Customer Service Training

James Lambert

**** ********* **. ( Richmond, VA *3233 ( 804-***-**** ( Email:

acd2ig@r.postjobfree.com

Executive Profile

Dedicated healthcare professional with a clear understanding of

clinical protocols, data collection requirements and methodologies.

Experienced in Sleep Medicine with strong leadership and relationship-

building skills. A focused Clinical Coordinator successful in transforming

high-potential staff into outstanding leaders, vendor negotiation, lab

management and process improvement. One who remains calm and poised even in

high-pressure situations. Leverages in-depth knowledge of industry trends

and shifts to offer valuable insights on opportunities for new growth and

expansion.

Key Skills

Sleep Medicine Expert Patient Care Centered IT Management

Staff Development & Project Management Financial

Training Report & Document Administration

Policies & Procedures Preparation Teambuilding &

Conflict & Dispute Vendor Relations Supervision

Resolution Expense Reduction

Professional Experience

CLINICAL COORDINATOR

2011 - Present

Sleep Disorder Centers of Virginia, Richmond, Virginia

. Serve as liaison between company and peer organizations, communicating

various issues and troubleshooting and resolving problems.

. Support development and implementation of quality improvement functions,

ensuring compliance with strict state regulations regarding sleep

standards of care.

. Assess patient needs related to equipment and refer findings to

management for purchasing approval.

. Conduct CPAP Clinics and forward dictation to appropriate physician.

. Train staff on Centricity EMR

. Install and manage Centricity EMR

. Created documents in Centricity EMR

. Manage and supervise supervisors and day staff as well as15 night

technicians.

. Coordinate and supervise training sessions of new technology in sleep and

mask fitting workshop for technicians and new employees.

. Ensure all technicians are BLS certified, annual OSHA training, maintain

and ensure HIPPA compliance.

. Serve as first and second level in-house IT technical support.

ASSISTANT CLINICAL COORDINATOR

2009 - 2011

Sleep Disorder Centers of Virginia, Richmond, Virginia

. Served as liaison between company and peer organizations, communicating

various issues and troubleshooting and resolving problems.

. Supported development and implementation of quality improvement

functions, ensuring compliance with strict state regulations regarding

sleep standards of care.

. Assessed patient needs related to equipment and referred findings to

management for purchasing approval.

. Conducted CPAP Clinics and forward dictation to appropriate physician.

. Managed and supervised supervisors and day staff as well as 15 night

technicians.

. Coordinated and supervise training sessions of new technology in sleep

and mask fitting workshop for technicians and new employees.

. Ensured all technicians are BLS certified.

. Served as first and second level in-house IT technical support.

James Lambert

PAGE 2

CHIEF TECHNOLOGIST

2004 - 2009

Sleep Disorder Centers of Virginia, Richmond, Virginia

. Coordinator for the AWAKE meetings.

. First Level Systems Administrator.

. Supervised staff of 5 Lab Supervisors and 16 Technicians.

. Conducted follow-up Clinic visits for CPAP therapy users.

. Made recommendations to Physicians regarding treatment and care of CPAP

therapy users.

. Scored polysomnograms and MSLT's.

. Reviewed and approved data acquisition and scoring on studies and

provided feedback to technicians.

. Setup and downloaded portable sleep monitors and self-titrating CPAP

units.

. Adjusted CPAP and Bi-Level devices according to prescribed settings..

POLYSOMNOGRAPHIC TECHNOLOGIST

2002 - 2004

Sleep Disorder Centers of Virginia, Richmond, Virginia

. Coordinator for the AWAKE meetings.

. First Level Systems Administrator.

. Performed polysomnograms and multiple sleep latency studies.

. Scored polysomnograms and MSLT's.

. Reviewed and approved data acquisition and scoring on studies and

provided feedback.

. Prepared patients and instrumentation for recording Electroencephalogram

(EEG), Electrooculogram (EOG), Electromyography (EMG), airflow,

respiratory effort, diaphragmatic EMG, tracheal microphone, EKG, body

position, pulse oximetry.

. Became familiar with the indications for and usage of Continuous Positive

Airway Pressure (CPAP), Bi-Level pressure, and assisted ventilation.

. Became proficient in the application and titration of CPAP and Bi-Level

devices to treat sleep disordered breathing.

. Setup and downloaded portable sleep monitors and self-titrating CPAP

units.

. Adjusted CPAP and Bi-Level pressures according to prescribed levels.

SENIOR TRAINING SPECIALIST/INSTALLER

1998 - 2001

QS1 Data Systems, Glen Allen, Virginia

. Coordinated, organized and delivered training to new and existing

customers on QS/1 proprietary HME and pharmacy software in-house and on-

site.

. Assisted pharmacist with inventory control and management.

. Prepared training materials and users guides.

. Conducted training on Medicare CMN's.

. Familiar with ICD-9 & CPT coding.

. Prepared and conducted regional training seminars utilizing Microsoft

Power Point.

. Set-up and troubleshoot software, hardware issues in a Windows/NT

environment.

. Integrated server with new and existing networks.

. Network mapping of printers, drives, modems and other computer

peripherals.

Education

Saint Paul's College

Major: Sociology Minor: Information Systems 1983-1987

Atlanta School of Sleep Medicine

Scoring Boot Camp 2/8/03 - 2/9/03

Registered Polysomnographic Technologist (BRPT) - 10/27/2008

Registered Sleep Technologist (ABSM) - 08/15/2011

Clinical Sleep Educator Certificate Program - 5/9/2012

CPR Certified 1993 - Present

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