Manager Sales
Resume:
Dalanti F. Jackson
Akron, Ohio ****1
(305) 890 – 6066
acd1xo@r.postjobfree.com
Objective
Over ten years experience in Marketing, Sales and Management. Expertise in
developing and leading a Sales team to produce superior results, while motivating
peers to utilize team work to achieve company goals.
Experience
Aspen Dental - Area Manager August 2011 – Present
• Develop working partnerships with Dentist and Operation Manager
while spearheading the process improvements and growth initiatives
with full profit and Loss responsibilities of 4 Aspen Dental offices.
• Provide training and development support to ensure all staff
demonstrates knowledge of our business model, operating procedures
and protocols.
• Developed and initiated customer surveys to ensure excellent customer
satisfaction.
• Prepares and presents marketing activity reports to Executive
Management.
• Statistically analyze marketing programs and tactics to increase
effectiveness to meet changing market and competitive conditions.
Aspen Dental - Operational Manager August 2010 – July 2011
• Maximizing patient services, while delivering optimal treatment
during initial visit.
• Educate patient on diagnosis in order to gain commitment
• Ensure monthly and quarterly territory growth.
• Responsible for staffing and motivating a team of Doctors and
Hygienists thru cross sell efforts and marketing campaigns.
• Maintains a marketing database to complete outbound calls to
continue to grow potential patient base.
Cleveland Clinic - Floor Manager August 2006 – June 2010
• Recipient of Manager of the year award for 08’
• Responsible for educating and developing Team managers on daily
productivity reports as well as ensuring managers hit monthly and
quarterly goals.
• Partnered with marketing team to drive new customer acquisitions and
new methods of customer communication.
• Responsible for ensuring Team Managers hit monthly goals, while
implementing different ideas and strategies to drive patient satisfaction
results.
• Received Most Improved Patient Satisfaction Department 08’, 09’
J P Morgan - AVP Branch Manager January 2004-August 2006
• Responsible for growing yearly revenue on a daily basis, as well as
limiting monthly losses.
• Finished 1st in the district, three out of four checking campaigns and
number two in the region January – March.
• Improved over 125% verses last year in the five major categories.
Credit Card, Investments, Loan, Savings, Checking.
• Scheduled, Coordinate and managed regional and national trade shows
to market the Chase Brand.
• Worked in the field to discover, understand and communicate market
dynamics and trends.
Bank of America - Department Manager April 00’ – November 03’
• Responsible for leading a Department of eighty employees and six
managers to attain daily sales and collection goals with the
department.
• Improved Department performance from 75th in the division to 1st .
Three out of seven months. .
• Served as the liaison for Newark, New Jersey B of A Telesales
Committee.
• Evolves marketing strategies and initiatives for continued market
relevance and productivity improvements.
. Direct Promotion Coordinator September 98’ – May 02’
• Assisted the New York office with the setting and planning of Direct
Promotion events.
• Assisted the Cleveland Browns/ Cleveland Indians sports portfolio
through Marketing.
• Generate sales and profit growth plan for each major market segment.
• Lead the development of Princeton and Columbia University student
portfolio from 300 student members to 1500 student members.
Quality Listening Specialist April 96’ – June 98’
• Ensure that MBNA Telesales representatives were adhering to Federal
guidelines and regulations.
• Conducted side-by-side listening sessions.
• Implemented daily and weekly feedback to guarantee excellent
customer satisfaction.
Education
2010 – Present
University of Phoenix Independence, OH
Business Management
1992-1996 Shaker Heights High Shaker Heights, Ohio
College Preparatory
References Available Upon Request
Contact this candidate