Manager Customer Service
Resume:
Grace P Barnes
Las Vegas Nevada 89115
acd22v@r.postjobfree.com
I am seeking a managerial position where I can empower, assistant, and
teach others to enhance the business practice by providing them with the
necessary management tools.
Qualifications
More than 25 years experience and medical practice management.
Computer skills: Windows XP, Microsoft Word, Excel, Access, PowerPoint,
QuickBooks, Quicken, Outlook Express, Internet Explorer, Microsoft Works,
Print Shop, transcribing and various medical management EMR/PM Software
programs.
Fluent in Spanish (read/write).
Education
MBA - Healthcare, LeTourneau University Austin Texas
CMM - Certified medical manager, PAHCOM
BA - Arts, Concordia University Austin Texas
University of Arizona, Tucson Arizona, General Studies
Professional Associations
THCC- Tucson Hispanic Chamber of Commerce
REACH- Univ of Az community based organization promoting community needs
ROAR- Reach Out and Read program promoting literacy for children
Blue House - Read while you wait/County Library promoting literacy
Arizona Cancer Association - Volunteer
Nursing Core - Board Advisor
Relevant Experience/Skills
Analyzing customer service needs
Administration of procedures/policies
Audit and reconciliation of monies for deposit
Productivity of patient revenue
Technical, administrative, managerial processes for practice
Training individuals for specified job duty (front/back office)
Maintain schedules for patient/providers
Design/create organizations forms to support quality levels, detail, and
accuracy of practice
Implement new processes that improve and increase productivity and work
flow
Maintaining accurate records regarding job cost, product coding, patient
service, billing and collections
Motivate work team generating a positive work environment
Greatly reduce employee turnover, building positive work relationship,
effectively addressing problems and opportunities with resolving conflicts
and promoting mutual respect
Translation for non-english speaking patients
Monitor managed care contracts and business vendor contracts
Processing payroll manual, ADP and APC
Monitor/maintain standard for state inspection, fire and OSHA reviews
Work experience
2012-2013 Az Eye Consultants
Practice administrator/Operations Manager
2008-2012 MHC Health care/Clinica del Alma
Practice Manager
2007-2008 Caregiver (family member)
2003-2012 Better Business Ways
Business Consultant/Owner
1997-2003 Austin Cancer Centers (3 locations)
Practice Manager
*References upon request
Contact this candidate