Customer Service Medical Assistant

SOPHIA GAY

*** *** ****** ● Lake Park, Florida **403 ● 561-***-**** ● ********@***.***

EDUCATION

Everest Online: January 2014-Present

West Palm Beach, Florida

Associate: Paralegal

Florida Career College: July 2008

West Palm Beach, Florida

Associate: Medical Assistant

EMPLOYMENT HISTORY

Service Coordinator, Braman Motorcars, West Palm Beach, FL

June 2013 – Present

• Performs other administrative duties, as assigned.

• Answers, transfers, and provides information to incoming calls.

• Provides guests with vehicle status information when needed.

• Communicates with callers in a professional, friendly, and efficient manner

Front Desk Agent, Fontainebleau Resort, Miami Beach, FL

May 2012 – January 2013

• Responsible for effectively and efficiently checking in/out all guests, welcoming and accurately verifying all information during the check-in process and following up during check-out.

• Provide accuracy and accountability of payment verifications, processing of deposits, travelers checks and exchange currency.

• Answer a large volume of calls, inbound and outbound demonstrating a pleasant and enthusiastic demeanor at all times

Hostess, Ruth’s Chris Steak House, North Palm Beach, Florida

August 2011-May2 2012

• Greet Guest

• Handle reservations, answer phones lines, sit guest according to floor plan

Cashier, McDonalds, Palm Beach Gardens, Florida

February2009- October 2011

• Cashier for a busy restaurant.

• Responsibilities included taking orders, receiving and accurately recording cash and charge payments

• Provide excellent customer service

Cashier, Publix, Lake Park, Florida

September 2007 – February 2009

• Managed cash register, handling $1000 per day.

• Assist customers in the final stages of their purchases.

• Sold various food products to customers

SUMMARY

Hands on and persuasive, communicating very well with all levels of an organization

Work pace faster than average, very quick learner

Outstanding interpersonal skills and attention to detail

Proficient in Microsoft office, Excel, PowerPoint,

Fluent in Creole and English

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