Customer Service Administrative Assistant
Resume:
MARGARET M. BORG
Fort Worth, Texas 76133
OBJECTIVE
Seeking an opportunity with a progressive company utilizing my experience
by providing administrative skills and customer service to staff and
clients.
WORK EXPERIENCE
2004 - 2013 U.S. Small Business Administration
Disaster Assistance / Processing and Disbursement
Center / Disaster Reservist
. Worked in Timekeeping Department entering and proofing
employees' time
. Entered and calendared leave slips in Timekeeping system
. Emailed team leads requesting late/missing leave slips
. Knowledgeable in Disaster Credit Management System software
. Worked in Disaster Relief Centers assisting disaster
victims with loan applications
. Closed on government funded loans for homes and businesses
. Screened loan applications for acceptance
. Provided customer service by responding to loan status
inquires by applicants
. Provided administrative support to loan and legal
departments
2003 - 2004 Texas Eye and Laser Center / Brian Ranelle,
O.D.
. Responsible for answering incoming multi-line phones for
appointment scheduling
. Patient check out and posting payments for billing
department / chart preparation
1993 - 2002 Eyeworks / L.W.F.C. Enterprises
. Supervised front desk service for incoming patients
including appointment setting and chart preparation
. Responsible for pre-authorization of insurance benefits and
filing insurance claims
. Performed preliminary testing of patients on NTC (non-
contact tenomitor) and visual field screening
1992 - 1993 D. R. Horton / Homebuilder
. Administrative Assistant to Vice President, Legal
Department
. Maintained VP schedules regarding travel and corporate
meetings
. Prepared Minutes of Corporate Meetings for Executive staff
. Supervised correspondence with clients regarding company's
public offering on the NASDAQ Stock Exchange
EDUCATION
1988 - 1991 University of Texas at Arlington
B.A. in Political Science
Notary Public / State of Texas
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