Engineer Customer Service

Yogender Arora

H NO *N*, NIT, Faridabad-******(Delhi-NCR), Haryana, INDIA

Cellular: 981*******

E-Mail: ********.*****@****.***

~ Career Objective

o To obtain a challenging and progressive position with an organization

where the combination of my knowledge, hard work, innovative and

creative thinking will aid in the company's achievement and my growth.

~ Qualifications

o Postgraduate Diploma in Information Technology in 2011 (Symbiosis,

Pune)

o B. Sc. Electronics in 2007(DAV Centenary College, MD University).

o 3yrs Diploma in Software's from DOEACC.

o Certified in Information Technology & Ethical Hacking 2010(Ruman

Systems- Appin Technologies).

o Certified in Microsoft.Net Technology 2008(DUCAT-Noida).

o Certified in Computer Application 2002 (HARSCWITEC - Faridabad)

o Certified from Fujifilm India Pvt. Ltd. for PACS Traning (Hilton Hotel-

Janakpuri).

o Certified from FujiFilm India Pvt. Ltd. for Application Traning

(Hilton Hotel- Janakpuri).

.

~ Work Experiences

o Current Employment : With SR Biohealth Pvt. Ltd. As a "Assistant

Manager-Technical Support" based at Delhi (From March 2013 to till

date) taking care of all services of associated companies.

- Associated Company : Fresenius Kabi

Taking care of all Blood Bank Equipments (like Cell Seperator

Machine, Tube sealer's, Blood mixer's, Docking machine etc)

- Associated Company : Haier India

Taking care of all Blood Bank Refregerators & Deep Freezer's

(BBR, -40 & -86 etc)

- Associated Company : Thermo Scientific Fisher's

Taking care of all Laboratory equipments (like Centrifuges,

Microbiological Incubators, Environmental Chambers, Cold storage

i.e. freezers)

- Associated Company : Johnson's & Johnson's

Taking care of Clinical Laboratories Equipments (like Dry

Chemistry machine's which is most famous product DT 60 ).

- Associated Company : Simeon Medical

Taking care of all OT Lights (like Halogen lights, LED lights

with monitors & camera's etc)

o Previous Employment : With the Saimed Medical Systems as a Sale &

Service Engineer cum Application Specialist based at Faridabad

location (From Feb 2012 to 20th March 2013) taking care of Refurbished

GE CT's.

Job Responsibilities:

- Perform both preventative and corrective maintenance on diagnostic

imaging systems;

- Troubleshoot, analyze and repair errors on systems;

- Complete reporting on system analysis in a timely manner using web-

based tools;

- Strictly maintain Elapsed Time To Repair (ETTR) and System Uptime

standards by completing repairs immediately and efficiently;

- Collaborate with customer service and management teams to maintain

MESA's high service quality standards.

o Earlier Previous Employment : With the Konica Minolta Healthcare India

Pvt. Ltd. as a Service Engineer was based at Chandigarh (From July

2011 to Jan 2012) taking care of CR, DR and PACS Systems.

o Earlier Previous Employment : With the Fujifilm India Pvt. Ltd. as a

Traniee Engineer was based at Delhi (From Feb 2011 to June 2011)

taking care of CR, DR and PACS Systems.

o Earlier Previous Employment : With the Saimed Medical Systems (service

franchise of Fujifilm India Pvt. Ltd.) as a Service Engineer based at

Delhi (From Jan 2009 to Jan 2011)

- Complete Hardware and Application Maintenance of FUJIFILM INDIA

PVT. LTD. Various Products of CR Systems and Cameras

CAPSULA X

CAPSULA XL

CAPSULA XL II

PROFECT ONE

PROFECT CS

FCR XG5000

DRY PIX 4000

DRY PIX 7000

- Complete Installation and Maintenance of Kodak 81 Series Cameras

8100

8150

8200

8300

8500

8600

8800

8900

Software Installation, provide connectivity with the CR Systems, CT

Scanner, MRI etc, 3rd tray installation.

- Experience On Application Maintenance of MRI (Magnetic Resonance

Imaging) & CT (Computed Tomography)

(GE Medical, Siemens & Philips) with complete demonstration.

- Added Advantage : Given Application Training to the clients by

Own as an Application Specialist

- Complete Installation of Fuji PACS on the Server & Maintenance

and configuration in hospital networked systems with

demonstration.

- Demonstration of Various Features : 2D Imaging, 3D Imaging

(Simple, Targeted & Segregated), MIP, MPR Views (Sagitarial,

Coronal & Transvers Views), MPR Endoscopy

o Earlier Previous Employment : With the Fullerton India Credit Company

Limited as a Relationship Officer was based at Faridabad (February

2008 to August 2008) taking care Personal Loans, Machinery Loans, Loan

Against Property and Home Loans.

~ Certifications

o Post Graduation - PGDIT (Symbiosis, Pune)

o Bachelor Degree - B.Sc. (MDU, Rohtak)

o 'A' Level From DOEACC

o 'A' Level From JLJ Academy of Computer Technology

o .Net Technologies From DUCAT

o CEH From APPIN Technologies.

~ Skills & Other Achievements

1. IT Exposure -

MS DOS, Windows98/me/NT/XP,Vista, Windows 7, Windows 8, MS Office

(2000, XP, 2003, 2007, 2010)

Languages : FORTAN, COBOL, C, C++, .NET (C#, ASP, VB), Core JAVA

Exposures of IT Security (System Security, Servers Security), Router

Configuration

o Other Achievements -

Winner of Intra College Volleyball Try Series as a captain.

Wicket Keeper of TEAM-11 of DAV Centenary College Cricket Team.

Active member of Placement Cell Society.

I have participated in the College Dance Competition

"AROHAN" with my group "SCIENCE TECHNICAL MUNDE" representing science

department.

Got the IInd Rank in Inter Vidya Niketan School Shooting Competition

at 10+2 Level

~ Personal Profile

o Name - Yogender Arora

o D.O.B. - 16 May 1987

o Sex - Male

o Marital Status - Single

o Nationality - Indian

o Permanent Add. - H NO. 5N3, N.I.T., Near D.N. Women College,

Faridabad-121001, Haryana(INDIA)

o Contact No. - +91-981*******

o Language Known - Hindi, English, Punjabi

o Interests & Hobbies - Explore Things, Outing on Adventure's Places,

Races, Making Friends, Interacting with people

~ Declaration

o I hereby declare that the above written particulars are correct to the

best of my knowledge.

Date -

Place -

Yogender Arora

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