Deneshalon Taylor

***** ****** ***** *****

Houston, Texas 77067

832-***-**** cell 281-***-**** home

acd25i@r.postjobfree.com

SUMMARY

Deneshalon is a Customer Service Professional with 14 years of experience, has recently finished

projects with Cigna and Humana. She is able to identify problems and find quick solutions. Trustworthy

and dependable with access to confidential information. Able to coordinate and complete multiple

projects in deadline-oriented environments. Comfortable working in a call center environment, proficient

with Healthcare Benefits and coordinating services for members.

TECHNCIAL/PROFESSIONAL SKILLS

• Capable of working with a variety of professionals

• Strong ability to work under pressure and keep priorities inline

• Accurate as well as being organized

• Flexible and motivated self-starter who enjoys helping others

• Dependable individual who is friendly, hardworking and willing to learn

• Proficient with Microsoft Office as well as various Databases

PROFESSIONAL EXPERIENCE

Cigna 08/13 – 11/13

Houston, TX

Customer Service Representative

• Insurance: Service and Provider Searches for EAP, call center setting. Transfer crisis calls in

reference to crisis situations.

• EAP benefits, submit request for additional information and listings, conferencing calls between

provider and member.

• Messaging, EOB’s, mailings and referral lines, claims questions and other office duties included.

Humana Medicare 02/09 – 02/12

Irving. TX

Customer Service Rep/Team Lead

• Mail Order Pharmacy, Data Entry/ 10 Key/ Processed order request, Used

• multiple screens and systems to research customer’s account.

• Handle

• inbound and outbound calls.

Stewart Kelly Tax & Auto Sales 2007 - 2009

Irving, TX

Business Operation Clerk

• Data Entry/ 10 Key/Processed order request, Filed and retrieved documents for order processing

• Processed order completions, reviewed and submitted invoices

• Process income tax and filed documents

Home Depot 2002 - 2006

Monroe, LA

Cashier/Head Cashier Customer Service, Key

• Merchandise inventory

• Assist customer’s making sure they have what they need

• Operating cash register / working within the database

Service Merchandise 1998 - 2002

Monroe, La

Cashier/Front End Supervisor Key Turn

• Provide Customer Service and work in all departments

• Supervised a team

• Assisted with schedules

EDUCATION

Carroll High

Monroe, LA

High School Diploma

Northeast University

Monroe, LA

Coursework

Contact this candidate