Customer Service Representative
Resume:
John Jensen
Jersey City, NJ ****7
**********@***.***
EXPERIENCE: Well versed in Customer Care & Service, Material Distribution/Coordination, Fleet Administration,
Expediting, Inventory Control, Production Control, Dispatching, Shipping and Account Management.
DELTA CORRUGATED - Corrugated boxes Palisades Park NJ
Shipping Expediter/Coordinator December 2012 – April 2013 *
Responsible for the smooth shipment of customer orders
Expedite production orders by coordinating orders through the Planning, Production, and Shipping Departments
to ensure that scheduled order/shipping dates are met to the best of our ability.
Assist Shipping Department with the actual shipment of material through data entry of shipping and receiving
information and arranging deliveries with customers
SHARED TECHNOLOGIES – Telecommunications Hackensack NJ
Account Manager/Customer Care May 2004 – August 2011
Responsible for the smooth transaction of customer requests for service.
Track and monitor customer requests for service to ensure that the orders are done in a correct and expedient
manner per customer needs/requirements
Answer customer service calls
Dispatch service technicians and subcontractors when necessary
Input technician time for hours of work
Handle customer complaints
Order necessary parts/material
Fleet Administrator (Shared Tech) July 1995 – May 2004
Responsible for the nationwide coordination and management of all Fleet functions for over 400 vehicles at over
40 separate company sites and was responsible for the creation and implementation of company fleet policy. Fleet
consisted of mostly vans and pick-up trucks, with three station wagons and two box trucks.
Initiate department programs
Create and maintain master vehicle list
Payment of all vehicle expenditures
Purchase equipment/supplies
Distribution of vehicle paperwork/documents
Ensure that all vehicles have up to date registrations, insurance cards, applicable tax stamps, etc
Ensure that all drivers have up to date valid drivers licenses
Assemble and maintain various required paperwork from drivers
Order and disperse fuel and maintenance credit cards
Track fuel consumption/costs and maintenance costs
Coordinate major mechanical repairs
Accident reporting/coordinate body repair work
Arrange extra rental vehicles
EZ pass distribution and tracking
Towing retrieval/vehicle transfer between sites
NYC parking ticket payment/adjudication – achieved a 90% dismissal rating
Customer Service Representative/Dispatcher (Shared Tech) November 1991 – July 1995
Answered customer service calls
Issued repair orders
Dispatched service technicians
Ordered material/parts
Imputed technician time/hours of work
Performed customer service courtesy calls
Sorted customer work orders by priority
EDUCATION: Various credit and noncredit courses
Bergen Community College
Traffic Management
Warehousing
Importing and Exporting
General Business
Accounting
Data processing
Business Math
Speech Communication
Bloomfield College
Traffic Management
Material Distribution/Warehousing
Inventory Control
Proficient in Excel, Word, Outlook
References are available upon request
Position at Delta Corrugated – Job was conditional. Dept. was restructured and job eliminated
Position at Shared Technologies – Company was bought and restructured
Note that I had 2 Temp jobs between Shared Tech and Delta that I did not add to my resume
Contact this candidate