Management Project

Nitin Lawrence

**, ****** ****, ********, *** *JR

Tel: 024**-***-*** (eve) Mobile: 075**-***-*** email:

*****.********@*****.***

PROFILE

A well organised Post Graduate and highly self motivated individual who

works comfortably in a multi-tasking and challenging environment. A result-

oriented person with energy industry experience, team building, problem

solving, Business Analytic and technical skills.

WORK EXPERIENCE

Business Analyst (Subject Matter Expert), Cooperative Energy, Warwick, Aug

2013 till date.

Role and responsibilities:

. To represent the business within one or more functional area

(Customer Journey and Industry Gas & Elec processes) and provide

expertise at all stages of project cycle in implementation of new

oracle based systems. Working within the Business Improvement Team.

. Create and own the business functional requirements, including

defining product quality and acceptance criteria.

. Represent the business through analysis and design.

. Understand capabilities and optimise business processes by influencing

design and protect requirements ensuring business objectives are met.

. Facilitate change where required to specifications, design or

documentation

. Be the primary source of high quality analysis and information for the

Energy Group in relation to own functional area.

. Fulfil cross functional activities in business transformation

including training and testing.

. Mentor and coach Energy staff as required to understand own functional

area

. Undertake knowledge transfer activities to up-skill junior members of

the operational team enabling them to become proficient in their given

functional area.

. Execute User Acceptance Testing and be first line support at go-live

for defect triage and resolution.

. Ensure all documentation, systems and records are produced and

properly filed, and date protection is maintained.

Business Analyst, PMO Office at First-Utility, Warwick, from Jan 2012 till

July 2013.

Role and responsibilities:

. Gas & electricity subject matter expert and plays a core part in the

UAT function in effective collaboration in particular with

Developers, Business Analysts, Documenters and other Testers.

. Writing test scripts, executing Test cases; contributing to progress

metrics and being cognisant of overall progress by means of operation

science methodologies.

. Be very aware of product defects: what state they are in; how old

they are; when they will be closed-out and their arrival rate.

Participate in defect analysis reviews.

. Identify opportunities to automate tests, both independently and in

collaboration with Developers.

. Carry out test analysis against Business Requirements and Change

Requests.

. Work with the Scrum Teams to ensure that all User Stories pass their

Acceptance Criteria and that associated test cases are written in

accordance with the Test Plan and Test processes.

. Acting as the central conduit between the Business, Product and

Development teams to ensure a common understanding of requirements,

priorities & solutions.

. Providing support/Knowledge and training to business areas.

. Ensure functionality delivered into UAT is fit for purpose.

. Attend regular progress meetings with the Test Team, business

readiness meetings.

Data flows Analyst, Dataflows and Read Management Department at First-

Utility, Warwick, from April 2010 to Jan 2012.

Role and responsibilities:

. Monitoring, measuring and reporting Gas/Elec operational performance

against KPIs on an accurate and timely basis.

. Mapping all the Gas processes to satisfy business and stakeholders

requirements and maintain first: utility metering Assets database.

. Data Reconciliation work in conjunction with internal & external

parties.

. Electricity and Gas Industry processes e.g. dataflows, change of

supplier, ETs, Disputed reads, read management, AQ reviews.

. Building & managing 3rd party energy industry interaction e.g.

DC/DA/MOP/MAM/MRA/Xoserve.

. Develop and closely manage interdepartmental relationships to ensure

internal service delivery & robust shared processes.

. Key role in implementation of AFMS (Automated flow management system

for First-Utility).

Gas Metering Analyst, at E.ON UK (Retail, Industrial & Commercial),

Coventry, from October 2008 to March 2010.

Role and responsibilities:

. Managing major accounts of portfolio more than 50 sites.

. Manage & liaise with Industrial & commercial customers such as

restaurant chains, universities, manufacturing plants to resolve

disputes in metering or billing services.

. Contribute to the development and implementation of robust account

management and billing systems.

. Manage and liaise with third Parties including the Meter Asset

Manager, Xoserve, Gas Transporter and Meter Reading Agency to correct

erroneous data sets and configurations enabling imbalance resolution.

. Support, manage and work on highly important reports received from

regulatory businesses to reach the targets.

. Raise and manage end to end queries and disputes with industry agents

and settlement agencies.

. Provide regular account information and updates to customers.

. Key role in implementation AMR project.

Industrial & Commercial Gas Operations Advisor (Asset, Data, Queries Team)

in National Grid Metering, Coventry, from March 2006 to September 2008.

Role and responsibilities:

. Analyse and interpret data on asset performance trends and support

the development of recommendations that maximise value from asset

base.

. Liaise with design & quotation team for customers bespoke, non-

standard or standard requirements.

. Raising site visits & liaising with engineers to get the technical

details from site and update the assets and resolve any queries.

. Working as part as a team, handling a wide range of customer queries

and business processes including arranging appointments, scheduling

work, metering technical queries, handling billing queries and

orders, all to satisfactory level.

. Investigating, taking ownership and responding to high profile

enquires and partnering with supplier management to reach a

satisfactory resolution.

. Understand and anticipate the needs of customers/ service providers.

Deal with complex issues, maximising the opportunities to deliver

service excellence and create a positive perception of the business.

EDUCATIONAL QUALIFICATION

Masters in Business and Administration in Engineering Management, Jaguar

School of Engineering, Coventry University, Coventry, U.K. Jan 2004 - July

2005.

Modules Studied:

. Lean Manufacturing Management, Project Management.

. Supply Chain Management, Manufacturing Management

. Strategic Management, Environmental and Quality Management.

. Financial Statement Analysis, Corporate Finance.

. Marketing Management, Human Resource Management.

MBA PROJECT: "Best Practice" opportunities and challenges for SME`s -

Included detailed analysis of Six Sigma, JIT, TQM & other world class

models for manufacturing industries.

Bachelor of Technology in Agricultural Engineering, Allahabad Agricultural

University, Allahabad, India, July 1999 - July 2003.

PROFFESIONAL TRAINING AND COURSES

. Desktop Management Skills, Haldwani, India, May 2001 - June 2001.

. Overhauling, maintenance and repair of diesel engines & machinery.

Hissar, India, June- 2002.

. TTI0 Training Programme in Behavioural safety Health and Environment

from National Grid Metering, Coventry, UK in May 2006.

. Business Writing Master class by Reed Training in July 2006.

. Effective Communication Course by Reed Training in Feb 2007.

. Call Handling course by National Grid Training Team in 04/06 and

07/07.

. Pursuing PRINCE2 qualification.

KEY SKILLS

. Excellent ability to work in an efficient and organized manner, with

the ability to priorities and handle multiple tasks.

. Technical and Business academic background.

. Project Management Skills, business change.

. High standard of literacy, analytical, innumeracy and working skills.

. Experience of MS outlook, Access, Office, Word, Excel, Power Point.

Strong interpersonal skills & outstanding capability of working in a

team.

. Ability to interact with authorities and other departmental

personnel, to ensure efficient cross-functional operations and

solution implementation.

. Proactive and experience of working to strict deadlines.

Contact this candidate