Customer Service Sales

John Edward Scott

***** ***** ***** *** ******, IL. 60452

Cell: 630-***-**** E-mail: ********@*****.**.**

Work Experience

June 2008-present: Fiji Audio/Visual Productions, President/Production General Manager

Responsible for all sales and marketing which were established through relationships, networking, and repeat business.

Fifty percent of our clients are repeat customers, while the other fifty percent are established via word of mouth and

print advertisements.Through this method we have been able to increase our P&L from 12,000 annually, to currently

$25,000 annually in the last five years. I managed a staff of three employees who I have trained to set up and break

down our productions along with acoustic layout. My employees are trained in audio and video mixing, along with

lighting and electrical layout's. Fiji Sound employees are also trained to interface with entertainers/musicians to

determine quality of sound, monitor traffic, safety, and crowd flow. We also coordinate with properties electrical and

building engineers, project managers, directors, event coordinators, and owner representatives. Our Clients Include:

Chicago Park District(LISC), Museum of Contemporary Art, The Chicago Jazz Institute, along with private &

Corporate events. (Annual gross revenue $75,000)

March 2006-June 2008: Law Tittle, Senior Account Representative

Responsible for 3 locations in greater Chicago area. Business development for residential escrow, closing & refinance

responsibilities. Clients included real estate attorneys, mortgage bankers, loan officers, real estate developer/owners.

Development and implementation of marketing strategies using direct presentations, state, county, township chambers

of commerce, industry event hosting and participation.Grew company’s closings from 20 per month to 120 per month

while increasing closing revenue from 50k to 200k per month and increased repeat clients from 5 major clients to 30+

.

September 2004-March 2006: First Capital Mortgage, Operations Mgr. /Loan Officer.

Started as loan officer for Beverly branch promoted to Operation Manger/Loan officer in 2002. Managed staff of nine

loan officers at Tinley Park overseeing all residential loan applications. Direct management of 3 onsite offices at

Caldwell Banker’s. Work closely with real estate brokers and appraisers Clients: Real estate attorneys, brokers,

Prudential, Caldwell Bankers. Increased Beverly branch revenue $500,000 within year. Grew Tinley Park branch

from7.5% client retention rate to 31%

August 1999-September 2004: Laurel Jaguar of Tinley Park/Patrick Jaguar

Sales was my primary function, worked in the community promoting the brand through golf courses, churches, and

other community events. I was logged as the top sales person on several occasions, I also made a point of educating

myself on customer service & care which led to more sales right in the dealership. I always stayed abreast of brand

education through company sponsored events as well as attending the Chicago auto shows as well as local auto events.

I felt that working close with new/used car management was the edge in many cases and allowed me to excel.

Customer service was the key to success in every case.

July 1998-August 1999, Jack Carl /Saul Stone Futures

Chicago Account Executive/Assistant Compliance Mgr. (Series 3 license)

Execution of financial products and the generating of new business through telemarketing and personal account

development. Researched and explained investment opportunities while matching customer interests and investment

goals with available products. As assistant compliance manager I closed sales and processed executed orders.

May 1991-July 1998, Executing broker/Operations Manager/Sales, (Series 3 license)

Floor broker, executed trades in the futures, options and most minor indexes markets. Customer included portfolio

mgrs., hedge funds, institutional traders, proprietary traders, and Illinois teachers’ pension fund. IOM & CME member

1989-1998. Previous member of Pacific stock and options exchange (PSE)

Responsible for solicitation of international clients for “port of entry “into financial markets, i.e. S&P stock index

options, Euro and other international currencies.

In addition to execution of trades I followed up on cold and warm leads; generated field appoints requiring extensive

travel, customizing proposals to clients’ needs in order to secure new accounts and business

Clearing Houses: Chase Bank, Sanwa Bank, Bear Stearns

August 1985-May1991, Morgan Stanley, Execution Clerk/Spread Booth Manager/Trade Checker

Execution clerk in the S&P 500 stock index & options. Spread trading, options and futures trading thru verbal and

hand execution, reconciliation (resolved trade discrepancies). Worked directly with institutional desk for Morgan

Stanley at Chicago mercantile Exchange

Education - DeVry University, 2009-2010/Business Administration Program,

Illinois Institute of Art/Chicago 2010-2011/Audio/Visual Production

Computer Skill: Mac, Microsoft Office, Pro Tools, Windows Vista, Linux,

A/V Consoles Venue Digital Console, Behringer X32 Producer console

.

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