Quality Assurance Customer Service

Laura A. Tyner ***

Providence Road

Athens, Georgia 30606

(706) 549-

6657

Email: ********@*******.***

Employment: 2013-present Alion Science

and Technology

Contractor for U.S. Environmental Protection Agency Bogart,

GA.

Field biologist/ Field Equipment Center

Provides monthly technical reports and completes contract-required

documents to U.S. EPA, Conducts FEC activities in accordance with EPA

SOP and support ISO 17025 Field accreditation procedures, implemented

new bi-weekly inventory system at FEC by assisting development of

equipment database, Works with US EPA Branch Field Equipment Manager to

maintain functioning equipment, verification of standards, and maintain

sufficient inventory levels required for US EPA field investigations,

Knowledge of general office procedures and processes (i.e., processing

mail, managing files, and covering telephones .Ability to organize,

oversee, and control the flow of clerical administrative functions under

strict deadlines. Ability to speak clearly and tactfully in order to

interact with employees throughout the agency/organization and serve as

an office spokesperson .Ability to prepare, assemble, and edit written

materials for various purposes (e.g., responses to inquiries, reports,

and briefing materials).Knowledge of various office automation software

programs, tools and techniques. Type 60 WPM Completes accurate load outs,

decontamination of field equipment, and instrument maintenance, Operates,

calibrates and troubleshoots all field instruments housed at the FEC,

Maintains neat and orderly appearance in all locations throughout the FEC

and surrounding controlled areas, Maintains battery shed, reclaims

solvents and transports and delivers equipment as directed. Improves and

enhances FEC operations to exceed TDF requirements, recommends

improvement in inventory management, equipment modifications, and load

in/ load out efficiency. Proficient in SCRIBE, shipping samples, chain

of custody paperwork, preparing electronic data to sample custodian and

electric data deliverables; field sampling activities that includes all

instrument calibrations and field instruments i.e. data SONDES, pH

meters, turbidity meters, dissolved oxygen meters, and oxidation

reduction potential meters; multi- media sampling and soil gas, indoor

air, ambient air, sediment, soil, surface water, groundwater, pore water

and sludge. Obtains knowledge of biological/chemical/physical principles,

theories, and established methodologies.

2008-2013

Integrated Laboratory Systems, Inc.

Contractor for U.S. Environmental Protection Agency

Bogart, GA.

Field Equipment Center Logistics Supervisor

Provides monthly technical reports and completes contract-required

documents to ILS management and U.S. EPA, Conducts FEC activities in

accordance with EPA SOP and support ISO 17025 Field accreditation

procedures, implemented new bi-weekly inventory system at FEC by

assisting development of equipment database, Works with US EPA Branch

Field Equipment Manager to maintain functioning equipment, verification

of standards, and maintain sufficient inventory levels required for US

EPA field investigations, Completes accurate load outs, decontamination

of field equipment, and instrument maintenance, Operates, calibrates and

troubleshoots all field instruments housed at the FEC, Maintains neat and

orderly appearance in all locations throughout the FEC and surrounding

controlled areas, Maintains battery shed, reclaims solvents and

transports and delivers equipment as directed. Improves and enhances FEC

operations to exceed TDF requirements, recommends improvement in

inventory management, equipment modifications, and load in/ load out

efficiency. Manages one employee and monitors all timesheets and

schedules.

2006-2008 UGA Cooperative

Extension, Cartersville, GA.

Administrative/ Program Assistant Horticulture

Performed extensive research on plant diseases, pests, and plant

identification, Checked plants under microscopes for disease and pests,

handled all plant inquiries, identified plants that were brought into

office, identified diseases, answered all phone inquiries about plants,

met with general public daily to discuss plant problems, Data entry,

typing, issued reports, data entry of all 4-H participants, assisted with

students who were participating in competitions, answered phones, created

brochures and general information packets to distribute to the general

public, mailed information to local citizens, prepared material for local

expos and presentations, handled all office duties when all other

employees were away, prepared and mailed soil samples daily, accepted and

recorded money transactions for 4-H activities.

1996-2005 United Parcel Service,

UPS Atlanta, Georgia

Administrative Supervisor, Finance Division

Performed data entry daily to corporate office for financial records,

entered employee information daily as well as results for each shift,

performed necessary billing adjustments for packages by adhering to UPS

shipping standards, managed several private and corporate accounts

simultaneously, generated daily, weekly and monthly financial reports,

analyzed results of operations for substantial gains and more efficient

utilizations of resources, delegated orders and ensured staff were

properly trained and managed, trained and supervised crew of 12 auditors

on two separate shifts, coordinated weekly schedules and monitored

adherence of schedules, participated in weekly conference calls and made

necessary adjustments based on weekly results, calculated hourly payroll

and ensured production costs were efficient, monitored all timesheets and

hourly employees attendance and performance records, purged DWS files,

issued reports, monitored DWS components, communicated with two way radio

to outside monitors, implemented a new scanner program to increase

efficiency, created spreadsheets, data entry, all major office duties,

communicated with corporate management daily to report any computer

problems with system, answered customer complaints and inquiries, worked

on the line with employees performing quality assurance of packages,

worked in a warehouse environment auditing trucks and shipping

documentation, recruited new hires, performed interviews of potential new

hires, performed safety training and did weekly safety meetings with

employees to ensure all OSHA requirements were being followed.

Education 2005-2007 North Metro Technical College Degree:

Environmental Horticulture Acworth, GA

Graduated with high honors from North Metro Technical College

1999-2001 Athens Technical

College Degree: Marketing Management Athens, GA

Summary of Qualifications

Management and Supervisory experience for over 20 years,

Logistics 20 years, extensive plant knowledge, identification of diseases

and pests, data entry experience, typing 60 wpm with 97% accuracy,

training employees, general office duties, customer service, MS

programs, very office proficient, multi-tasking, communication skills,

management skills, experience with shipping documents, purchase orders,

inventory control spreadsheets, SAP, excellent written and verbal

aptitude, quality assurance, excellent team player, class C driver's

license.

Summary of Certifications

Forklift certified by National Safety Council, completed Coaching the

Lift Truck Operator 2 course

40 hour HAZWHOPER Training

First Aid/ CPR

Contact this candidate