Future Employer,

This letter is to express my interest in team leader / management role

posted on the website based in The opportunity presented

in this listing is very appealing as it is a position I am very familiar

with being in a management position for the last 5 years and I believe that

my years of working in this field will benefit your company.

The key strengths that I possess for success in this position include, but

are not limited to, the following:

. Managing a team of 10 daily.

. Support other areas of the business with managing staff and expectation.

. Analyse management information from previous day figures.

. Strive for continued excellence.

. A critical thinker with strong analytical skills.

With NVQ level 3 in team leading and a management diploma qualification and

5years loyal service with the same company I have a full understanding in

managing teams on a day to day aspect. I also have experience in learning

and excelling at new technologies as and where needed. My experience

includes but is not limited to:

. Using Microsoft word for documented discussions and preparing

investigation letters.

. Strong team-player skills developed through managing a team for over

5years.

. Good organisational skills developed in a variety of deadline orientated

situations e.g dealing with staffing levels on a busy day.

. Time management and target deadlines.

. Effective coaching working towards achieving monthly team / department

targets.

. Managing business expectations.

I can be reached anytime via my mobile, 074******** or

acd220@r.postjobfree.com Thank you for your time and consideration. I

look forward to hearing from you soon.

Sincerely,

CV

Dianne Tuitt

Flat 35 Forge Place

Cheapside, Digbeth

B12 0PS

074******** (mobile)

acd220@r.postjobfree.com

Date of Birth - 29th July 1983 Nationality - English

Personal Profile

I have an excellent background in management as I have been working at my present

company for 5years. I also have NVQ level 2 in business administration, NVQ level 2

in business communication, NVQ level 3 in team leading, Diploma in Management with

GCSE qualifications.

Other qualities I possess to bring to the work place are great team worker,

organisational skills, efficiency and I am very meticulous, I show pride in all the

work I do, I work well under pressure and I love a challenge.

Education and Qualifications

Sept - 97 to 99' King Edward VI High School GCSE

Subject Grade

Maths

C

English

D

Geography

E

Science

D

French

A

Food Technology

C

Stafford College 2000 NVQ level 2 Business Administration

RSA Word Processing (stage1) Pass

Business Communication Pass

Key Skills IT Pass

Key Skills Numeracy Pass

Key Skills Communication Pass

Business Administration Pass

Additional Information

I have my NVQ qualification in Team Leading and a Diploma in Management with JHP. I

would like to earn my degree in management in the future.

Work Experience (most recent )

Date: January 2014 Connect Distribution Ltd Job Title: Project Manager

( New Whirlpool Spares Contract)

I am responsible for setting up the new whirlpool spares contract and incorporating

this into our business model. This is managed within my team of eight agents. My

duties include:

Setting up the new telephone lines for both sales and customer services for launch

date.

Liaising with marketing department for all advertising campaigns for the website.

Liaising with I.T to make changes and necessary additions to the reporting files for

all figures.

Ensuring all training materials are ready and working with the training team to

deliver training material.

Making sure adequate resourcing is available for both calls and emails at all times.

Clear reporting back to Whirlpool head office and developing working relationships

with their management team to ensure customer experience is always priority.

Carrying out weekly meeting with management advising week on week stats and

comparison to the previous week.

Feedback to agents on their progress on the new contract.

Analysing data to forecast for upcoming months with resource planner.

Date: May 27th 2008 Connect Distribution Ltd Job title: Consumer Sales Team Manager

My duties as a team manager includes:

Managing my team and staffing levels on a daily basis.

Carrying out return to work when operators have been off sick.

Carrying out monthly assessments on new starters within their three months

probationary period.

Ensure daily team briefs are carried out and company standard of behaviours are met.

Resolving emails both internal and external.

Carrying out personal development reviews on a monthly basis for operators who has

passed their probation.

Facilitating investigations within company policies.

Review and provide explanation of daily team performance and statistics from

management information spreadsheet.

Managing time and attendance for my team.

Updating sales figures in management meetings and also with team agents.

Coaching and developing operators throughout their daily job and measure workflow to

ensure daily objectives and KPI's are achieved.

Assisting other departments where necessary if needed.

Date: March 2002 - March 2003 Chicago Rock Caf Job title: Restaurant waitress /

Supervisor.

My duties included:

Serving customers their food and beverages to a high quality standard of customer

service.

Supervising evening shift.

Meeting all health and safety standards.

Date: March 2003 - February 2004 Job Title: Cable & Wireless Call Centre

Representative.

I was working in a busy call centre environment, where the emphasis was on teamwork

and meeting the key responsibilities outline below:

Effective processing of 118 directory enquiry calls to company standards. All calls

to be handled within 26.5 seconds, on average equated to 320 calls every 4hour shift.

Customer complaint resolution dealt with 118 related complaints and their effective

outcomes.

Date: April 2004 - May 2008 DPD / Geopost UK Job title: Customer Service

International

I was working for Parceline Logistics in the international department where I was

communicating with customers over the telephone. My duties include:

)Resolving customer queries in a professional manner, being efficient and reliable in

exceeding customer expectations.

)Responding to customer emails and faxes within the set deadline and setting

self-motivated targets for myself to complete.

)Liaising with the local depots regarding shipments within the dpd network.

Interests and Activities

I am an enthusiastic person who is easily motivated and enjoy learning new things. I

have the determination to succeed and reach my highest potential within the business.

My hobbies include:

Reading Novels

Relaxation

Travelling

References - Available on Request

Name - Anesha Dewitt

Position - Business Trainer

Tel:

Name -

Position -

Contact this candidate