisted in the development of the five-year

strategic plan.

Quality Manager, Quality Assurance, Newark, DE (1990 to 1991)

Managed process improvement teams impacting customer service and

operations; developed the quality strategic plan.

Customer Service Department Manager, Newark, DE (1988 to 1990)

Managed a call center with 60 customer service representatives and 3

section managers and a budget of $5.5 million.

Insurance Marketing Manager, Marketing, Newark, DE (1987)

Management Trainee, Administration, Newark, DE (1986)

Collector, Loss Prevention, Newark, DE (1984 to 1985)

EDUCATION

The College of Wooster, Wooster, OH; Bachelor of Arts, 1984

The National Bankcard School, Norman, OK, 1988

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