AMANDA ABRAHAMSON

**** * ******, *******, ********** 94541

510-***-****

acd2j4@r.postjobfree.com

-Compliance and Information Systems-

Target Industry: Affordable Housing

Regulatory Compliance - Leadership and Team Building

Strategic and Tactical Planning - Staff Supervision and Development

Guidelines Implementation - Process Improvement - Client Relations Management

QUALIFICATIONS PROFILE

Detail-oriented, dynamic, and results-driven professional, with extensive years of experience in affordable housing. Demonstrated background in ensuring development and implementing policies in accordance with all federal, state, local, and regulatory standards and requirements. Equipped with a unique style of executing innovative solutions to resolve complex and challenging problems; as well as hands-on, lead-by-example technique that fosters a culture of teamwork, shared mission, and dedication to operational excellence. Recognized for consistently going the extra mile to exceed customer expectations, along with unparalleled work ethic and exceptional organizational skills in effectively managing priorities and critical projects. Energetic self-starter with the ability to work under minimum supervision while complying with the rules and regulations within a fast-paced and high-stress environment. Articulate communicator with proven written and verbal communication skills as well as keen eye for errors and inconsistencies to ensure a faultless output.

NOTABLE CAREER HIGHLIGHTS

- Successfully maintained team cohesion; conceptualized new decisions by clearly communicating assessment to all team members; and directly addressed concerns of those who disagree.

- Recognized for displaying exceptional approach in dealing with errant employees and explaining features, benefits, and technical issues using comprehensive product knowledge.

- Effectively supervised staff and played an instrumental role in the improvement of all major occupancy and physical reviews.

- Highly praised for displaying state-of-the-art ideas on every tasks performed, which impacted quality in the organization.

- Admired for delivering and serving the needs of the company; successfully managing tense situations with professionalism; and bringing order to dysfunctional systems.

PROFESSIONAL EXPERIENCE

EDEN HOUSING MANAGEMENT INC. - HAYWARD, CA (2007-2014)

Compliance Manager – Corporate Headquarters 2012-2014

Assume full accountability in disseminating pertinent information to all personnel in the central office and on-site. Develop strategic action plans, conduct extensive training sessions, and prepare monitoring sheets in order to facilitate efficient roll out and implementation of new policies and guidelines. Monitor progress of all implementations and identify notable changes through the development and management of custom worksheets and training tools. Serve as the main point of contact regarding Yardi Voyager Systems Software troubleshooting and compliance inquiries; provided support to more than 200 employees as necessary. Identify and resolve software errors in order to minimize recurrence of persisting issues. Direct all facets of HUD voucher process consisting of 30 HUD contracts with mixed subsidy types which entail monitoring the tenant certification process, ensuring accuracy of tenant certification and posting charges, processing and submitting vouchers, and incorporating all necessary changes to maintain accuracy. Drive efforts to market new developments, while maintaining strict compliance with state and federal fair housing requirements and regulatory agreements, involving price negotiation and strategic ad placement, modification, and monitoring.

- Played an instrumental role in the successful management of new developments and acquisitions; took charge in transferring baselines and files, calculating formulas using decimals and percentages, and ensuring that all requirements and regulations are consistently met.

- Generated substantial savings and improved overall efficiency through the effective renegotiation of a tenant screening contract integrated with Yardi Voyager switching.

Property Manager – Josephine Lum Lodge Apartment 2009-2012

Oversaw the entire property operation and day-to-day implementation of policies, procedures, and programs to assure a well-managed, well-maintained building within established management operating and fiscal policies, while ensuring compliance with all regulatory agencies and investors. Guaranteed consistent application of property rules and regulations, lease, and lease addenda; along with documenting and reporting all violations in the property log. Held accountability in maintaining the housing program (services and activities provided by the property) as mandated by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency. Developed and maintained relationship with all property residents, staff, vendors, and the larger community by participating in various in-and-outside activities in compliance with equal employment and equal housing opportunity requirements.

- Managed the collection of rents and other monies, and ensured that all transactions were accurately processed and encoded in YARDI computer accounting system in conformity with procedures set by Eden Housing.

- Promoted a positive working environment by ensuring that all property staff complies with all systems, procedures, timelines, and formats established by Eden Housing.

- Delivered exceptional leadership in assigning units and guaranteeing improvement on ongoing administration and maintenance in the order provided by the waiting list.

- Instituted various fool proof tools to ensure highly reliable complex property management.

Assistant Property Manager – Josephine Lum Lodge Apartment 2007-2009

Administered duly assign tasks, which included preparing schedule and checklist of maintenance and janitorial work to ensure timely completion of work. Engaged in efficiently performing applicant interviews, verifying potential resident income, and taking deposits and rents in accordance with Eden Housing’s policy. Thoroughly assessed all accomplished rental applications and leases for accuracy and completeness as well as for move-in and move-out procedures in conformance with Eden Housing’s resident selection policy.

- Provided expert oversight in directing maintenance and janitorial staff along with all vendors, contractors, and providers of service to the property to ensure completion and quality of product provided.

- Played a leadership role in conducting inspections to guarantee compliance with policies, procedures, and all maintenance requirements of Eden Housing within timeframe and property’s budgetary goals and limitations.

- Efficiently prepared and submitted a list of capital replacements, inventory of building contents, and necessary tools and equipment to the property supervisor.

- Utilized well-honed interpersonal skills in bidding out and negotiating with contract services and vendor to ensure full conformity with standards and service agreement under the direction of the property supervisor.

- Ensured compliance with regulatory and/or financial partner requirements, as well as accurate income recertification of all residents within established regulatory guidelines.

OTHER EXPERIENCE

TARGET - HAYWARD, CA

Cashier 2007–2008

FOODMAXX - SAN LEANDRO, CA

Bakery Clerk 2006–2007

CREDENTIALS

Tax Credit Specialist (TCS) License

Blended Occupancy Specialist (BOS) License

Certified Occupancy Specialist (COS) License

CTCAC Intensive and Advanced Compliance Monitoring Workshop

Change 4, TRACS 202D and EIV Security Awareness Workshop

Advanced EIV Training Updated for 4350.3 Change 4

Annual AHMA Conferences

Annual Yardi Voyager YASC conferences

Specialist in Housing Credit Management (SHCM)

Tenant Crime Prevention Training for Multi-Housing

Fred Preyer’s Seminar on Managing Multiple Priorities, Deadlines, and Projects

Fred Preyer’s Seminar on How to Communicate with Tact and Professionalism

Annual Fair Housing and Sexual Harassment Trainings

TECHNICAL ACUMEN

Property Management Software; YARDI Affordable Module

Microsoft Outlook and Excel 2003

Microsoft Office Word 2003 and 2007

Ceridian Self Service

U.S. Department of Housing and Urban Development; Enterprise Income Verification

U.S. Department of Housing and Urban Development; Pay.Gov

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