Jessica Veitch

Billing Specialist - Earthlink Business

Phenix City, AL

acd2bk@r.postjobfree.com - 706-***-****

WORK EXPERIENCE

Billing Specialist

Earthlink Business - West Point, GA - August 2012 to Present

• Initiating billing, making changes to billing, and checking invoices for accuracy.

• Answering customer calls using a rotating call center agent (Telax) and answering basic level trouble tickets

about password resets, using the system, invoices, payments, and other various accounts questions.

• Working with other specialists to ensure that they are making valid changes.

• Ensuring all billing meets SOX Compliance rules from start to finish.

• Developing and adapting processes to ensure entire group is working quickly, accurately and efficiently.

Line Cost Auditor

Earthlink Business - Huntsville, AL - November 2006 to August 2012

• Audited cost accounting invoices, by investigating their accuracy, disputing invalid charges, and working with

vendors to reconcile accounts.

• Won major disputes in excess of one million dollars.

• Worked with provisioning and vendor management to ensure that billed charges match the order, as well as

supporting the line cost coordinator and other auditors.

Line Cost Clerk

Earthlink Business - Huntsville, AL - January 2006 to November 2006

• Organized confidential files and managed mail for auditors.

• Audited invoices with monthly charges under $15,000.

• Assisted auditors with technical problems with computer hardware and software.

• Entered data of invoice details into the system.

Department Administrative Assistant

Earthlink Business - West Point, GA - June 2005 to January 2006

• Assistant to the Sr. VP of Network Planning.

• Prioritized and scheduled appointments, maintained records, compiled weekly reports, and preformed

general data entry.

• Preformed various tasks in Excel, Word, PowerPoint, Outlook, and Visio.

EDUCATION

B.A. in Sociology, Criminal Justice Minor

Alabama A&M University Normal - Normal, AL

2007 to 2012

GROUPS

River City Soccer

January 2013 to December 2013

Coached U11, U9, and U7 soccer teams.

Smiths Station Youth Soccer

December 2013 to Present

Coaching U7 and U9 soccer

ADDITIONAL INFORMATION

Skills and Accomplishments

Proficient in Windows and Microsoft programs, including all versions of Windows, Microsoft Word, Access,

Excel, Outlook, Visio, PowerPoint, and Publisher.

Typing speed average of 71 words per minute with 1 error.

Excelled in many classes in the areas of Sociology, Criminal Justice and Psychology, graduating with a 4.0

grade point average.

Graduated Magna Cum Laude from Alabama A&M University.

Typically referred to as the “Tech Support” of my department, I am able to solve most computer problems

without the need to call anyone else.

Programmed a NCC POS-5700-R4 with no prior knowledge of a POS system, using only the owner’s manual.

I am very intelligent and have the ability to learn anything. If you give me an opportunity to work for you, I

guarantee you will not be disappointed.

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